August 11, 2010

Sometimes the weird news is about us…

It wouldn’t be fair for us to point out absurdities in other corners of the industry without acknowledging when it’s about us. Well, this week’s news certainly falls into that category. Perhaps you heard a little story about one of our flight attendants? While we can’t discuss the details of what is an ongoing investigation, plenty of others have already formed opinions on the matter. Like, the entire Internet. (The reason we’re not commenting is that we respect the privacy of the individual. People can speak on their own behalf; we won’t do it for them.)

While this episode may feed your inner Office Space, we just want to take this space to recognize our 2,300 fantastic, awesome and professional Inflight Crewmembers for delivering the JetBlue Experience you’ve come to expect of us.

You can’t make this shtick up.

Posted by in Breaking News, Community, Crewmembers, Customers, In The News, News of the absurd | Permalink | 244 Comments | Share on Facebook | Share on Twitter

244 Comments on “Sometimes the weird news is about us…”

  • Posted by NICHOLAS RUIZ on August 11, 2010 at 5:12 pm

    i love you jet blue

  • Posted by Eric W Kritz on August 11, 2010 at 5:15 pm

    See my entry on your FB site: this is your chance to rise above all the nasty comments left online, by being gracious and forgiving. Offer his job back; don’t worry, he won’t take it; give him a stern lecture; and remind all passengers they MUST obey, by federal law, the orders of flight attendents, who are NOT just glorified waitresses and waiters. Here’s your chance: don’t blow it!

  • Posted by Laurie Ackroyd on August 11, 2010 at 5:18 pm

    Thank you for acknowledging your fine employees at this time. My family and I have always been very true, loyal customers of JetBlue. I hope that Jet Blue takes it easy on the flight attendant that made the news this week. From what the news has reported, he has been an excellent employee. For how many years has he been an excellent employee? Far too many for you to dismiss.
    When people take verbal abuse from others, whether it be a spouse, neighbors or customers, there comes a time when some people just can’t take it any longer and they have a meltdown of some kind.
    This man has alot on his plate, perhaps just knowing his mother is fighting cancer is enough to make any of us stressed. I am sure that he is fighting other stress related issues at this time.
    If this was unusual behavior, I feel JetBlue should try to help this employee through this time in his life. He did give the airline industry 26 years!
    I think JetBlue should show the world, yes the world, that there is a lot of abuse in the service industry. Please show the world that there is a company that has empathy for their loyal employees. I feel your company is in the best position to teach the world it needs to be polite to people in the service industry and people in general. The world needs this lesson. Show us your epathy.
    Thank you, Laurie Ackroyd

  • Posted by Matt on August 11, 2010 at 5:22 pm

    This is a goldmine opportunity. You should definitely hire this guy, and have him make a bunch of funny youtube videos about the do’s and dont’s of carryon luggage. Have him try to shove a size 10 carryon into a size 9 overhead, sideways. At the end he could have a little sign off (think Dan Rather’s “Courage!”) and then take the chute out of the plane, like Batman. If you don’t somebody else will, why not get the credit for being fair to someone who is viewed by many as a hero, and at the same time turn some lemon-like bad publicity into some earned advertising lemonade.

  • Posted by Han Broekman on August 11, 2010 at 5:23 pm

    I want to know the name of the passenger(s) involved in the Steve Slater incident.

  • Posted by Dan on August 11, 2010 at 5:30 pm

    I’ve flown with Jet Blue and I have nothing but good stuff to say! I dont think this story will tarnish ur reputation. Your a great little airline keep doing what your doing it works :) I really like that Google maps thing that says where the plane is that’s so cool!

  • Posted by Matt on August 11, 2010 at 5:30 pm

    This is a goldmine opportunity. You should definitely re-hire this guy, and have him make a bunch of funny youtube videos about the do’s and dont’s of carryon luggage. Have him try to shove a size 10 carryon into a size 9 overhead, sideways. At the end he could have a little sign off (think Dan Rather’s “Courage!”) and then take the chute out of the plane, like Batman. If you don’t somebody else will, why not get the credit for being fair to someone who is viewed by many as a hero, and at the same time turn some lemon-like bad publicity into some earned advertising lemonade.

  • Posted by Steve on August 11, 2010 at 5:34 pm

    Um, we have 2,700 Inflight Crewmembers, not 2,100…..

  • Posted by JetBlue on August 11, 2010 at 5:37 pm

    Thanks Steve! We just fact-checked this and we actually have 2,300 Inflight Crewmembers.

  • Posted by Lucy Pollina on August 11, 2010 at 5:37 pm

    Jet Blue…..the most polite officers and crew. I only fly Jet Blue. Only had one tiny set back on Blue….No tv for 3 hours of my flight. But I lived. Thank you Jet Blue for being the best Airline to fly with

  • Posted by Lee Blair on August 11, 2010 at 5:39 pm

    I am a frequent JetBlue passenger. In general, your staff and crew are pretty good. I have traveled on flights with Steven Slater and found him to be a great asset to your organization. Many passengers sympathize with Slater, as everyone has found out. Whatever you do going forward, you should consider his popularity over an incident not many people would try, but many folks understand. We see rude passengers on every flight, and we wonder how the flight attendants take it. Now we know there’s only so much a person can take.

    Minimal punishment for this is obvious: I think he belongs in management!

  • Posted by amy on August 11, 2010 at 5:45 pm

    I agree with Matt – perfectly said!
    Still waiting to see charges pressed against the passager, and dropped against Mr. Slater

  • Posted by Mary Rangel on August 11, 2010 at 5:46 pm

    I love you JetBlue. But in February on my flight home from NYC to Chicago, I complained about a very very rude male flight attendent. It was a pretty similar incident, only the passenger did not know English and the flight attendant kept screaming at him. I was sitting in the front row and while all this is going on, the attendant kept talking about the passenger to other front row passengers. I can’t remember the words he used but they were very derogatory. I complained immediatly on the JetBlue website and no one ever got back to me. The employee currently embroiled in this controversy may very well be the attendant. If you check your complaints you will see one from me. Hopefully you will handle complaints better in the future. Other then that, I would use JetBlue more often if it had more locations from Chicago.

  • Posted by Drew on August 11, 2010 at 5:52 pm

    Everyone on the web is supporting Steven, but not his company… That’s a pity… That’s a bad ad for you. Support your workers as all your customers are doing.

  • Posted by Jim Cavanaugh on August 11, 2010 at 5:54 pm

    Always found all of your employees first rate and a joy to fly with. But I have seem more than my share of passengers that make me want to jump off a plane as well.

    I know this issue is very serious and have full trust that JetBlue will handle it in a fully professional manner.

  • Posted by Shar on August 11, 2010 at 6:13 pm

    I was recently on a flight with a lot of turbulence and the captain not only had the fasten seat belt sign on, he required the flight attendants to be buckled in too. People kept getting up and doing whatever they wanted – bathroom, baggage from the overhead, stretching their legs, whatever. The flight attendants kept saying over the intercom for people to sit down and they completely ignored her again and again. I had to pee too, but I waited – why do some people think that rules don’t apply to them?

    And, I bet if offices had an escape slide 80% of us would use it when we quit too!

  • Posted by Jean on August 11, 2010 at 6:15 pm

    JetBlue is our airline of choice. I’m due to take my family on vacation in 3 weeks on your airline and would welcome Steven back as my flight attendent.

  • Posted by Kevin P on August 11, 2010 at 6:18 pm

    I totally agree with Matt’s idea of youtube videos, that would awesomeness.

  • Posted by AED on August 11, 2010 at 6:18 pm

    GO STEVE, GO!!! You’re the MAN. Although I am flying Jet Blue as often as I wish too (moved out of NYC last fall), I still love you :-)

    I think Steve should be given another chance, whether in Jet Blue or elsewhere.

    It looks to me that he did it out of frustration; I have come across lots of unreasonable and rude passengers along the way and it is remarkable to see how these poor flight attendants, who have exactly the same issues and problems like everyone else, can somehow pull themselves together and deal with the situation. But a passenger insulting and attacking a flight attendant, that’s something else! No wonder Steve did what he did.

  • Posted by Ginger Marston on August 11, 2010 at 6:19 pm

    I LOVE JetBlue and I cannot wait for it to finally be here in Hartford, CT. ALL of my experiences with JetBlue when I lived and flew out of Burlington, VT were positive! You are the BEST airline ever. I do agree with Laurie Akroyd and Matt that you should give this guy another chance. Whether he takes it or not, is another story. We ALL have our breaking points AND I can attest to the fact that when you are stressed in your personal life, you keep going and treat people well, but sometimes, just sometimes there IS a breaking point and, unfortunately you let go when you should have tried all the much harder to keep it in. When this happens, you feel so badly afterwards but, you pick yourself up, dust yourself off, and start all over again. NO ONE deserves to be treated like crap by ANYONE. Steve has probably done what most of us would like to do on certain occasions when we have been treated like crap. Anyway, I’m sure you will do the right thing. Whatever the outcome, I will ALWAYS remain a loyal customer!!

  • Posted by Ilene on August 11, 2010 at 6:21 pm

    STEVE SLATER IS THE NEWEST FOLK HERO!!! Give the guy his job back, and a nice little lecture. His job is NOT an easy one. He’s got the support of the entire country! Don’t be THE BAD GUYS in this scenario. Your passenger was WRONG. Give the guy a break!!

  • Posted by Scott Logan on August 11, 2010 at 6:23 pm

    Please Jet Blue!!!!!
    Rise above other airlines, and politely remind passengers that they need to listen to flight attendants instructions!!! This opening of an overhead bin BEFORE being parked at the gate can result in SERIOUS INJURY to MANY!!!!
    NO ONE is above being told that flight attendants remind passengers of these FAA mandated instructions for the greater safety of ALL PASSENGERS on board the aircraft!!!

  • Posted by NotRichard on August 11, 2010 at 6:25 pm

    Actually, it sounds to me like JetBlue hasn’t been UNsupportive at all. They haven’t ACTUALLY fired him from my understanding, only suspended him pending a further investigation. I like the idea of reassigning him to the corporate training department to make videos that you could show during takeoff. Give him a zoloft and a week off, maybe hook him up with the people at Heineken for product endorsements (“When I snap, I like to grab a few green ones and head for the slopes!”), and put him to work making training videos (“please return your seats to the upright position, remain seated until the captain has extinguished the seatbelt light and remember all our attendants carry curare tipped blow darts!”)

  • Posted by Lel on August 11, 2010 at 6:27 pm

    I think the worst PR decision JetBlue could make would be to fire Steven. He is an asset to the company. If the FAA revokes his certificate, perhaps you could employ him in some other capacity.

  • Posted by Bob Philips on August 11, 2010 at 6:30 pm

    Is it true that JetBlue denied the flight attendent’s request for a temporary compassionate domicle relocation to LGB to care for his dying mother?

  • Posted by NotRichard on August 11, 2010 at 6:38 pm

    By the way, I didn’t mention, JetBlue is my airline of choice, and that is not unrelated to people like Mr. Slater. If it’s a matter of just the cost of replacing the emergency slide, I’m sure we could get a little online collection going. If everyone gave a buck, the New Yorkers alone could probably pay for a new plane!

  • Posted by Julie on August 11, 2010 at 6:47 pm

    I am also a HUGE JetBlue fan, and one of the things I love about the company is that your flight attendants are really cool people. They crack jokes. They offer extra snacks with unmatched enthusiasm. They chat with you while you’re waiting in line for the bathroom. They come around collecting “service items” with smiles on their faces. I can’t say the same for any other airline, where the flight attendants there do the bare minimum and show overt apathy.

    Maybe Steven Slater’s reaction was inappropriate, but we’ve all had times where we’ve just sort of “boiled over” because we’ve been mistreated one too many times.

    Jetblue, you have always listened to your customers and done the right thing. Please have compassion and pity on Steven. You don’t have to give him a promotion, but please don’t fire him or punish him either. Let him just resign.

  • Posted by Mike in Miami on August 11, 2010 at 7:28 pm

    Way to go Steve. The passenger was being belligerent and should have been arrested too. It’s high time people stood up to bullies like her.
    On a side note;
    I wish you would fly to Providence from Ft. Lauderdale.
    JetBlue is the BEST!

  • Posted by Ray on August 11, 2010 at 7:28 pm

    LMAO @ “People can speak on their own behalf; we won’t do it for them.” I love JetBlue and love them even more for this incident. My sister, nephew and I each fly and will continue to do so as a result of this incident on hand. Yes the flight crew is the phenomenal butt hat doesn’t take away from the fact that they are underpaid and do take a lot of abuse at the expense of some ill-mannered hot tempered a-hole passengers.

  • Posted by Erik G. on August 11, 2010 at 7:31 pm

    If you don’t rehire him, I’ll bet Southwest will, because they can offer him aircraft where he will never be one of only two F/A’s like Slater was on the E190.

    And since they do not charge for baggage, less of it ends up in their overhead bins.

    I agree with the above poster that it is the passenger who battered Slater who needs to be banned from your airline.

    Also, what brand beer did he grab? Too bad Schaefer isn’t really a national brand since their slogan was “Schaefer is the one beer to have when you’re having more than one.”…and quitting your job?

  • Posted by Jerry on August 11, 2010 at 7:31 pm

    Posted by Steve on August 11, 2010 at 5:34 pm .
    Um, we have 2,700 Inflight Crewmembers, not 2,100…..

    With respect to “we just want to take this space to recognize our 2,100 fantastic, awesome and professional Inflight Crewmembers for delivering the JetBlue Experience you’ve come to expect of us.” I guess you have 600 that aren’t fantastic :)

    I support Mr. Slater, and believe the Passenger should be arrested for assault, with a deadly bag!

  • Posted by Cynthia on August 11, 2010 at 7:39 pm

    There are a lot of rude, selfish passengers out there who feel they are entitled to all the storage space, who don’t care how they inconvenience other passengers and who believe they can be aggressive and rude to the flight staff and other passengers. Passengers who behave this way should be removed from a plane before it takes off or should be turned over to air marshals at the end of a flight.

    If word got around that US airlines have zero-tolerance for rude, disruptive behavior from passengers, travelling would be a lot more pleasant and safer for the rest of us. I am also concerned about a flight attendant who is injured on the job because of the misbehavior of a passenger–what recourse or compensation does he have?

    Steve Slater should be reinstated–maybe on probation,etc., but it’s too severe to fire him.

  • Posted by Scott B in DC on August 11, 2010 at 7:57 pm

    So… why hasn’t JetBlue pressed charges against the passenger who assaulted one of their employees? By not pressing charges for the crime committed on their plane, is JetBlue saying that it will tolerate this behavior by a passenger but not an employee? I would hope that JetBlue comes to its senses and do the right thing: press charges against the passenger and reinstate Slater and give him a job of passenger relations where he teaches passengers about airplane etiquette!

  • Posted by Hannah on August 11, 2010 at 8:04 pm

    Great response! Funny!
    It’s great to see that JetBlue has a sense of humour!

  • Posted by Claire on August 11, 2010 at 8:09 pm

    It is not Jet Blue’s fault that this woman choose to break the Airline rules and to disrespect Steve Slater. He was doing his job as a Flight Attendent. Jet Blue should Back him up. Employees of any company should not be subject to abuse from the public. He was doing his job and Jet Blue should indeed stand behind him. While his choice of exit was not the usual, Jet Blue is not your usual Airline your employees do make traveling a better experience and Mr. Slater was trying to keep order on the flight the passanger broke the rules… This is not just a new employee this is a 28 year veteran flight attendant with a great track record… Keep him onboard…

  • Posted by Steven H on August 11, 2010 at 8:10 pm

    I have flown with Steven Slater in the past–and he did a great job as all the JetBlue people usually do–I would ask you to be lenient with him and give him a second chance (you have a great PR opportunity here–don’t blow it!)

    Steven H

  • Posted by Chris Wright on August 11, 2010 at 8:14 pm

    I wholeheartedly agree that Steven Slater should not be fired. He should be helped with the stress that he has experienced and treated like a victim of harassment and physical abuse which is what happened to him. When people are hit or verbally harassed they react sometimes in ways that are regrettable. I applaud JetBlue for suspending him (instead of firing) and looking into this further. We all need to learn from the recent Shirley Sherrod scandal and take our time in evaluating what really happened and making a measured, careful and compassionate response. I certainly do not condone or endorse his behavior (yelling profanities and escaping via the chute) but the circumstances that led to his choices must be taken into account and carefully considered.

    Also, the passenger should be charged with verbal harassment of a flight attendant, violation of FAA rules and, (if indeed she hit Steven), battery.

    Good job so far making light of all of this!

  • Posted by Sean C on August 11, 2010 at 8:35 pm

    Agreed! Use this to differentiate yourselves.

    As a flier who sees JetBlue as #1 and all others a distant #2, I’ll never leave; not even after a one-off like this.

    Use this to bounce back and definitely bring back Slater in some fashion. Definitely in YouTube spots or actual commercials — he could absolutely become your “Jared” from Subway.

    Iconic! Eternal! EPIC!! (Maybe as a soliloquy on keeping it real, safe, manners, etc?!) You’ll come up with a killer hook.

    Good luck and keep up the great work!!

  • Posted by Smith C on August 11, 2010 at 8:52 pm

    Well….I’ve been totally intrigued by this story. I live in Dallas, TX and I have never flown JetBlue to my regret. SW Airlines and American Airlines hold a monopoly on this market so I’m somewhat limited on my choices. Anyway, the comments on this blog are really supportive of not only Steven but of this airline. Sounds like Steven hit a nerve with the majority of –normal– rule abiding passengers. I guess weird/negative PR can always be turned around in positive ways so don’t blow it JetBlue!! If JetBlue handles this correctly, they will earn support of the public and hopefully at the same time educate other passengers to be more courteous to their flight attendants. I surely would never want a tongue lashing over the PA system!

  • Posted by Johnny on August 11, 2010 at 8:57 pm

    The flight attendant in question did a very dangerous thing by deploying the emergency exit chute.

    He could have injured someone. This action was reckless and irresponsible.

    He is no hero and does not deserve to be part of JetBlue.

  • Posted by Blue FAN on August 11, 2010 at 8:57 pm

    Jet Blue is now my FAVORITE COMPANY way to handle a P.R. nightmare!
    God Speed to Mr. Slater…….our Monday Hero!!!

  • Posted by Frequent Flyer Bill on August 11, 2010 at 9:04 pm

    “Ongoing investigation” ? As a lawyer for decades this sounds like what the lawyers advised JB to say. That’s fine, but let’s cut to the desired outcome for Mr.Slater,JetBlue,and its current and prospective passengers. First, like our police and fire officers, he should be on paid leave while the “investigation”drags on.Second,the passenger who endangered him and fellow passengers should also be suspended for flying JetBlue during the investigation. Third,Mr.Slater should face discipline of no more than a 30 day suspension. Finally, he should be offered a transfer to be in charge of reviewing the performance of flight attendants, and–possibly–be offered a transfer to be in charge of training all new flight attendants.

    Yes ! We would then love JetBlue even more…..

  • Posted by Trina on August 11, 2010 at 9:08 pm

    +1 on the idea to charge that pax for violation of FAA regulations (whether charges against Mr. Slater are pursued or not). It’s time for airlines to put their foot down about this behavior. Like many frequent flyers, I’ve seen it too many times before. Besides, if you charged him, that would out his name, and the entire Internet would likely join me in flooding him with communications calling him just what he called your FA.

    +1 on the suggestions to have Mr. Slater make training videos or even a special appearance in the in-flight safety video. His face needs to be on a sign at every JetBlue gate: “FAA regulations require all passengers to follow cabin crew instructions. We request your cooperation, because our flight attendants are human too, and replacing those emergency exit slides gets expensive.”

    I was recently in a position where I had to take a lot of crap at work, for over a year. If I’d had the chance to make a spectacular but harmless exit, I likely would have done so. As it is, an email listing over 100 names to whom I was saying goodbye, which deliberately omitted my manager’s name, and which said that I’d enjoyed working with everyone to whom I was sending the email and appreciated the support of many of them during recent times that were less than wonderful, had to speak for itself. Granted, it’s been pointed out that Mr. Slater’s exit wasn’t “harmless” because it could have hurt people on the ground when the chute was deployed. But the reality is that it DIDN’T.

    I hope he gets hired back at JetBlue, if he wants it, but NOT as a flight attendant. Not because I wouldn’t fly with him (hell yes, I would… I obey the rules), but because I think your corporate offices need this guy more. As with many customer service roles, clearly there are issues with passengers making FA’s jobs more difficult than they need to be. Perhaps HR needs a liaison between cabin crew and their department? Or perhaps the company would like someone in charge of employee morale?

  • Posted by Kathy Regan on August 11, 2010 at 9:13 pm

    He should be reinstated with Jet Blue. Everyone has had a bad day and we wish we could respond the way Mr. Slater did. It does not make him a bad employee when in fact it makes him a caring man and not afraid to show his emotions. In my eyes you are still the best airlines!!!!

  • Posted by Tommy2000 on August 11, 2010 at 9:27 pm

    Not had a chance to fly Jet Blue, even as a long time road warrior. Now, interested to see how Jet Blue handles this. Slater is their employee as of today, and whether they stand behind him or not will govern my choice of whether or not to start flying Jet Blue.

    Airplane passengers such as the one on this flight have long since crossed the line into ridiculous, rude, and self-centered. I suspect the other passengers are too polite to do what they really wish to do with these inconsiderate passengers: Deploy the slide door and toss the rude passengers, their 2 (or more) bulky “carry-ons”, and their attitudes off the plane.

    If we could just get the parents with the crying 6 month old children to stay at home or drive until the kids are really old enough to fly… :-)

    Next move to you, Jet Blue

  • Posted by Leah on August 11, 2010 at 9:33 pm

    I do wish that airlines would own up to creating more problems and hostility by charging for checked bags. The whole battle for the overhead bin space just creates more stress and slows down the whole boarding and disembarking process. There should be DISCOUNTS for checking bags instead of dragging them onto the already crowded plane.

    I also cannot believe that somebody was allowed to fight with another passenger, hit a flight attendant on the head, and then curse out the injured flight attendant with no repercussions whatsoever. Arrest that M***** F****** B****, or at least put her on the No Fly list. The real meltdown could have been him opening the exit door and shoving her right out of it WITHOUT a slide, so, in the scheme of things, I think he showed a lot of restraint.

    Jet Blue, I would encourage you to be the pioneering company that defends its employees (and polite customers) against intolerable customers.

  • Posted by Donny Pauling on August 11, 2010 at 9:33 pm

    Like many others who have commented, I support the idea of giving your flight attendant a second chance. Sure, he made a mistake. Cursing over an intercom where children, and other paying customers, hear every word out of his mouth was definitely not a good decision. Surely, professionalism is expected. But a company that has compassion on an employee who gave in to… simply being human… is a company I will do business with. Perhaps some sort of disciplinary action is necessary, but please be gracious. And please keep this man onboard.

    Heck, it would be a real class act to send him on paid leave to see his mother for a cooling off period.

  • Posted by Sharon Mosier on August 11, 2010 at 9:34 pm

    can jet blue explain why they did not press charges against the passenger who interfered with the flight attendant performing his job? i understand that is a federal offense. i certainly would not ever want to fly on the same plane as her, since she feels she is above the regulations and can disregard them. so why is she not being held accountable? This really concerns me as a fellow passenger. as far as the flight attendant, maybe you need to find out what drove a long time employee to the brink. i suspect it is more than this one bad incident and maybe jet blue should be more on top of the stresses their crew is facing. i think this guy could give you some important feedback.

  • Posted by Blue Regular on August 11, 2010 at 9:46 pm

    Mr. Slater is a hero. He deserves to get his job back, even if there has been a breach in FAA law. What made Office Space so easy to relate to was that it told a story about how the small, daily irritations at work can eventually accumulate and drive a person to, say, smash the office printer or leave a plane on the emergency chute. The difference between Mr. Slater and the movies is that, from all accounts of what happened, it wasn’t simply the little annoyances, it was the unacceptable and unbearable treatment of Mr. Slater by that abusive passenger. No person, in any field of work, should ever be expected to tolerate such indignity. I would guess that most people would sympathize and relate with Mr. Slater, and are looking to see who JetBlue really is by how it handles (or mishandles) this situation. Yes, working in service does require greater patience and an ability to handle difficult people, but so also does it require mutual respect and shared dignity as citizens, business partners, and as human beings. The rude passenger should be banned from JetBlue and Mr. Slater should be offered his job back. That, more than anything, would show that JetBlue cares about its employees as much as its customers, and would further distinguish JetBlue from its already disliked competition. And frankly, it’s an opportunity to do the right thing where so often we Americans see otherwise.

  • Posted by Go Blue! on August 11, 2010 at 9:52 pm

    Great opportunity for JetBlue to prove again just how different they are. Did Steve act correctly? No. But was anyone hurt? Also No. At a time when millions are out of work, war raging in the middle-east, economy in the dumper and debt around the world spiralling out of control, Steve Slater gave us someone to root for and identify with and also an enormous laugh which many need right now. And if you doubt that Steve’s actions haven’t struck a chord check “the Ballad of Steven Slater” on You-tube.

  • Posted by Bonnie on August 11, 2010 at 10:37 pm

    While I admire this blog (and JetBlue in general), the real frustration here is caused not just by rude passengers (or flight attendents) but the ridiculous bag charges. If you are going to charge for bags then rude customers will be bringing oversized, overstuffed luggage on the plane. Checking these oversized bags on the tarmac is unfair to those of us who pay the fee, not to mention the time sink that trying to fit these all the these carry-on bags into the overhead bin, and all the other stupidity that goes along with this recent monetary scheme. If you really want me as a customer, you would go a lot further in being like your one good competitor and not charge for bags, AND promote Steve – he really would be a good spokesperson for you (if you could convince him you want to be promoted).

  • Posted by Jonathan on August 11, 2010 at 10:40 pm

    Flight attendants do a great job keeping us safe and comfortable. They put up with a huge amount of aggravation from travelers who evidently believe that air travel frees them from the responsibility to behave toward others with civility and respect. Clearly, Mr. Slater was pushed beyond the limit of what even the best training could have cautioned him to expect and he could contain his frustration no longer. Too bad he has to lose his job – but at least he provoked an obviously much-needed discussion about civility in the frustrated skies. If Jet Blue were to re-hire him, I would do my best to fly on no other airline.

  • Posted by PGelsman on August 11, 2010 at 10:44 pm

    Personally I think this guy should be prosecuted. The customer is always right. I read on another blog that this guy was dreaming about going down the emergency shute. It wasn’t something done at the spur of the moment.
    On another note, the wife and I love Jetblue. The best airline in the skys. We fly JetBLue whenever possible. I wish they flew to Philly too.

  • Posted by P R King on August 11, 2010 at 10:44 pm

    While you cannot condone Steve’s actions, the procation by the female passenger is being sidelined… if they violate Federal guidelines, why isn’t she prosecuted?? Assault with baggage or overhead lid, etc.- maybe an example needs to be set that airlines will not tolerate this behavior and being led off the plane by a Federal marshall would send the message loud and clear… free Steve and prosecute/fine the passenger!

  • Posted by Rachel Kay on August 11, 2010 at 10:44 pm

    I’m genuinely perplexed at the number of people who are suggesting that JetBlue somehow celebrate Mr. Slater’s actions, promote him, use him in marketing campaigns, training materials etc… Are you serious? I think we can all remember a day, especially those of us who have ever worked in client-facing positions, when we didn’t fantasize about doing something dramatic and thrilling, and we probably didn’t even think up something this spectacular in our wildest dreams.

    But most of us didn’t do it. While the story is still unfolding it sounds like Slater was wronged by a nasty passenger, but I believe JetBlue’s obligation to stand by him changed dramatically with Slater’s unhinged reaction to the whole thing. Yeah, it’s funny for those of us reading about it on CNN, but when you peel away the humor, someone could have gotten hurt, and the rest of the customers were inconvenienced with the investigation.

    JetBlue is not condoning abuse of its employees by saying it is NOT ok to react to abusive passengers by enacting emergency measures and grabbing a beer before taking off. They are doing the right thing in not laughing this off and by taking it seriously. Sorry, but if that’s the way Slater reacts to situations, no matter how scary, it’s probably not time to promote him just yet. I’d commend JetBlue for providing counseling to him. As someone who flies frequently, I appreciate the due diligence they are taking.

  • Posted by Niklas on August 11, 2010 at 10:55 pm

    From across the pond and a little further…

    Can I take this opportunity (like many others have) to say that I would love for you to show your support for your former crew-member that they should never have to take that kind of shit from passengers. Ever. I have seen so many passengers completely disregard safety procedures and totally disrespect (to the point of rudeness) crew. This is why Mr. Slater has my full respect and understanding.

  • Posted by Marc on August 11, 2010 at 11:43 pm

    As an owner of a couple different business’ (who travels a far bit), I can say that the customer is actually NOT always right. This situation is simply an extreme example of what so many people face daily in the work environment. Jet Blue will do whatever they decide regarding Mr. Slater and all of us will of course watch VERY closely, but it is the customer/passenger who we all feel should be the one being punished! Passengers like the ones in this story are just as frustrating and rude to follow patrons as they are to the attendents. If news comes out that the passengers in question also recieved the $100 voucher from JetBlue, then JetBlue can kiss my future business goodbye!

  • Posted by James Sarna Jr. on August 12, 2010 at 12:26 am

    Dave Barger:

    Maybe you guys should have given the guy a break, his mother has advanced cancer, a guest hit him in the head, and he probably reached a point of temporary indiscretion.

    Although, I dont’ get to fly a whole lot, I loved flying your airline the couple times I’ve been able to fly with you. Like to see that a couple guys from Michigan can be successful and contribute to building a successful company during these difficult times. Keep up the good work.

  • Posted by Allen - San Diego on August 12, 2010 at 12:34 am

    This flight attendant is now my personal hero. How often are flight attendants not shown any respect by certain passengers. Generally they take the abuse with a smile, good for him. If Jetblue has the chance to capitalize on this opportunity, and really define itself in a very cool and hip way. There are few opportunities like this. I hope someone in Jetblue marketing has the brains to see this as a great chance to define Jetblue and capitalize on the media.

  • Posted by Linda on August 12, 2010 at 12:36 am

    He will be a valuable spokesperson, bringing in lots of business to Jet Blue. If you miss this opportunity, another airline will hire him.

  • Posted by Dave on August 12, 2010 at 12:45 am

    Dear Dave,

    I know that because of the ongoing investigation you can’t comment but really!!
    JetBlue should be sticking up for Steve Slater especially now!

    It would be a shame for this company to let an outstanding employee go, tarnish their reputation by firing him and basically let this “gold mine” of free publicity dissipate.

    You should personally “Call Out” the customer that incited this incident, have them put on the Jetblue no fly list, and reinstate Steve back in Long Beach where he wanted to transfer to begin with.

    If there truely was no danger to any of the customers or employees and this company previously stated then Steve really never violated any of jetBlue’s values…

    Keep him around, You could have annual “Slide for Slater” days for local charities. Give customers the chance to actually jump down the emergency slide, and do it for a good cause.

    Steve has been an inspiration to Hundreds of thousands of current and potential Jetblue customers and they all agree that he should stay…

  • Posted by Adam on August 12, 2010 at 12:46 am

    Seriously, the majority of your flyers want you to crack down on the self entitled wankers like the individual who caused. We want more people like Mr Slater at Jet Blue not less. Now Jet Blue’s chance to grow a set and enforce not only FAA rules but common courtesy.

  • Posted by Jesse on August 12, 2010 at 12:48 am

    Arrest the passenger. If you don’t, I will never again fly Jet Blue. She committed a crime and you are looking the other way. That makes me feel unsafe doing business with you. She’s not married to a Jet Blue bigwig by any chance, is she?

  • Posted by Dan Lyke on August 12, 2010 at 12:48 am

    Yay JetBlue’s other 2,299 flight attendants, from whom I’ve always had exemplary service, and yay Steven Slater!

    I’m generally not a fan of Tasers, but if you’ll issue them to flight attendants with instructions to use ‘em on passengers who access the overhead bins before the aircraft is fully parked and the seatbelt sign is off, I’ll go out of my way to fly JetBlue even when I don’t really need to travel.

  • Posted by Will on August 12, 2010 at 12:49 am

    Just to get this out, I’m gay. I’ve been on plenty of flights with older gay male flight attendants who are just ‘over it’ and full of attitude. I’m sure the woman was nasty, but I will bet anything this guy was, too. But, the big issue here is not whether he or she was bitchy in flight. The big issue here is the activation of the slide that could have injured or killed a person on the ground. People laugh, but it’s not a small thing. That’s completely irresponsible behavior on his part. Yes, he is a big working class hero, but I hope that doesn’t cloud the real issue which is how his reckless behavior could have seriously injured or killed a person working on the ground. A ‘slide’ sounds like FUN – but these slides are very powerful and easily could have killed someone.

  • Posted by helen geser on August 12, 2010 at 12:51 am

    dear jetblue
    we fly almost 3 times a year with you. i think your outstanding. this incident doesent change my relationship with you. but on the other hand dont make that guy a hero. he acted unprofessional. its hard to be working with different people. i have no hard feelings for him. but his not a hero either.

  • Posted by Lola on August 12, 2010 at 12:56 am

    I also see this as a golden opportunity for JetBlue to make things right, take the high road, and use this as a teachable moment.

    I fly JetBlue when I can, probably 2-3 times a year. Two weeks ago, I was pushed over the edge on a JB flight when the passengers behind me decided it was OK to change their toddler’s crappy diaper in their seats.

    We were on the verge of vomiting and basically asked the crew “WTF?” The crew acknowledged it was totally unacceptable, told those entitled jerk parents that it was definitely not OK, but the parents didn’t listen and just kept on going — exposing everybody around them to a foul stench and biohazardous waste. So, these disrespectful and uncivilized jerks got away with it.

    I can see why flight attendants would lose their cool after dealing with this sort of entitlement day after day, when they are overworked, underpaid, and totally under-appreciated — and completely unable to punish or reprimand the bad (but not criminal) behavior of stupid idiots on their flights.

    The incident I experienced on that JB flight flipped a switch in me, and I’ve now made it my mission to publicly expose and humiliate entitled jerks (hello, YouTube!) who behave badly in public.

    I’m rooting for you, JetBlue, and I’m also rooting for Slater. You all deserve better.

  • Posted by Scott palmer on August 12, 2010 at 1:01 am

    Justice: mean passengers should be punished
    Forgiveness: jet blue should find way to forgive Steve
    Comedy: there needs to be humor
    Education: Find a way to turn this into an educational opportunity for all

    Concepts: have a 5k prize sweepstake for best YouTube video that with minimal guidelines on forgiveness, education, comedy and ethics.

  • Posted by Dave on August 12, 2010 at 1:04 am

    I agree with everyone who has said your focus should be on filing charges against the passenger. I’m tired of all of these people who think they’re above the law — you see it on every flight: the person who gets up when the seat belt sign is on, the person who disregards instructions from flight attendants, and most certainly the extremely rude person who thinks the world revolves around them and they can treat others however they like.

    Everyone can relate to Steve Slater and what he did, and I think we’ve all been at a breaking point where we’ve done something completely uncharacteristic because of the way someone else was treating us or because we simply got fed up with being disrespected and treated like less of a person. The overwhelming support for him that’s already pouring out online is proof enough of this. Give the guy a break and take advantage of this opportunity to reinforce support for your flight attendants and the tough job they have to do, and to re-emphasize to ALL passengers and travelers the consequences of breaking laws and regulations that are designed to protect us.

    I think if you fire him you’ll find many people choosing other airlines, because as flight attendants always remind us, “We have a choice when we fly!” You’re likely to see a lot more people choose JetBlue if you do the right thing here and press charges against the rude passenger and demonstrate leniency with Mr. Slater.

  • Posted by Lonnie on August 12, 2010 at 1:05 am

    I completely agree with Marc. Just let the public find out that this woman will not be prosecuted, AND that she got a voucher. If you think this has already gotten awkward to deal with I think you’ll have a whole new world of bad press flying around if that were to happan. Seriously, It’s about time a price were paid for breaking federal law. This woman should get the legal hammer dropped on her. If she were smoking in the lavatory would she get a pass?

  • Posted by Philippe on August 12, 2010 at 1:07 am

    I fully agree with Marc. The passenger needs to be prosecuted and I will also take away my business from Jet Blue if this passenger received the $100 voucher.

  • Posted by Carol on August 12, 2010 at 1:13 am

    Hi. My husband and I fly Jetblue almost exclusively, even if it means the airport is a much greater distance from our house. We love Jetblue.

    Will you be pursuing charges against the female passenger who was so obnoxious? I hope so. I also hope you’ll embrace Steve Slater like the rest of the country and world has so profoundly. I certainly hope the offending woman will not be given a $100 voucher!!!!!!!!!!!!!! She should be thrown in jail for assault.

  • Posted by Nigel Parry on August 12, 2010 at 1:37 am

    Please don’t punish the flight attendant. He was assaulted. His forehead has a gash.

    The PASSENGER should be banned from ALL air travel

  • Posted by Debbie on August 12, 2010 at 2:30 am

    I am an E.R. nurse and as such, witness much of the rude, nasty and unneccessary behavior that Steve did. In my experience with ill mannered rude people, letting them know that their behavior is not to be tolerated will soon send the message that Jet Blue respects and honors not just passengers but staff as well. If i were him, i would press charges on the passenger that hit him in the head and that passenger should be banned from future flights. Too many people today have a sense of self entitlement and a severe lack of decency and manners. Its time to stand up for ourselves and for comapnies to back employees when they are abused. THE CUSTOMER IS NOT ALWAYS RIGHT.

  • Posted by Bert on August 12, 2010 at 2:30 am

    I am a loyal Jet Blue customer. I would be very disappointed if Steven is fired. We now live in a world of crass, rude, ill-mannered people who throw their weight around as if they are the most important people in the universe. It’s about time somebody stood up and told one of these putrid, vile, disgusting people to go pound salt. His reaction was a little theatrical but I think he made his point. I will fly on any airline that employs Steven Slater. One can only hope that his actions start us down a path of enlightenment!!!

  • Posted by John on August 12, 2010 at 2:31 am

    You have an incredible asset in Mr. Slater being employed by Jet Blue. Everyone will want to know if he is working their flight so they can shake his hand, with of course a notable exception of one lady from PIT. I am a retired F/A after having spent 16 years in service to one of the “legacy” carriers. I have walked in Slater’s shoes and I can honestly say I respect him and understand what made him react in the manner he did. Airlines expect F/As to direct passengers and see that FAA rules are enforced. They are terminated or fined if they do not do this. In my opinion Slater is not nearly so “bad” as the unwitting distracted flight attendant who blows a chute at the gate or abuses sick time. Get him back on the line!

  • Posted by Suzannah on August 12, 2010 at 2:32 am

    Mr. Slater seems to have gone above and beyond for JetBlue. I’ve seen the amount of trash that flight attendants have to tolerate and in my opinion, it’s shocking this doesn’t happen more often. I think the company needs to stand by Mr. Slater and let passengers know that abusing employees, in any form, will no longer be tolerated.

    Suspend Mr. Slater for the wrong he has done but I think JetBlue can turn this into a positive. Set new policies that forbid employee abuse and your customers will respect you. I think it would be bad PR to fire Mr. Slater so why not make a difference while the company has the chance?

    I almost became a flight attendant years ago. Thank God I didn’t because I couldn’t see myself having to put up with some of the passengers abuse.

    Mr. Slater was a loyal employee and I hope JetBlue will realize that he is going through a lot, right now (I saw on CNN his mom has cancer). He’s only human.

  • Posted by jversola on August 12, 2010 at 2:34 am

    I am impressed by the loyalty expressed by Jet Blue’s customers. I have not flown on JetBlue but if they can demonstrate grace and loyalty to their abused employee, they will have earned my respect and I would consider flying JetBlue over other carriers. I hope the abusive passenger did not receive a $100 voucher. I also wish that person gets a visit by law enforcement for violating FAA regulations.

  • Posted by Bryan on August 12, 2010 at 2:40 am

    I truly hope that the instigator of this incident (the passenger, I mean. I find myself forced to clarify as I’ve encountered many supporters of the passenger in this case, oddly.) has NOT been reimbursed. I’m with Marc 100%; if this lady has been reimbursed, I’m done with JetBlue, and I truly hope that others would follow suit.

  • Posted by Jonathan on August 12, 2010 at 2:43 am

    He should not have done what he did. I completely understand how some people can be horrible as this woman was, but Steve completely inconvenienced everyone on that flight for his own personal/professional reasons. Its fine that people are showing him love and all, but supporting him 100% is hard to do when you really think about how selfish his act was.

    Think about it… many people were delayed in getting to where they needed to be. This could have caused serious conflicts with any number of those people on that flight. What if that delay meant someone missed an important occasion. There are endless possibilities on how this effected everyone on that flight. I feel bad that he got hit from the jerk of a woman, but its not right to mess with everyone elses lives due to your selfish action.

    Try to think a little more about what happened. Hundreds of people were affected by one man`s choice. If he wanted to resign he should have done it in a way that did not involve others. Slapping the woman would have been a good start.

  • Posted by Jerry on August 12, 2010 at 2:44 am

    Hero? Captain Sully Sullenberger was a hero. Some people are putting Slater in the same class as Sully? For what? For having lack of self control? For being a huge inconvenience to the passengers on the jet who were delayed and missed connections? For causing Jet Blue to loose untold money in putting the plane back in order? For causing the plane not to be available to the passengers who were scheduled to take it on its next flight? For cursing over the PA? For which of those reasons do you choose the word ‘hero’ to address Slater? Our apologies to Captain Sully Sullenberger.

  • Posted by Albatross on August 12, 2010 at 2:45 am

    If you can this guy you’ll loose customers, me, a high mileage frequent flier, for one. I can’t believe you gave a $100 voucher to the person who attacked him with their bag either.

  • Posted by Michael on August 12, 2010 at 2:54 am

    Great response, you guys rock! Always been a big fan and is confirmed with every flight I have ever had!

  • Posted by Smatta on August 12, 2010 at 2:55 am

    I won’t fly you if he doesn’t end up back in his job. That simple.

  • Posted by Lady A on August 12, 2010 at 2:55 am

    I am flying on JetBlue for the first time in a couple of weeks – I would have LOVED it if Mr. Slater was one of the FA’s on my flight.

    The people have spoken, JetBlue – not only should he keep his job, but he deserves a promotion and a RAISE!

  • Posted by Peacenik on August 12, 2010 at 2:55 am

    I would pay extra for a flight with Mr. Slater on board!

  • Posted by DeltaFa on August 12, 2010 at 2:57 am

    After living in NYC for 1 year underneath a crash pad of JetBlue flight attendants, I can tell you that JetBlue scheduling seems to be really poor. Wierd sign in and return times. People get tired and delusional when you do that to them. Not sure what the schedule was for this F/A, but I’m sure that Pit-Jfk was not the only leg of his trip. Treat your employees like gold and they will produce gold. Treat them like trash, and that is what you get back. I can’t say our 23,000 F/A’s are going to all agree on work issues, but I can say that we would never have left that F/A alone with that passenger. Our training also involves everyone being a leader and not a follower. If your crewmembers support eachother then maybe things like this would be less likely to happen. I know several times in my 17 years where we have separated Pax from F/a’s and vice versa in order to avoid further conflict. Live and learn, and a blown slide can always be put back, but a burned out F/A needs help and some counseling, and not jail.

  • Posted by K.Kraus on August 12, 2010 at 2:57 am

    Steven – many times I have flown and witnessed self-absorbed, prima donna passengers get away with crap like this. Thank you for taking a stand when the rest of us are to much of a wimp to do so

  • Posted by Morgan on August 12, 2010 at 3:03 am

    Just heard on CNN that the passengers all received $100 vouchers. That’s fine but is the female passenger that started the ruckus, disobeyed rules and injured a flight attendant receiving one as well? I hope not.

  • Posted by Tara Sterling on August 12, 2010 at 3:26 am

    Do The RIght Thing, Jet Blue. Press charges against the passenger, not Steve Slater.

  • Posted by alejandro on August 12, 2010 at 4:21 am

    Everyone in their right mind dreads flying since 9/11 and the recession. Having *real* people like Mr. Slater working for your company does wonders to humanize the whole process. Please consider offering him his job back or, better, a promotion.

  • Posted by JetBlueFan on August 12, 2010 at 5:04 am

    Slater is no hero, nor should he be held up as an example for disgruntled workers everywhere. He was in a difficult situation but HEY, GUESS WHAT: That’s part of the job. From everything I’ve read it sounds like the passenger violated FAA regulations (and was needlessly rude), and she should be charged accordingly. BUT, instead of dealing with it in a professional manner, Slater lost control, threw a temper tantrum and left a big mess for others to clean up. He gets no sympathy from me.

  • Posted by Nocturnal on August 12, 2010 at 6:03 am

    Cool spin of this situation, nice to see you guys not going off the corporate deep end on this one. Keep him onboard as a PR guy, make funny commercials featuring him and some antics; you’ll make a mint.

  • Posted by BobSmith on August 12, 2010 at 7:00 am

    I get it that a lot of people sympathize with this so-called folk hero, but he absolutely cannot be rewarded for what he did nor can he keep his job. Sorry. This job involves public safety and keeping a cool head when things get tough. In doing what he did, he showed poor judgment, put himself and others at risk (he could have been injured, as could a baggage worker below), and cost the airline thousands of dollars to replace the slide. That’s selfish no matter what the underlying reason. Also, I read a report that he’s been wanting to do this for a while. It is mischief. Although I agree JetBlue could cut him a break when it comes to the criminal charges or civil compensation, I cannot see any legitimate scenario in which he keeps a job at any airline.

  • Posted by Dave on August 12, 2010 at 7:49 am

    Do your very best to get all charges against Steven dropped or count on losing lots of customers. Do work to ban the PASSENGER who assaulted him from ALL air travel for at least five years. And ensure that her name is well publicized.

  • Posted by Lisa on August 12, 2010 at 8:43 am


    We’ve all have our breaking points. It took him over 20yrs. to reach his. I’d say, give this guy a break! He went out with a sense of humor. He made the entire nation laugh!! He did what most of us have dreamed about doing at one point or another throughout any career, but have been unable to muster enough guts to make it our reality! I hope Jet Blue acknowleges the numerous years he has contributed into Jet Blue’s success. Obviously, this was an isolated incident. One that should be treated for what it is … a meltdown that can be triggered in anyone who has to deal with the public on a daily basis.

    Whoever decides to hire this guy, I can assure you, I’ll be flying that airline in hopes of meeting him and offering him a beer on me!

  • Posted by Marie on August 12, 2010 at 9:21 am

    I just had to write in on behalf of myself, the rest of my Labor and Delivery Nurses, and those Doctors who have participated throughout tonight’s topic of conversation, which revolved around Mr. Slater’s humorous meltdown.

    His name came up early in the night during a C-Section, where the OR filled with laughter as a result. It later became the main conversation piece in the nurses station, where the final conclusion ended quite similar. That, of course, was unanimous. WE ABSOLUTELY LOVE SLATER!!!!

    All of us in the L&D Unit here at my hospital hope that Jet Blue will be easy on him. Afterall, he is human and who hasn’t had their share of meltdowns!

    Thank you, Mr. Slater, for bringing laughter into an otherwise boring twelve hour shift. Good luck to you. Hope others will appreciate your celebrity status as we have here tonight!

  • Posted by Elena Lim on August 12, 2010 at 10:17 am

    We love Slater. Give him his job back

  • Posted by Raghu on August 12, 2010 at 10:19 am

    I sincerely hope and believe that JET BLUE should take this guy back. It’s really upsetting to see that passengers who think themselves of being some kind of God and do not heed to poor FA’s be it either not wearing seat belts,tryin to keep e-devices on when they should not be and jump up to unload the overhead baggage. I dont know whether they seem to head to. I seriously don’t know how much time does one save by doing that.
    Steve’s action highlight the extreme apathy and disconnect that some fliers show.


  • Posted by LJRoth on August 12, 2010 at 10:59 am

    I’m undecided as to what should happen to Mr. Slater. I totally understand the feelings he had of, “Enough is enough!” and his choosing to go out in style made me want to cheer. But it WAS dangerous to deploy that slide and thank goodness no one was hurt. Still, my sympathy is much more with him than with the passenger. I am with the other posters here who feel she should NOT be given that $100 voucher. Talk about encouraging her behavior! I’ve flown with people like her and I will take a stressed-out flight attendant over a self-important, spoiled rotten passenger who thinks it is her/his right to ignore safety rules. Whatever happens to Steve Slater, I’m sure he will be fine. JetBlue will also be fine IF you deny that passenger any reward for her behavior AND seek her out for prosecution and future banning from your airline. THAT is what we want to see out here. If word gets out that she’s still allowed to fly with you or collected the voucher, you can kiss my business goodbye!

  • Posted by Will on August 12, 2010 at 11:19 am

    I think the guy is an asshole. The constant smirk and NOT ONE WORD about how he is sorry that he could have injured or killed someone – his only comments are about how he can’t believe all the attention and how this resonated with people. Don’t let him SLIDE jetBlue!!!

  • Posted by Angie on August 12, 2010 at 1:04 pm

    Steve is the man! I love JetBlue and all they have to offer and will continue to fly them.

  • Posted by Girish on August 12, 2010 at 1:10 pm

    Lee Blair said it the best. Since we are all Arm chair hunters, here is my 2 cents.
    Jet Blue, take a step back and look at the situation. we all know how obnoxious passengers get on any given flight. While they may have their reasons, it is the gate staff and flight staff who bear the brunt of it. Every passenger (unless they are freq fliers on that route) thinks that I can get away with it, because I will not have to see this flight attendant again ever…
    Steve is not a kid. He probably has been a great peer, employee etc.
    Lee said it succinctly- Steve belongs in management. You will only be doing a double favor to passengers and flight attendants if he were to be part of some management program. Turn this asset in to a valuable resource :) take the higher road, and do something that is not dictated by the $500/hour lawyers.

    Seeya next week on another flight on JetBlue :)

  • Posted by Dar Kozinul on August 12, 2010 at 1:47 pm

    I know Mr. Slater’s actions may give passengers pause before considering flying JetBlue, but…
    …at least he didn’t throw that passenger down the chute, something I most certainly would have considered doing. Not only did the passenger act as the final straw for Mr. Slater’s camel, I’m sure she was a PITA for the other passengers.

  • Posted by Tracy Rogers on August 12, 2010 at 1:55 pm

    My biggest issue flying these days is sometimes being forced to share space with low-class, ill-mannered passengers for the duration. Would I go out of my way to patronize an airline that doesn’t tolerate passenger BS? You bet. This is an opportunity for Jet Blue to be different. Sometimes (as in this case) the customer IS wrong. Listen to what the public is telling you. Steven Slater may have been pushed too far, but he may also be the best thing that ever happened to Jet Blue. Everyone is watching – don’t blow this.

  • Posted by Pedro on August 12, 2010 at 2:04 pm

    I can’t believe you’re rewarding these passengers for sitting back and watching these disturbing events unfold before them. They’ve done nothing as law abiding citizens to deserve a voucher of any kind. They aided and abetted by not raising a voice or lifting a finger to help Mr. Slater while he was being abused by this lunatic of a passenger. If anything these passengers should be fined, and the leader of the gang should be tried, convicted, and sentenced to serve time in prison. Great message you’re sending to our youth, JetBlue.

  • Posted by Mary C on August 12, 2010 at 2:13 pm

    I agree with Mary Rangel. I’ve flown Jet Blue only once. The experience was not a good one. From check-in where only 2 agents were available, 1 of whom yelled at the next customer in line when he objected to them taking an entire group going on a cruise, leaving one to check everyone in, to the onboard flight attendants who we found to be extremely grumpy and rude on late night flight. Passengers remark about the television sets. On our flights, they were inoperable – technical failure so no big deal. Not the best experience ever. I wrote to customer service and got a standard reply. So that’s my comment on flight attendants which can happen on any airline today. I’ve seen it with Southwest and with Delta as well. Dealing with the public is never easy. But in the air, with passengers who are irritable due to security lines, perhaps some have fear of flying, cannot be the easiest job. I think what Steve did jeopardized safety and I don’t condone it. Meltdown, outburst, all inappropriate – wondering if he could have pressed charges in the airport for having the PAX bag gash his forehead. I think passenger should be held accountable. But 2 wrongs don’t make it right.

  • Posted by Teri on August 12, 2010 at 2:18 pm

    I think you definitely should give this guy a job and offer him a better position. This guy seems very sincere and is adorable. If you don’t, believe me, someone producer will grab him. One thing you can say about him is that he is very honest!

  • Posted by pmurrow on August 12, 2010 at 2:21 pm

    Steve is the man. Give him his job back and why isn’t anyone going after the passenger who caused all of the disruption.
    Jet Blue Rocks!

  • Posted by Sympathetic in Brooklyn on August 12, 2010 at 2:25 pm

    I support you Steven Slater and to JetBlue for not throwing Steven Slater under the bus. I can definitely empathize with what Steven has gone through.

    On a side note, the woman that:
    1. Did not follow the required carry-on luggage size.
    2. Did not follow flight crews’ direction.
    3. Disturbing the peace.
    4. Created an unsafe, hostile environment to the flight crew & passengers.
    5. Physically & verbally assaulted & battered a fight crew member

    She should be arrested, charged, and banned from all future JetBlue flights.

  • Posted by Paul on August 12, 2010 at 2:33 pm

    I would pay extra to fly with Steven Slater on the crew. In case of an emergency he knows how to operate the slide.

    And what are the repercussions for a passenger who does not follow the rules? Nothing? How is a flight attendant supposed to maintain order if that passenger’s behavior goes unpunished?

    Slater is my hero. If there needs to be a defense fund I will gladly donate.

  • Posted by Rob Doughty on August 12, 2010 at 2:42 pm

    I love the idea of having Slater help educate the public about carry on bags and other safety measures that are in place to keep us all safe from rude people like that woman who would not listen to Steve.

    Perhaps that can be his “public service” penitence.

    By now, everyone would listen to Steve. Hire him back and then go after the rude woman who caused all this mess.

  • Posted by Dawn Saliba on August 12, 2010 at 2:52 pm

    It would be intelligent of Jetblue to pursue charges against the passenger who violated Federal regulations when she refused to obey the flight attendant. That would make JetBlue a hero as well (thus burnishing its image in the public’s eye) and also serve as an excellent example to the countless fliers who are so unspeakably rude. She should not get off without repercussions in this matter.

  • Posted by Bri on August 12, 2010 at 3:08 pm

    With all of this coverage on the story, I sincerely hope that the female passenger sees exactly what America thinks of her blatantly rude and disgusting behavior. I also hope she’s very embarrassed. Shame on a grown woman for acting like a spoiled child! She should be arrested for simple assault and made an example of that flight attendants are not indentured servants and do not deserve to be treated as such. I support Steven Slater; not because the story is funny, but because it’s high time these pompous customers realize they’re not above the law or above other people.

  • Posted by GaryC on August 12, 2010 at 3:27 pm

    The customer is not always right! I am a million miler on several airlines and never fail to be stunned at the arrogant, obnoxious and generally uncivilized behavior of many fellow passengers. Is it any wonder that FA’s and ground crew occasionally appear less than cheerful? I would not want their jobs for all the money in the world!
    Maybe airlines need to implement their own no-fly lists with a zero tolerance policy. Many of us would flock to an airline that did not tolerate bad behavior.

  • Posted by CP on August 12, 2010 at 3:39 pm

    as someone who flies often i definitely encounter all kinds of people and i know that travelers are listening to flight attendants less and less. i hope that jetblue presses charges against the woman if they find her to be guilty of anything because she could have endangered other people as well as herself by getting up while still in taxi. while the flight attendant may have overreacted a little i dont think he should be in as much trouble as he is in. he seemed to be having just one of those days. steven deserves stay with the company for sure if he so chooses and i stand behind jetblue!

  • Posted by AlphabetPGH on August 12, 2010 at 3:42 pm

    As a regular customer of JetBlue I am favorable of your airline. Since the demise of Independence Air I have consistently flown JetBlue and have to say the flight attendants and crew are top notch! However, I am one of those passengers who sit in quiet disgust when other passengers such as this young woman casually violate simple procedures that are designed to keep customers and employees safe and sound. I understand it would be quite a task to police every single self important member of the public who got up and gathered their luggage early, clogging up the aisle in vain while hoping to leave the plane first ahead of the elderly and those in need of assistance, but something must be done. Let this be a lesson to those scofflaws and ban this woman from all future JetBlue flights. You don’t need to reveal her name in public – just send a nice little email or letter. I guarantee you would be applauded.

  • Posted by C on August 12, 2010 at 3:51 pm

    I side with both of you.

    Obviously, you can’t be the airline that hates its customers, but you have to admit that people shouldn’t have to be assaulted by customers in their jobs.

    You’re both right. :p

  • Posted by Webby on August 12, 2010 at 3:58 pm

    This guy blows his stack on the job and behaves in a way that is akin to road rage. Suddenly he’s a big hero. Speaks volumes about our society. Can’t we find better heroes than this? He should have dealt with the issue in a more responsible way. If the emergency chute he released had hurt or killed someone, what then? Would he still be a considered a hero by all the people who are reveling in this? Apparently, in today’s society, the only difference between a hero and an irresponsible hot head is the fact that nobody got hurt. In an interview, he actually said he had dreamed of doing this for 20 years. Some hero. A big thank you goes to flight attendants who work hard and behave like responsible people.

  • Posted by Rich on August 12, 2010 at 4:08 pm

    Mr. Slater would continue to be a great asset to your company. Everyone is human, how much abuse should someone have to take just to go to work everyday?? JetBlue, do the right thing and keep Mr. Slater, he would be great to use in your next commercial!


  • Posted by Torrance on August 12, 2010 at 4:21 pm

    I think it would be a crying shame if Mr. Slater is canned for acting out his frustration of being ABUSED by that woman. She INJURED HIM so what is he supposed to do? Be POLITE? I think I flew with him once; I’m wondering if he ever worked on United in 1996? He was very funny but more importantly: EFFICIENT. It’s scary enough to fly and the flight attendants are run ragged by all the idiots and their stupid drink and snack requests. I have worked in customer service for 28 years and am abused constantly. If I talk back after enduring too much, III am the one who gets in trouble. NONE of my bosses have ever listened to me, let alone taken my side in clear-cut instances of verbal abuse. But Mr. Slater endured verbal and physical abuse. Anybody else would have been arrested upon landing, so I get the feeling the woman who caused this scenario might be the wife of someone at the company. Yes, Mr. Slater should be in management, but he probably enjoys flying and traveling when his passengers are acting in a civil manner. If you fire him, you are going to lose THOUSANDS of customers.

  • Posted by megan on August 12, 2010 at 4:22 pm

    i typically fly out of boston, and find all of the jetblue staff in boston to be delightful- gate agents with a sense of humor, knowledgeable staff, people that seem to genuinely care about me getting on my flight, and out of the gate, on time. they always seem to go the extra mile. everyone seems like they LOVE working there. because of this, I love jetting! they put me in a good mood. my flight experience starts right there. so, thank you to all the “little guys”– the check in person, the gate agent, that help my experience go as smoothly as possible. I love jetblue and its staff.

    i’ve never had a bad experience, and i find the in flight crew is almost always delightful. ive seen rude passengers before– those that feel entitled to whatever they want, whenever they want it. those that think their time is more important than your time. those that complain about everything. those that just have a chip on their shoulder that no amount of coddling will help go away. they are the ones that should be reprimanded. not the guy trying to ensure the safety of 149 other passengers on a flight. is he a hero? not really. but he has helped illustrate the fundamental flaw with the “customer is always right” mentality that some folks have. no, they’re not always right, and in this case it sounds like she, not steve, was very wrong.

    there shuold be repercussions for the passenger in question. a fine. something.

    thank you steve. thank you jetblue. i will continue to exclusively jet with you.

  • Posted by mike on August 12, 2010 at 4:24 pm

    As funny as this really is, being no one was hurt. Steve in my opinion doesnt belong in the position he had with Jet blue. The woman who started this should have been arrested, Steve should have dealt with this in a more professional manner.

    How could anyone count on Steve in an emergency situation where actual lives are at stake, emotional outbreaks make for poor decision making no matter how trained a person is. I for one wouldnt want a flight attendant to grab a couple beers, kick back and announce to everyone that we are all going to die
    in an emergency situation. Flight crews, since the time of commercial flights have given their lives to save passengers in times of trouble, those flight crews are disgraced by Steve’s outbreak and hero status on the net.

  • Posted by Rick Clancy on August 12, 2010 at 4:29 pm

    Nice post. Just should have done it sooner.


  • Posted by Tim on August 12, 2010 at 4:37 pm

    JetBlue appears to be modifying its initial blog post, without showing the common courtesy of striking through the changes. Two examples:

    The original said “we just want to take this space to recognize our 2,100 fantastic, awesome and professional in-flight crewmembers” as quoted in several news sources ( is one example)

    The original said “While we can’t discuss the details of what is an ongoing investigation, plenty of others have already formed opinions on the matter. Like, the entire Internet.” The paragraph stopped there, but now JetBlue’s added spin in the form of a parenthetical ( ) that attempts to give JetBlue a more “human” and moralistic side while it’s pursuing legal action against Slater.

    Shame on JetBlue for breaking one of the basic rules of blogging to make itself look better!

  • Posted by Connie on August 12, 2010 at 4:39 pm

    Rather than leave it to the FAA to cough up a whole new load of regulations, thou shalt nots, and a slew of new laws that no one can quite understand, I (we) the undersigned propose a sorely needed return to humility and good manners. While it is not necessary or even possible to love EVERYONE with a nascent burning warm fuzzy sensation all the time, there are avenues that we would all do well to use to avoid the problem in the first place, and thus not render intolerable an already stress-filled situation.

    1) Pack light. Unless your name is Tiger Woods and you have a girl on each arm to help out with it, it really isn’t necessary to lug 17 golf clubs on the plane with you.
    2.) Put yourself in the other person’s shoes. Ever been whacked in the head with an overhead bin? I’ve done it to myself on accident. IT HURTS. IT REALLY, FRICKEN, HURTS!!!! WITH A CAPITAL H!!!! Now, should you find that you have inflicted agony on another person, be a human being. Turn to them and apologize. The more genuine the better. If they are truly in distress, help them out. I was with one lady who slipped and fell down on the tarmac, messing up her ankle. As I was the last one off the plane, I came to her aid. She was most grateful and will probably remember it the rest of her life as will the flight attendants. She spent time in the hospital and had her layover delayed but all turned out well. If you absolutely must make them remember you do it in a positive way.
    3. Its NOT necessary to stampede off the plane. Unless your twin is dying and you are giving him a kidney. Really. In all other cases I have found it LESS stressful to wait until everyone else is off before lugging 50 pounds of crap down the aisle, hence not smacking anyone else in the face with it.
    4. If you absolutely MUST torture the poor flight attendants, make it humorous. When they serve your Coke ask if you can ask a question. Then ask “Are We There Yet”. Or ask if it would be ok if you can go to the lavatory to play with the blue water. You’ve just vented stress, helped THEM vent stress, no one gets hurt, and no one gets butt-hurt… its a win win situation.
    5. THANK the Flight Attendants for their time. They are people like you. They have bills, fights with spouses, cranky bosses, etc.

    Like I said, we need to find a way back from the Cabin Pressure Cork Popping syndrome. We can start by treating each other like human beings.

  • Posted by Chris on August 12, 2010 at 4:40 pm

    I’ve only flown Jet Blue once and that was about 5 weeks ago. I was very impressed with my flight from start to finish except for two things. One was that my seat was not very clean. The other was a male flight attendant who was grouchy and intimidating. When I saw a picture of Slater I realized he looked very familiar. I think it was the same grumpy guy on my flight…
    I think Jet Blue has been reacting appropriately under the circumstances. We should not reward bad behavior, whether in attendant or passenger.

  • Posted by JetBlue on August 12, 2010 at 4:43 pm

    Hi Tim,

    Thanks for reading! If you take a look through the earlier comments, you’ll see that we actually did mention an update to the number of Crewmembers from 2,100 to 2,300 after it was brought to our attention by a Crewmember comment that the number was incorrect. The rest of the content was not at all altered from the original copy. Just a heads up that if you were reading the blog post on another news site they may not have included the entirety of our post.

  • Posted by Rich on August 12, 2010 at 4:51 pm

    I am sure in this industry like every other one in the U.S. for the last several years has repeatedly “ask” it’s employees to -Do more with less,Work smarter-not harder- and all the other little stupid catch phrases that boil down to sit down, shut up, do what your told, when your told, and for as long as you can, and oh by the way our company either can’t give you a raise for all this or if we do it’s the bare minimum we can get away with. The writings on the wall, recent productivity stats, and other small situations like this that never make the news, or the signs. The companies are gonna have to stop padding the pockets of executive’s who get paid to much for way to little & pushing the investors profit margins onto the people who are out front making the money. The lines are being drawn in the sand and the people on whose backs those profits have been taken will start to push back. Way to stand up for yourself Steve.

  • Posted by Tami on August 12, 2010 at 4:52 pm

    I agree with many of the others. Not only should he be hired back, but he should be put into the role of a spokesperson or part of some viral videos. Turn it into a positive! Jet Blue has gotten so much free advertisement from this, why not capitalize on it further. And since a majority of people support him, punishing him will do more harm than good to jet blues reputation.

  • Posted by Kathleen on August 12, 2010 at 4:59 pm

    Ban and fine the belligerent passenger who attacked Steven Slater. I’ve flown about 250,000 miles and wouldn’t want to be on any flight with that witch. Flight attendants, like all of us, have good and bad days. But even a best day as a flight attendant can’t be that much fun if they are required to put up with this kind of abuse. I will not choose Jet Blue again if Slater faces legal repercussions over this.

  • Posted by Tim on August 12, 2010 at 5:06 pm

    As mentioned before, corrections in blogging are done with a strikethrough and the correction placed beside it.

    So, please, if you’re going to make corrections, follow the general principles that don’t make JetBlue appear suspect of modifying its own content (which then make journalists appear to be pulling numbers or facts out of the air).

  • Posted by Scott on August 12, 2010 at 5:23 pm

    Hey JetBlue,

    Show you support your employees! Don’t fire the guy. Show you really have the “personality” you market you have. This is gold for you right now, “Like, the entire Internet”. This can be turned into a positive. However, make him pay for the two beers and the cost to repack the slide! (PS, I have so far enjoyed flying JetBlue)

  • Posted by JetBlue on August 12, 2010 at 5:23 pm

    Thank you for your feeback.

  • Posted by Mark on August 12, 2010 at 5:26 pm

    I agree with most.Offer him another position and support for your employee and his family.Have him make a public service announcement about service if he declines to return.Perhaps during the super bowl when things calm down.

  • Posted by Oh Miss on August 12, 2010 at 5:30 pm

    Cudo’s Steven!

    Dear JetBlue Management, since you have never canceled the embargo of the “Reciprocal Cabin Agreement” I am no longer familiar with the performance of your airline.
    Signed: Employee of Another Major Airline

  • Posted by Brenda B. on August 12, 2010 at 5:38 pm

    Be gracious.

  • Posted by Bruce on August 12, 2010 at 5:39 pm

    I think you should keep him around…..

  • Posted by nm on August 12, 2010 at 5:57 pm

    I must say I am angry to hear that all passengers got $100 vouchers. These are the same passengers who stood by and did nothing? Shame on all of you!!! I am also upset that you are not going after the passenger who started this fiasco. Is the well being of you’re crew not important? Are you giving free reign to others that this behavior is acceptable. Jet blue stand by you’re employees. I heard the passenger that did this was already banned from another airline for abusive behavior towards the crew and she works for congress? Is this true? We all are waiting and watching to see that you do the right thing and prosecute this passenger to the fullest the law allows. Do not turn you’re back on you’re crew members who are working 6 days straight to make sure the flights go out.

  • Posted by PCW on August 12, 2010 at 6:03 pm

    Has the passenger who may have actually allegedly assaulted Steven Slater ,(he seems to have quite a large bruise or cut on his forehead on TV pictures), which caused his final actions, been charged or arrested as well?

  • Posted by Reed on August 12, 2010 at 6:07 pm

    Here’s your opportunity to generate millions of dollars in revenue, and it won’t cost anything.

    First, hire Steve back in some capacity – flight attendant, sales, marketing

    Second, ban the individual (that verbally abused Steve) from ever flying Jet Blue again.

    This would be the biggest and most successful public relations move in airline history.

  • Posted by loser on August 12, 2010 at 6:11 pm

    Check out today’s WSJ, passengers are saying SLater instigated the confrontation and was rude through the entire flight.


  • Posted by Will on August 12, 2010 at 6:19 pm

    Did his lawyer really say the reason he deployed the slide was to escape from the passenger?

    Advice to Steve:

    Quit smirking and start apologizing for deploying the slide.

  • Posted by Allison on August 12, 2010 at 6:19 pm

    i work in PR and couldn’t wait to hear your response — it’s a great one. you deliver as per usual.

  • Posted by Lindsey on August 12, 2010 at 6:23 pm

    I hope JB is not giving a “voucher” to the rude passenger who started the whole thing.

  • Posted by Janet on August 12, 2010 at 6:28 pm

    The flight attendant is human and acted in a human manner. I will not be casting any stones in his direction. I’ve flown often enough to see how some people treat the flight attendants and, sadly, it’s not often the best. From what I’ve read of the JetBlue situation, the flight attendant handled it far better than I would have handled it. I hope you offer him his job back and I hope he accepts it.

  • Posted by Rebecca on August 12, 2010 at 6:32 pm

    Steve Slater’s reaction touched so many of people who have just had that kind of day, or worse, have to deal with rude or abusive people on the job. He shouldn’t have snapped, but that could be just about any one of us on any given day. I agree with the majority sentiment–keep him employed, be savvy and take advantage of his cult status if he wants to share it with you.

    JetBlue has always made such an effort to speak plainly to its customers, if the company had a corporate persona you’d just be one of us, perhaps a little bit cooler. Finding some creative employment for Slater would be a great PR move, and earn you legions of loyalty from everyone who relates to what he did that day.

  • Posted by Will on August 12, 2010 at 6:55 pm

    I’m just amazed at the legions of people who seem to be missing the point and worse yet find some pathetic reason to rally around this guy in support. I don’t care if the cabin bitch fight was his 100th of the day, the guy acted irresponsibly and recklessly and put the lives of the ground crew working under the plane in jeopardy. He’s a flight attendant, he knows about the attitude of passengers and more important, he knows the power of those slides. A hero of the working class? I mean, come on. Hire him back because it would be a good PR move? Are you people crazy? He needs to apologize and pay his penalty. He’s no hero, he’s just damn lucky. Had someone been injured or killed by this slide the conversation would a very different one right now.

  • Posted by Chris on August 12, 2010 at 7:41 pm

    While I agree that many passengers are unruly, and stiffer rules should be in place to deal with them, I also believe that regardless of the number of years of service, and the track record Mr. Slater has with the company, he should be duly punished for behavior that is not only against company policy but illegal and dangerous in nature.

    Mr. Slater should not be held up by the masses as a hero for this act. Had he wanted to make a positive impact on the industry and get his point across, he would have lobbied to change rules and regulations that prosecute passengers that disregard basic air safety rules. Had he acted in an appropriate manner and then made his case, more people would hold him in high esteem for exemplary patience and customer service skills. Instead, all frustrated workers now feel they are justified in grabbing a cold one and running off in a huff.

  • Posted by Will on August 12, 2010 at 7:55 pm


    It’s fine if a frustrated worker “grabs a cold one and runs off in a huff”, in fact, in this case, Steven Slater could have done just that. The cabin door was open and connected to the jetway and passengers had already started to disembark. Instead, he decides for the high drama version of “running off in a huff” by deploying the evacuation slide and putting the lives of the ground crew working at risk while doing so. A hero? I think I need one of those barf bags in the seat pocket in front of me when I hear him called that.

  • Posted by Harley Evans on August 12, 2010 at 7:58 pm

    This incident is no surprise – I do not think JET BLUE hires the most stable people. I am still waiting for JET BLUE to answer a complaint I filed back in Feb. 2010. I was getting on a plane to Florida at JFK and the flight attendant yelled at me for moving his luggage. The over head bin was empty except for his two bags in the very corner over my seat. I moved the bags to the other end of the bin and placed my suitcoat in its place over my seat when he stormed over, threw my coat out and told me not to move his bags “or else.” I asked what he said then it dawned on me he was making a threat. I said “wait a second, who is the customer here?” I asked him for his name and he put his ID in his pocket and walked away and stood in the kitchen area hiding. There was a pin on his shirt that said RON. A few minutes later, when he had to come closer for a customer’s question. I told him calmly, I would get his name sooner or later, so why not now. He turned around and yelled , …”how about I throw you off this flight!” I was in shock. A gate supervisor came to my seat to ask me what happened because he requested that I be thrown off the plane. I told her exactly what happened. She apparently thought it was funny because she did nothing and also refused to give me his name – they protect each other, I suppose. Complaint filed as soon as I landed and two follow up emails from me to them, no response as yet from JET BLUE.
    Harley Evans

  • Posted by Donna on August 12, 2010 at 7:58 pm

    When an employee goes rogue or has a mental breakdown within the workplace how does a company deal with it? As privately as possible I would hope for the sake of the employee. I hope JetBlue can help him get the help he needs to mend and move forward in the positive direction.

  • Posted by Nathan on August 12, 2010 at 8:34 pm

    The Steve Slater story makes me want to fly with Jet Blue.

  • Posted by Will on August 12, 2010 at 8:39 pm

    Reading though the comments on this post, for the most part, has left me questioning the intelligence level of people in this country. How could anyone possibly defend the actions of this guy? Do people hear the word ‘slide’ and immediately think of a playground? I don’t get it. He could have killed someone! What more needs to be said? Is it political-correctness run amok? What is it exactly? Why is this even a discussion? Grow up.

  • Posted by Basel on August 12, 2010 at 8:54 pm

    I fly TC on Jetblue (SFO-JFK) all the time and I’ve always held the impression that JB passengers are a bit more dignified and sophisticated than on the legacy airlines. Same with the FA’s as I’ve always had a positive experience with each and every JB-FA.

    It was a dramatic exit, however, I’d like to know what JB did for those at JFK about to board that plane to its next destination. There is tremendous opportunity for JB to turn this into a positive outcome for the airline.

  • Posted by Josh on August 12, 2010 at 8:57 pm

    Slater brought some well-needed levity back to air travel. In an era where the airline CFOs and the TSA have sucked the fun out flying, Steve’s story leaves me both amused and rallying to support him. Airlines must remember that their passengers — and employees — are humans with real emotions which can’t always be checked at the gate. JB, rehire Steve, and bring some freshly needed humanity back into the airline industry! (I’ll even pay for the beers he swiped!)

  • Posted by Will on August 12, 2010 at 9:08 pm


    Levity? You’ve got to be kidding me. I repeat, this is not a playground slide we are talking about – it deploys with great force. It could have killed or seriously injured people in the ground crew working below. He’s just damn lucky it didn’t. If your wife or brother were hit by that slide and knocked to the ground and hit their head and suffered lifetime paralysis I doubt you would think there was much levity in that.

  • Posted by Caitlin on August 12, 2010 at 9:19 pm

    $100 vouchers for passengers on the now infamous flight? Why that’s crazy! I would have paid an extra $100 to be on such a flight! Now that is what I call in-flight entertainment!

  • Posted by Will on August 12, 2010 at 9:31 pm

    Here’s the best advice for Mr. Slater. Stop running around with the smirk on your face and believing that you are some kind of hero. Wake up call here, you’re not. You’re just damn luck somebody didn’t get hurt or killed as a result of your reckless actions. Facebook is not reality here. Repsect the seriousness of the charges against you and understand that the law is not going to see you the same way as your Facebook followers do. Apologize for your actions to jetBlue, the ground crew and the airport. If you do that, you will end up with the best deal you are going to get.

  • Posted by Scotty S on August 12, 2010 at 9:43 pm

    I’ve never flown Jet Blue, but by the sounds of so many happy customers, when I next have an internal flight in the US, I should fly with them.

    I travel extensively for my job, and have extensive sympathy for the flight attendants who often have to put up with the most ignorant and self important idiots who think they have a God-given right to be the first on/off the plane, cram their luggage into all the overhead bins.

    Steve had a bad day. Nobody got hurt (apart from his head?) and a self righteous passenger was put in their place. Good for him – we’re all jealous we can’t make an exit like that!

  • Posted by Dave Wolfe on August 12, 2010 at 10:09 pm

    I’m not sure what to advise the Blue Crew to do but there is a fantastic opportunity here. You have to figure it out for yourselves. Your airline has had a few small PR disasters so take this time to have some fun and leave a very positive impression. I’m a customer and a big fan of the Blue.

  • Posted by Mike on August 12, 2010 at 10:37 pm

    This guy is Bad news! I actually was on a flight he was working a few months ago..he was smug, arrogant and totally anti customer. He needs to serve the same amount of time that any passenger would who open the emergency exit.
    I can’t believe people are actually praising this guy..if it was one of us, we would be in jail now!
    Also, what about the kids on his flight who had to listen to his hateful, profanity laced rant!
    If Jet Blue hires him back..I will never fly them again!

  • Posted by Katie on August 12, 2010 at 10:47 pm

    The reason Mr. Slater speaks to so many of us in these current economic times, is because we have all considered grabbing a couple of beers, telling off everyone, and sliding down the chute, at least ONCE in the last couple of years. Mr. Slater speaks to all the “fortunates” who still have their jobs, but are overworked, underappreciated, and just plain burnt out.

    I agree that it would be a bad PR move to fire him, especially when your customer base sees him as “the working man’s hero.” Isn’t that your target consumer base? I gotta think Southwest would love to have him. Maybe back in the role of flight attendant is not the right fit, but this is a person that has given you 20 years of service, and that he deserves another chance.

  • Posted by Jo Jo Bean on August 12, 2010 at 10:56 pm

    This is nuts. First the barefoot bandit fan clubs, now this. Had a passenger even opened the exit door he/she’d be looking at some serious jail time and would be labeled crazy (rightfully so). This is a funny thing to laugh about, but not to condone and congratulate. And if jetBlue hires him back pending trial, it’ll be the last time I get on one of their flights.

  • Posted by rich on August 13, 2010 at 1:18 am

    Mr. Slater should continue to work for JetBlue. People forget he’s only human. JetBlue
    Could capitalize on his notoriety by like others have suggested making a video
    On how to properly treat cabin crew plus the etiquette of carry on luggage. JetBlue
    Please do the right thing and keep Mr. Slater.

  • Posted by Claus on August 13, 2010 at 1:39 am

    I give you guys a lot of credit for even discussing this and letting others discuss it. I might need to check into JetBlue for my next flight…

  • Posted by Steve Batlin on August 13, 2010 at 2:06 am

    If Mr. Slater is aquitted, he will surely be asked to come back to work. However,
    while on administrative leave Mr Slater will have time to spend with his Mother.
    This may be the best anger management therapy for Mr. Slater.

  • Posted by Jesse on August 13, 2010 at 2:26 am

    Judging by the latest batch of emails to this website, it’s beginning to look like Jet Blue has its PR staff working overtime…writing emails, that is.

  • Posted by Bob on August 13, 2010 at 2:57 am

    Hiring him back is like rewarding a spoiled child because he cries long enough. Most people have jobs to do and can’t just say screw it thanks guys see ya and if we do there are 10 people behind us pushing us out the door so they can take our job. Let Southwest have him they are a joke over there all they do is play and joke. I prefer jetblue because I prefer professionalism when I fly not some pilot doing stand up comedy or a flight attendant juggling pins. What ever happened to the customer is always right? If you don’t like your job try and find something else in todays economy try otherwise suck it up.

  • Posted by Steve J. on August 13, 2010 at 4:18 am

    We are all human, and have some bad days worse than others. Anytime i have flown another carrier, i have regretted it. I have flown jet blue about 20 times in the last 3 years, and am always startled at the stark difference in service, flight comfort, and general professionalism. Thats how i know that jet blue blue will help this guy. They always do the right thing for the passengers, who come and go with the flight. The flight attendants stay, they are there always. This makes THEM them backbone. They then deserve at least to be treated as an asset worthy of support, in good times and bad.You guys at jet blue, you just need to figure out the how, the if should be obvious.

  • Posted by Louis on August 13, 2010 at 5:39 am

    I’ve heard a lot of people say suck it up, it’s your job if you don’t like it then great. I am twenty something and I haven’t been on the planet as long as others but we have to acknowledge that people today are just plan ridiculous. They have no respect for others, their demands are out of control.

    Where is the passenger that couldn’t simply following directions? Sit the f(**k down until you are supposed to get up. Everyone else did it on the plane. Where is this chick? I’d love to get an interview with her… “I’m the customer and I’m always right. I can’t follow directions and I am such a horrible person that I think that I have the right to get up before everyone else on the plane and so that I can get my bag… I don’t have to follow FAA regulations or listen to the flight crew…”

    This has nothing to do with the economy, I’ve seen these people. I know you have to… I have dealt with them.. I have soo much patience but there are just days when you want to jump out of a plane with a few brews.

    Thank you Mr. Slater. JetBlue.. make an inflight video that not explains the super awesome stuff on your plane and the exits .. but how to be a good person.. how to stay please and thank you and how to wait until it’s your turn and how to share.. you the stuff we learned back in preschool.

  • Posted by lauren on August 13, 2010 at 5:47 am

    I LOVE JetBlue. and something silly like this won’t change that.

  • Posted by Angry on August 13, 2010 at 6:21 am

    I think he should have his own flight schedule i want to fly with him. What I hate more than rude staff is rude customers. The woman who hit him should be ban from all flights. I would hate to fly with her or anyone like her.

    I follow the rules they are simple and easy for everyone to follow.

    ban bad passengers… you are doing everyone a favor.

  • Posted by Charles Walton on August 13, 2010 at 8:08 am

    I like Jet Blue and I also like your employee Steven. As it turns out he has brought you publicity in a good way that would have cost your company lot’s of money if you would have had to purchase it. This incident has put your company in the Spotlight and everyone around the world has Jet Blue and Steven on there minds lately. He may have not made the best decision at that given moment he was hit over the head and cussed at on the airplane. But this is an employee that has been with you for 28 years now and his pictures show that he is proud of the company he has worked with for so long!

    If he would have used minor physical force that would have been considered simply self defense on his behalf. He has a cut on his head as evidence to show he was physically injured by the accused passenger on your airplane. But like a man he walked away only to state why he was doing so over the intercome without getting involved in a physical confrontation with the passenger(s). Maybe he did not exit the plain by the door but getting off the plane quickly may have prevented the arguments between the passengers from escalating to another level.

    As you know he is dealing with having to care for his mother whom has cancer. After 28 years of service with your company that reason alone should bring mercy and forgiveness to your hearts in regards to Steven’s recent un typical actions. In his myspace picture folder he is holding a picture of a newspaper in his hands. He was here in my city during hurricane Gustave helping people to get out of our town safely.

    I think you should stand by your proud employee with both a continued employment opportunity and also as a character witness when he goes to court. He stood by your for 28 years and wants to come back. I don’t think he ever really wanted to leave you. We all have limits and he reached his one day after 28 years of dealing with many various situations and many passenger problems. I hope your will do the right thing and bring him back aboard. That would show great understanding, appreciation and compassion on your part for a man that has given you 28 years of his life and his pictures show he loves Jet Blue. If you do let me know and I will be glad to post your plans to my 1.5 Million followers on Myspace. Thanks, Charles Spotlight

  • Posted by Will on August 13, 2010 at 8:28 am

    I continue to be amazed at the idiocy of most of the commenters on here. Hire him back??? What??? If someone suffered from road rage and drove a car through a crowded street market but somehow was lucky enough to not hit anyone would you reward him by giving him the keys to the car again?

  • Posted by Will on August 13, 2010 at 9:27 am

    Oh yes, I see in the papers this morning that he has announced he wants to return to work – while 72 hours ago he was exclaiming that he has ‘had it’ and deploying an emergency slide (putting the lives of the ground crew at risk) and jumping out of the aircraft. Oh yes, he is stable. I’d hire him right back, jetBlue. Maybe give him a raise? It would be a good PR move, for sure. My guess he is trying to turn this into the ‘big bad airline’ won’t take me back when I’ve offered to go back to the job he is now claiming ‘I love so much’. Oh yes, more evidence of how stable he is. I agree with the sentiments of a few of the posters – if you hire him back I will never fly jetBlue again.

  • Posted by Big Blue on August 13, 2010 at 10:03 am

    Having worked for SWA, all i can say is Steven is a Hero. There are some out there who wish to treat those who provide services to them like pack mules. No matter what kind of day you are having, you still do your best to greet with a smile, and perform your duties to the best of your abilities. It is high time an example is shown that people who are here to help you might be in the middle of absolute tragedy, and having the worst day, and still they treat you with exceptional service. God Bless Steven, and my prayers are with him, his mother, and family, as he tackles issues far larger than an unruly woman’s luggage problems.

  • Posted by Skip on August 13, 2010 at 12:43 pm

    I don’t think this impacts at all on Jet Blue’s reputation as a good carrier. This is just ‘one of those things’.

    And I really don’t think the attendant should be punished considering the amount of stress they routinely endure. I especially like that Jet Blue has had a reasonable, no-drama realistic view of the event- and can appreciate the humor themselves.

    Best of luck in the future- and you might consider some stress relievers for your folks in the air.


  • Posted by Paul on August 13, 2010 at 1:31 pm

    Well handled, JetBlue, this is quite an emotive and polarised issue so the approach and manner with which you are dealing with this is admirable. Keep up the good work.

  • Posted by Schroeder on August 13, 2010 at 3:19 pm

    When good and long trusted dependable employees make the news because they suddenly snap and go beserk on the job, it makes everyone pause.
    Too many unguarded and innocent victim bystanders around the country, also on the job, or as in an airport, in transit, have fallen prey to such unpredictable and sometimes violent outbursts which have proved deadly especially when that employee has had a loaded weapon.
    Pressures no outsider can imagine stress people in factory like situations undergoing high pressure..
    It’s happened that people have snapped with guns that killed people frequently on school campuses and involving postal employees,
    Now, airline workers?
    So everyone pauses and looks within and wonders what it would take to make themselves snap.
    Airport security has sanitized that weapon scenario one reflects, but one pauses to consider the high pressure put upon employees when news like this is reported.

  • Posted by Lulubelle on August 13, 2010 at 3:48 pm

    Oh, sure..this whole incident struck a chord deep down where all of our “I’m mad as hell – take this job and shove it” centers are, but Slater is no hero. He’s just another human who is overly-stressed, burned out and needs another line of work. I don’t know about the rest of you, but I wouldn’t want someone that unstable responsible for my safety on a flight. JetBlue, if you do keep him on, put him behind a desk. I hope he gets the rest and help he needs, and I hope he helps to pay for disabling that plane for its flight back to Pittsburgh. If the facts show that the female passenger did refuse to obey an order from crew on an active flight, then she should also pay the appropriate penalty. Personal responsibility, folks. Another one of the great endangered species.

  • Posted by srbenj on August 13, 2010 at 4:18 pm

    Gotta love ya JetBlue, for the way you’re handling this “Hey, have we been Punked?” situation. Kudos for the cool head and warm heart (and even your “appropriate” sense of humor about your own company…)!

  • Posted by Reason on August 13, 2010 at 4:31 pm

    Look. I don’t know any more than anyone else here exactly what happened onthat plane, but here’s what I think:

    This guy is not a hero to me, he’s an idiot who threw his job away. That’s his right. Then again if recent american pop-culture is taken into account, specifically the TV show + movies titled ‘Jack A**’, it’s your right to make any ‘jack a**’ your hero, so go ahead but realize that your choice of heros says something about you.

    As for the allegations against the customer on the flight — if I understand it correctly, the person who could have made sure the customer was held accountable for their actions by following proper procedure to handle and report the incident CAN’T DO THAT NOW. He discredited himself by his actions and he abandoned his duty. I am certain JetBlue would have backed him up had he done his job – I’ve seen many JB flights being met by police to deal with problems encountered by inflight crews. They have policy and procedure to make sure the crew is supported in their very difficult and occasionally dangerous job.

    Hats off and and standing ‘O’ to every other inflight crewmember on ANY airline that day-after-day puts up with this kind of nonsense and deals with it appropriately and professionally. I am a frequent flyer and I’ve seen inflight crews having bad days and still managing to do their jobs without popping a slide.

    I hope this guy is quickly forgotten.

  • Posted by Mark on August 13, 2010 at 5:20 pm

    Sorry, but Slater is no hero. What happened to being a professional? There’s not a flight attendant out there who hasn’t had to deal with a similar situation on a regular basis. He should be prosecuted as well as terminated from jetBlue. In fact, I’d make him pay the 25-30K it costs to repack the slide. He’s not safe in the work environment and should be held accountable for his actions.

  • Posted by Will on August 13, 2010 at 5:22 pm

    There is nothing that happened in that cabin that matters to this case except his decision to deploy that emergency slide that could have killed someone on the ground. Get the smirk off of your face, Steven, stop appearing on television thanking people for all the love and deliver a sincere apology to jetBlue, the ground crew and the airport for your actions. The more the public support erodes, which it appears is happening as the truth comes out, the less likely a prosecutor will ‘make a deal’ and the more likely this will be taken to a jury trial.

  • Posted by Gail Poveromo on August 13, 2010 at 7:20 pm

    Thank you Jet Blue for NOT letting Steven go… The cut on his forehead should be reason enough for you to know that your employee was HURT on the job. Taking abuse from customers seems to have started WAY BACK WHEN, “The customer is ALWAYS RIGHT’ not in this case. We ONLY buy tickets for JETBLUE Airlines and Steven was on many of our flights. He was always a pleasant person, helpful to our Grandchildren and very professional at all times. It is wonderful when you can recognize the JetBlue Team. We love you guys.
    Remember this: The LUGGAGE new laws came into effect and Steven was professional about WHO is obeying the Laws about size, weight, and storage of the CARRY ON..
    He should be REWARDED for those 26 years as an Attendant in the skies. As we became aware of the illness of his Mother, and his concerns about being with her, we only need to remember when a family member was ever ill, how we ourselves became affected.
    So Steven had a REAL BAD DAY on the 11th of August, which he needs to apologize for. I agree about the dangers of opening the Chute and taking the Beer, but when you think that you really blew something so bad that you need to quit your job over it, I guess, that one would think about “Going Out in Style.” or making it SO OBVIOUS that it brings attention to the sometimes horrendous conditions that occur on the job.
    Please don’t let him go to Jail over this, it is NOT warrented at this time. Emotionally stressed, a bump on the head, that was bleeding, could have caused a mild concussion also, didn’t anyone ever think of that and how one can become in SHOCK?
    Thanks for listening, from a faithful JetBlue Customer. Gail Wellington, FLorida

  • Posted by Sarah on August 13, 2010 at 7:24 pm

    As a physician in the ER, people are rude and entitled to me at work all the time. Yet, if I grabbed a few pills, yelled at a patient, yanked out his IV and ran out of the department, I would lose my medical license, and rightly so. Although I do understand the motivation, and laughed at this story, I’m not sure if I would feel safe in an airplane under Mr Slater’s attendance. Deploying the emergency slide shows very poor judgement and lack of care about other people’s safety.

  • Posted by Applesconspiracy on August 13, 2010 at 7:53 pm

    As a business owner myself there have been many times in my career I have had to “fire the customer.” Sometimes the cost of the customer outweighed their benefit.

    That is what I would suggest for this situation. From all accounts she provoked the “incident” in a manner which borders on criminal assault.

    There is more value to the business in keeping a dedicated employee than an ignorant, unruly customer. The customer is NOT always right.

  • Posted by Abdullah on August 13, 2010 at 7:53 pm

    Actually, it was the passenger’s fault for disrespecting people that mess their whole biological clocks up with low pay to help people like them.

    That’s my point of view, and anyways, at the beginning, the passenger was kindly told to sit down, and she just smashed him in the head with a bag!


  • Posted by Ellen S on August 13, 2010 at 7:54 pm

    As a retired airline reservation agent and sales agent (3 years with TWA, 35 with AF) the desire to try to “teach” idiotic passengers and travel agents right from wrong was so tempting. I understand the frustration. I’m sure you’re thinking before you act…Something else to think about: “What Would Southwest do”?

  • Posted by gina on August 13, 2010 at 8:00 pm

    This man is not a hero and should not be treated as such. He was unprofessional in his actions and endagered people on and off the plane with his actions. Jetblue needs to fire him and he should be punished for his actions. I would not ever want to be on a flight with him acting as crew, what would be the next thing he would do when someone got him upset. He threw away his career and he should not be on tv begging for it back. He proved that he is very unprofessional and I would not want to be on a plane with him in a true emergency situation. Jetblue has lost customers over his behavior and no other airline should hire him. If he was truly hurt during this episode then he should have consulted someone else on the crew to handle the passenger. Which he did not, so it was a simple bump on the head that he is trying to turn him into some hero. He is an adult, he chose his own actions and now whatever the outcome he should have to suffer them like an adult. He can’t plead on tv and act like he was a victim of a bad day at work. His job is on a plane and in the air, he can’t loose control like that and expect passengers to remain calm. Maybe he should start looking for a new career where he has very little people interaction.

  • Posted by Jim Belfiore on August 13, 2010 at 8:15 pm

    It’s a tough spot for all concerned to be certain. Still, I feel confident to fly with you next week on your Boston – Denver route.

    Oh, and if you decide to update your flight-safety cards to include with the evacuation slide illustration, a hand holding a six-pack of beer with a red circle and diagonal line obscuring it, you’d probably have an instant best seller on eBay.

  • Posted by Brian Mortensen on August 13, 2010 at 9:06 pm

    That this story has gained any traction at all is beyond me, never mind the misplaced heroism applied to him. No matter what the customer did or didn’t do, you don’t demand an apology and get on the PA system to berate a paying customer. If he’s too sensitive to deal with a customer with courtesy and professionalism, perhaps he should no longer be a flight attendant, or serve customers in any capacity. People have said this is about the movie “Falling Down,” and that the guy is justified because “customers can be such jerks!” What’s really simple here is that you can’t control others’ behavior, but you can sure as hell control your own. The flight attendant lost it. Maybe he doesn’t deserve to go to jail, but he doesn’t deserve to work the FRIENDLY skies.

  • Posted by Teresa B. on August 13, 2010 at 9:58 pm

    While I dont think he should have opened the door and deployed the slide, I do get why he did. I work in customer service and there are time I really want to smack some one! Jet Blue could take this sitatuion and turn it to a positve opportunity in the form of Public Information commericals. Make them cute and funny about how important it is to always follow what your flight crew tell you do. I think it would get more people to actaully pay attention during the safety breifings.

  • Posted by Will on August 13, 2010 at 11:31 pm

    Is this guy for real? 3 days ago he has a meltdown claiming he has “had it” and deploys an emergency slide to exit the plane that could have killed someone on the ground and now he wants his job back? Well, on second thought, it all fits.

  • Posted by Mauricio Saenz on August 14, 2010 at 12:32 am

    This guy is a hero, I’m a very frequent flier for work reasons, and I see all the time that passengers have no respect for crew members or the Federal Aviation Administration’s Rules and Regulations.
    Nothing has been said about the woman who instigated this whole incident. The poor guy faces prison and fines, when it should really be this unruly passenger who should be fined and imprisoned for having a total disregard for the safety of others. I love Jet Blue, and would love to see Mr. Slater as my flight attendant next time I fly, I would then know Jet Blue cares to have as crew members people who want to enforce the rules that protect us all.

  • Posted by yvonne on August 14, 2010 at 12:45 am

    the questions that haven’t been addressed….:
    l. Isn’t stealing a termination offense
    2.doesn’t minimum crew have to be on the airplane per the FAA
    3. someone could have been killed with the chute.. i was on an airplane when a chute was deployed at the gate and the jetbridge was knocked off and an agent was almost killed..
    4. if plane was going back out.. as most do nowdays..a minimum of serveral hrs needed to repack or replace slide…

    all in all a big mess… some may want to quit that way but there are other people that could have been severly injured in this fray and mainly… he should be fired for STEALING…… in my F/A class many many years off.. a F/A took a split of champagne to celebrate her 1 yr with the company and she was bag checked and fired on the spot… we live in a forgiving world now but surely someone has thought of all the damage he could have done.. if there was a fire on board as the passengers were deplaning.. there wouldn’t have been enough crew to get everyone off. I am just saying…

    Let the authorities take the course they must and don’t make this guy a hero.

    sad in Dallas

    regardless if he wants his job back.. i would think that there are Felony charges.

  • Posted by June carey on August 14, 2010 at 4:22 am

    I have never flown Jetblue, but I fly all over the world a lot. Once and a while I have seen flight attendents with a bad mood, but passengers can be so rude. I am sure it is often a thankless job. If I was hit on the head and given a gash by a passneger, I might have done the same thing he did. Maybe it gave him a concusion, who is to judge?
    Please don’t fire him if this is his first real offense. He was having a bad luggage day! If people weren’t trying so hard to bring carry-ons the size of Fiats onboard, it might not have happened! I am angered by those so ready to judge him. He did not endanger anyone!

  • Posted by John on August 14, 2010 at 7:08 am

    The person who assaulted the flight attendant should be brought to justice!!!

  • Posted by Marlette on August 14, 2010 at 8:10 am

    Where is the woman that assaulted him? She should have been the one arrested for her dangerous behavior on the plane. What he did was potentially dangerous to ground crew, but fortunately no one was hurt. Its a very stressful job. Ive travelled frequently and it never ceases to amaze me how the crew actually dont have more meltdowns with these passengers!

  • Posted by Jaime on August 14, 2010 at 9:38 am

    The customer isn’t always right.

    Enjoy the publicity and be the hero, JetBlue. They guy shouldn’t be fired and you all know it.

    He serves as an example to people who behave badly and forget their manners. Passengers on planes are often rude, in general, and I don’t care what psychological crap is involved with being in a pressurized air tube for hours on end. It’s still not a valid excuse to lose yourself and lash out. I hate flying – and it’s because of the other passengers – not at all because of the flight attendants. It’s wonderful to see someone take a stand about this. It could spark the beginning of some change, and I’d sure be appreciative of that.

    So everyone reading? If you fly? Think of Steve Slater (and the rest of us on the plane) and don’t be a wretched jerk. Thanks.

  • Posted by Jaime on August 14, 2010 at 9:41 am

    And, if this guy loses his job and faces any severe criminal penalties, and the passenger walks?

    I know I wouldn’t fly with you again. On principle.

  • Posted by Mark on August 14, 2010 at 4:29 pm

    What Slater did, although ballsy, was not right. However, what a story! Whether you agree or not with what he did, the publicity Jet Blue is getting from this is phenominal. I think Jet Blue played their cards right by not firing him. They will wait for the court outcome. If his attorney makes a good case and the charges are dropped, they will definitely re-instate him. That bitch who sparked the all the drama should be banned forever from flying.

  • Posted by Joo on August 14, 2010 at 4:31 pm

    Julius said

    Fire this guy. A person his age should have composed himself.

    We Americans are turning into clown cartoons: everything has to be FUNNY, absurd, that frantic jackass humor. He is not a hero, he is an overgrown brat, and probably unnerved as many people as he inspired. But we are giving him too much publicity.
    Fire this guy. We can’t be smirky and light hearted all the time.

  • Posted by Melvin on August 14, 2010 at 4:49 pm

    we like you jetblue! and we like the points as well.

  • Posted by Luis on August 14, 2010 at 5:41 pm

    As a customer who for the past ten years only flies jetblue, I have always found them to be a proffesional outfit. They created a reputation on their customer service and I really do like them. However as the years have gone by I have noticed a drop in that service. On one of my last flights I saw a male flight attendant who was constantly rude and condecending to a few passengers. He was so rude to a passenger that it caused the passenger to actually confront him about it and an exchange of words occured. In my opinion totally the flight attendants fault. This flight attendant them complaint to the capt. that he was being threatend by the passenger. As a 24 years employee at NYC airports I know that these are situations that passengers never win, because of the current flying climate. Jetblue has great people working for them, but as time goes by they need to remind them that they have grown to be the great airline that they are becuase of their great service. As some employees have become comfortable in their jobs, their customer service has declined. Hopefully Jetblue will see this incident as an opportunity to remind its employees that thier success as an airline is based on good service. I remember the many airlines that have gone under in the past 24 years, due to lack of service.

  • Posted by Michael Kaye on August 14, 2010 at 6:03 pm

    Without prejudging what actually happened on that aircraft I think it would be helpful for Jet Blue to post it’s guidelines for flight attendants on how to handle abusive passengers. Assuming that the passenger did act as reported, cursing him out and hitting him in the head with a carry-on she was removing from the over-head bin, what does Jet Blue expect their flight attendants to do in such a situation? Grin and bear it? Sue the passenger for damages? Jet Blue, this is a serious question that does not effect this specific case. You really should take the trouble to post an answer.

  • Posted by sonia on August 14, 2010 at 6:47 pm

    so if a doctor had a bad day and threw a fit, smashed out the emergency room equipment and left for the day, should he get his job back? or what about a pilot? would you feel comfortable flying on a plane with Steve Slater as your flight attendant – not knowing if he was going to ballistic 40000 feet in the air?

  • Posted by Heather on August 14, 2010 at 9:34 pm

    His nor the passengers action reflect on JetBlue, however your response thus far has been underwhelming. I appreciate the attempt at humor with this post; however a larger issue is going on here.

    Passengers regularly abuse flight attendants. Are you going to back up your crew or are you going to punish them?

    It is great that you are giving the passengers the voucher for their “suffering”, but this will include the very passenger that was horribly rude and provoked the action in the first place!

    Maybe she should be sent the bill for the vouchers. She should be shamed into apologizing to the crew and passengers.

    At the very least she should not have the satisfaction of causing the flight attendant to lose his job.

  • Posted by JetBlue on August 14, 2010 at 11:47 pm

    Hi Michael,

    Thanks for your comment! We actually do have extensive training for our Inflight Crewmembers, but unfortunately the details of that training are confidential for security purposes and cannot be freely shared.

  • Posted by Valerie Bosselman on August 15, 2010 at 1:51 am

    Please back up your employee. After all these years, doesn’t Mr. Slater deserve your mercy and consideration?

  • Posted by Dennis Moore on August 15, 2010 at 4:58 am

    He represents every person that has to deal with disrespect while at work. A person can come in not follow the rules and we are suppose to smile and walk away. Customers sometimes have a total disregard for the worker. His frustration that he felt I feel. Your employee needs your support. Have some way to deal with unruly passengers. If people start acting up on a plane even if it is one time throw them off.

  • Posted by Capt ray on August 15, 2010 at 3:12 pm

    As a 30 year career Airline Pilot, I am dismayed that JB has taken no steps to prosecute the passenger who was verbally abusive, and physically assaulted Steve Slater. Ironically, Steve was willing to work the flight, out of PIT (without seeking medical care) after the same passenger slammed an overhead door, on his head
    My Airline takes physical and verbal abuse of our employees seriously, requiring law enforcement to remove them from an aircraft, and there is extensive followup, to identify, and black list, even prosecute passengers who act in this way.
    Jet Blue on the other hand appears unwilling to prosecute this abusive passenger, even being uncooperative with the investigation by the Port Authority (as reported in the WSJ 08/12/10).
    It is a shame the Captain didn’t have this passenger removed before the flight left PIT. Steve Slater would still be a valuable employee for JB.

    ray, 320 captain

  • Posted by JC Cox on August 16, 2010 at 12:09 am

    PUBLIC SERVICE ANNOUNCEMENT: Its high time that all kind and good customers everywhere stop being silent when we see other customers or anyone behaving like monsters. We need to start sticking up for others!!! I did last week and it felt AWESOME. I told a lady off at Dunkin Donuts who was bossing around the poor crew behind the counter. I told her firmly “HEY. Take it easy! Why can’t you just be nice? These people are working as fast as they can.” She looked at me at told me to miiiind my own bizzzzness” But I felt SO GREAT that I stood up for someone who might otherwise lose their job if they stood up for themselves. I especially would LOVE to start seeing the general public NOT accept outrageous behavior from obnoxious children due to the negligence of parents. OMG. We all accept bad behavior because we don’t collectively speak out against it. We hold our stupid mouths shut and then complain behind people’s backs – but that does NOTHING.
    EVERYBODY SPEAK OUT!!!!!!!!!! Amen.

  • Posted by JC Cox on August 16, 2010 at 12:16 am

    Oh. And one more thing. Working in the public service sector for nearly 20 years,
    I have NEVER had any training on dealing with the stress of the job or how to appropriately handle A**H**E customers so you are in control. (Maybe the airlines is different, I don’t know). Every CEO of retail or customer service jobs would BE VERY WISE to invest in stress management/ difficult customer management for their employees.

  • Posted by HIRE STEVE on August 16, 2010 at 3:14 am

    HIRE STEVE BACK< YEAHH!!!!!!!!!!!!!!!!

  • Posted by Bliss D. on August 16, 2010 at 11:31 am

    I am proud to be a former jetBlue employee.

  • Posted by Doradca finansowy on August 16, 2010 at 11:59 am

    this post is very usefull thx!

  • Posted by Capt ray on August 16, 2010 at 3:15 pm

    As a 30 year career Airline Pilot, I am dismayed that JB has taken no steps to prosecute the passenger who was verbally abusive, and physically assaulted Steve Slater. Ironically, Steve was willing to work the flight, out of KPIT (without seeking medical care) after the same passenger slammed an overhead door on his head, opening a large gash on Steve’s forehead.
    My Airline takes physical and verbal abuse of our employees seriously, requiring law enforcement to remove them from an aircraft, and there is extensive followup, to identify, and black list, even prosecute passengers who act in this way.
    Jet Blue on the other hand appears unwilling to prosecute this abusive passenger, even being uncooperative with the investigation by the Port Authority (as reported in the WSJ 08/12/10).
    It is a shame the Captain didn’t have this abusive passenger removed before the flight left KPIT.
    Steve Slater would still be a valuable employee for JB.

    320 Captain, with another Airline
    (this is an edit of my post above)

  • Posted by Michael Peachey on August 16, 2010 at 5:47 pm

    As a reluctant and occasional cross-country flier on Jet Blue, and a 100k international flier on United, I’ve seen a lot of miles.

    For anyone from B6 who is reading this, here are my thoughts:
    * Among the regular well-behaved passengers on their planes, B6 also attracts a certain class of traveler. It doesn’t surprise me at all that this passenger behaved so badly. I once saw a passenger light up a cigarette and tell the attendant to “f*ck off” when asked to put it out. The attendant backed down, and the rest of us had to endure the smoker. Nothing was done. Perhaps if the airline enforced passenger rules, then passengers would behave better – making he flight safer and more enjoyable for everyone, passengers and crew alike. I personally think the passenger should be prosecuted for the assault.
    * Clearly the attendant broke rules. There are, and should be, some consequences for that. But the existing circumstances demand that the airline do everything in it’s power to minimize the censure against the employee. Even if for the selfish reason of demonstrating the the rest of the employees that while reckless behavior is not to be encouraged, that the airline does have their backs.


  • Posted by Michael Kaye on August 17, 2010 at 12:00 am

    Jet Blue, I asked you what you expect your flight attendants to do in the face of abuse. You answered that you cannot give the “details” of your flight attendant training “for security purposes.”

    I’m sorry, but that is just the kind of nonsensical typical corporate cop-out that has inspired so many people to make a hero out of your employee who cursed out your customer on your public address system and activated your emergency slide, which according to the police gravely endangered people on the ground. If you treat your employees in the same kind of mealy-mouthed way you answered me no wonder they get frustrated.

    As someone who has run a service oriented company for over 30 years, I could never excuse what Mr. Slater did, but has his employer you should understand that if you do not talk straight to your employees and your customers you share responsibility for these kinds of incidents. Making it clear that there is decency line that when crossed by customers will result in appropriate consequences, makes it a lot less likely that your employees will reach the point of having to take matters into their own hands.

    Many years ago I realized that it is very helpful to divide difficult guests into two general categories, “needy” and “nasty.” As professionals it is our job to effectively help needy guests no matter how difficult and unreasonable. Nobody should have to put up with nastiness. Admittedly the distinction is sometimes hard to determine. In unclear cases give the benefit of the doubt to the customer. But when a guest is clearly abusive, it makes no sense to reward abusive behavior with impunity.

    The way we express it to our people is: Bend over backwards for guests—-but do not bend over forwards. Perhaps not a very elegant way to put it, but our people remember it. And knowing that they will be supported if guests cross the line inspires them to go to extraordinary lengths to make our guests happy.

    So Jet Blue, I am asking again. How much do your flight attendants have to put up with?

  • Posted by Allison @ JetBlue on August 17, 2010 at 2:00 am

    Hi Michael,

    We seek to prosecute anyone who harms or threatens to harm any of our Crewmembers. That is not something we take lightly.

  • Posted by Michael Kaye on August 17, 2010 at 6:40 pm

    Jet Blue, that’s a good start. I suggest that you take it one small but important step further. Publically announce that you will refuse future service to passengers who gratuitously abuse your employees. Whatever tiny percentage of passengers you lose will be replaced many times over by passengers who appreciate the policy and your crew will handle these situations much more capably, consoled by the knowledge that they will not have to deal with the offending passenger again.
    One the plus side I am impressed and appreciative that you care not enough to respond to my comments and look forward to your response.

  • Posted by JetBlue on August 17, 2010 at 6:44 pm

    Hi Michael,

    There absolutely are cases in which we will refuse service to Customers that pose a risk to our Crewmember (and Customer) safety. These decisions are not made lightly and are determined on a case-by-case basis. Thanks for reading!

  • Posted by Daniel Cee on August 19, 2010 at 10:11 pm

    Great response to the flight attendant! It shows you guys recognize we aren’t our daddy’s generation of consumers, it shows you are in touch. And you probably have just convinced me to fly you guys next time.

  • Posted by Les on August 20, 2010 at 7:24 pm

    This steward is a complete d*ck and I woudn’t worry too much about your reputation which does remain intact as you are not responsible as a business for who you employ.

    As for a laugh, we’re laughing at this joker… I mean, loser :)

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  • Posted by Bill C on September 6, 2010 at 7:55 am

    still wondering why Jet Blue did not have the passenger arrested & charged with assault & battery..he/she must be someone very “important” for this to have been completely a former airline employee, I can truly say that the customer/passenger is NOT always right..had always heard good things about Jet Blue, but after this incident & the way it was handled, am not so sure I want to fly on this airline, if passengers are allowed to break federal law with no consequences

  • Posted by Will on September 21, 2010 at 2:15 pm

    This guy being praised as a hero is symtomatic.

  • Posted by Backlinks on December 3, 2010 at 6:20 pm

    I love the expression. Everyone needs to express there own opinion and feel free to hear others. Keep it up :)

  • Posted by Judith Platte on December 30, 2010 at 4:11 pm

    I’m having a hard time viewing this information from my iPhone. Maybe you could upgrade the site and make it more accessible from my phone. Thatd be real cool!

  • Posted by Nicolas Giczewski on January 7, 2011 at 9:49 am

    How can I get your images to show on my Blackberry?

  • Posted by Lydia on February 2, 2011 at 6:59 am

    Why are people applauding Steven Slater? What he did was beyond foolish and stupid. He very possibly could have injured or killed someone on the ground when he pulled that stunt with the chute. He also was an embarassment to alot of his fellow flight attendants. I am not condoning the actions of that passenger who fought with him but Steven Slater’s first priority as a flight attendant is safety. He sure wasn’t concerned about safety on that flight. Most of the JetBlue flight attendants are really topnotch professionals and are wonderful with the passengers. But Steven Slater acted like an irresponsible buffoon!
    Sorry, but as far as I’m concerned, he’s a jerk and deserved to be fired!!

  • Posted by koçluk on February 28, 2011 at 8:35 am

    His nor the passengers action reflect on JetBlue, however your response thus far has been underwhelming. I appreciate the attempt at humor with this post; however a larger issue is going on here.

    Passengers regularly abuse flight attendants. Are you going to back up your crew or are you going to punish them?

    It is great that you are giving the passengers the voucher for their “suffering”, but this will include the very passenger that was horribly rude and provoked the action in the first place!

    Maybe she should be sent the bill for the vouchers. She should be shamed into apologizing to the crew and passengers.

    At the very least she should not have the satisfaction of causing the flight attendant to lose his job.

  • Posted by izmir-nlp on February 28, 2011 at 8:36 am

    When an employee goes rogue or has a mental breakdown within the workplace how does a company deal with it? As privately as possible I would hope for the sake of the employee. I hope JetBlue can help him get the help he needs to mend and move forward in the positive direction.

  • Posted by Ken Watanabe on March 3, 2011 at 11:52 pm

    JetBlue is a great airline.

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  • Posted by JetBlue on April 19, 2011 at 5:43 pm

    This is a goldmine opportunity. You should definitely re-hire this guy, and have him make a bunch of funny youtube videos about the do’s and dont’s of carryon luggage. Have him try to shove a size 10 carryon into a size 9 overhead, sideways. At the end he could have a little sign off (think Dan Rather’s “Courage!”) and then take the chute out of the plane, like Batman. If you don’t somebody else will, why not get the credit for being fair to someone who is viewed by many as a hero, and at the same time turn some lemon-like bad publicity into some earned advertising lemonade.

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