As a seasoned airline we’re pleased to share our top tips, learned in our first decade, to navigating the holidays without the stress of getting from point A to point B, allowing you to enjoy your travel experience as much as the company of family and friends (or whomever it is you like).
To start the travel experience off on the right foot, travel through Terminal 5 (T5), JetBlue’s home at New York’s John F. Kennedy Airport (JFK), where we’re the largest domestic carrier (though if your point of origin happens to be somewhere else, that’s ok – we’re also the largest airline out of Boston!). T5 offers a spacious check-in lobby with dozens of self-service kiosks, the largest single security checkpoint in America, huge gate areas with a higher-than-average amount of seating and electrical outlets to recharge, a wide variety of last-minute shopping and dining outlets, and free Wi-Fi service. It’s another way we’re bringing humanity back to air travel.
- Spread the Holiday Cheer: Are you traveling home for the holidays? JetBlue is committed to our home and dedicated to offering the best value and service in air travel today. Today, as New York’s hometown airline, look for a video montage on our BlueTales blog of our Crewmembers and some of their favorite places to be during the holidays. JetBlue will also invite customers to submit a video about their favorite hometown locales at http://blog.jetblue.com/?p=12524. Help us spread the holiday cheer!
- Avoid the lines: Be sure to check the status of your flight online before heading to the airport. If possible, check-in and print your boarding pass at home, too, so you can skip airport lines, drop your bags at the counter and head straight to security. On JetBlue.com, you can manage your entire travel experience, including: viewing weather advisories, changing or canceling a flight, retrieving a boarding pass and checking-in for a flight 24 hours in advance, as well as tracking real-time flight information for family and friends. Customers can also access mobile.jetblue.comfrom any web-enabled cell phone or PDA while on the road for real-time flight status. Remember if you’re traveling during the morning rush to arrive at least two hours before your flight. For international departures you should arrive three hours early to make sure you leave plenty of time to get through security.
- Keep Your Holiday Package Under Wraps: JetBlue customers benefit from the convenience of checking one bag free (a), enjoying a hands-free travel experience and avoiding the hassle of unwrapping holiday gifts at the security checkpoint (which also means you can avoid potential hassles on board with overhead bin space). If you choose to carry-on, remember to keep those presents exposed until your final destination. All liquids and gels (including snow globes and other gifts) must comply with the Transportation Security Administration’s 3-1-1 guidelines: containers must be 3.4 ounces or less, must all fit in one quart-sized clear plastic zip-top bag, and with only one bag permitted per customer. Placing all liquids in your checked luggage will make for a quicker security screening process. Preparation is key at the security checkpoint so BE READY after your ID is validated and make sure you have your laptops out, shoes off, and you’re ready to go. More information is available at http://www.jetblue.com/help/311.html?intcmp=tsa311.
- Eat, Drink and Be Merry: Drink lots of water to stay hydrated while flying. A feast of free snacks and drinks are always available on JetBlue, including the whole can of soda and holiday favorites including Iced Animal Crackers and Linden’s Butter Crunch cookies, available for a limited time. For heartier snack options, on flights longer than three hours JetBlue also offers a great variety of Eat Up! snack boxes for a small fee. For full meal options, JetBlue’s airports offer a great variety of meals you can purchase in advance to bring onboard.
- S t r e t c h and Get Comfortable – For longer haul flights, it’s important to dress comfortably and settle into your own personal space. Consider good walking shoes and loose fitting clothing. While flying JetBlue, breathe deep, strike a yoga pose, and find your chi while you enjoy the most legroom of any other airline in coach. For space to perform Rockette-style leg kicks, customers can select our Even More Legroom seats for optimal performance.
- Peace of Mind - Head online and select your comfy leather seat in advance under the Manage Your Flight section of JetBlue.com. Musical chairs can be fun, but only if you’re the one who gets to choose the seat! Beyond assigned seating, as a company policy JetBlue doesn’t overbook, so customers have peace of mind that if they book a seat, they won’t get bumped! Also in the vein of keeping peace of mind, remember that parking lots fill up quickly this time of year. It’s always a good idea to seek out long-term lots and allow some extra travel time to the terminal. Although it’s a cliche, patience really is a virtue this time of year, as well as a necessity given how busy air travel is during the holidays. We work extra hard this time of year because we want ALL of our Customers to enjoy the holidays.
- Seasons Greetings: Smiling is contagious. That’s why whatever the season, JetBlue customers will be greeted with friendly, award-winning service from our more than 13,000 Crewmembers. It’s the time and dedication our Crewmembers give to each other and to every customer that make our company a leader in service. We know we are only as good as our last flight, and we look forward to earning this recognition again by serving every Customer as a member of our family.
- Holiday Entertainment: Don’t forget to bring books, magazines, games, or a good conversationalist with you for entertainment while you travel. But if you’re traveling JetBlue, we’ve got you covered with personal seatback TVs and your own remote control, offering 36 channels of free, live satellite programming and more than 100 channels of XM Satellite radio (c). We also offer a selection of first-run movies at a small price. If you’re traveling with ‘the other guys,’ be sure to charge your essential batteries the night before so you don’t run out of juice! That three-hour flight could be really boring without your free, personal live TV. Sad. :(