October 25, 2010

You Can’t Make This Shtick Up – We Can Hear You!

As told by our Customer Support Crewmember, Richard:

Image courtesy of 34547181 on Flickr

I had an older lady call and get a quote on a package to San Juan.  It was a screaming deal and when I tried to close the sale, she said she would need to call her husband, who wasn’t there, and OK it with him first.  I told her I could wait if she had another phone to use.  She said she did and would try but didn’t know if she would be able to reach him.  She set the phone down and yelled to her husband (who was not a phone calla way, but rather in another room) to come quick, that she had a really good deal.  I listened to their entire conversation and the husband said he wanted to go to Montreal, not San Juan.  She came back to the phone and said, “I can’t get a hold of him but I left a very urgent message for him to call me.”

People are funny.

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