November 20, 2010

JetBlue in the news: A curtain call, please, in the skies

In what may serve as the best example of Culture is Service, or that what happens on the inside at JetBlue is reflected in own customer service, The New York Times published a piece last weekend that would make JetBlue’s mother, if we had one, blush with pride. The piece pays us a “heartfelt tribute” for the “exceptional” and “revolutionary” personal stake that Crewmembers have in ensuring that our Customers are taken care of. And best of all, this praise comes in a column normally reserved for complaints.

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