March 31, 2010

American Airlines Agreement FAQs

What does the partnership with American Airlines mean for our Customers?
JetBlue Customers will enjoy seamless connections to 12 of American’s international destinations in Europe, Asia, and deep South America from Boston and/or New York/JFK. Customers will be able to make bookings on AA.com, by calling American Airlines reservations, or through an online or bricks-and-mortar travel agent. Customers will enjoy one-stop check-in and baggage through-check.

When does the agreement begin?
The agreement will be implemented in the second quarter of this year, when flights will be out for sale.

How many net new destinations and frequencies on JetBlue will AA customers in New York gain? American customers will get access to 18 new domestic markets and 55 nonstop departures from New York (operated by JetBlue) while JetBlue’s customers will be able to take advantage of 12 overseas destinations from JFK and Boston Logan.

Won’t it be inconvenient for travelers making connections to have to traverse between American’s Terminal 8 at JFK and JetBlue’s Terminal 5?
JFK’s AirTrain provides convenient transportation to all customers at JFK making connections between terminals. JetBlue’s customers traveling on Aer Lingus and Lufthansa already make this easy connection. Additionally, customers will have the convenience of one-stop check-in and baggage through-check.

Will customers be able to earn AAdvantage miles on a JetBlue flight and vice versa?
No, we have not announced frequent flier reciprocity today.

Will JetBlue move into AA’s facilities at JFK, LGA, and BOS?

  • JFK: JetBlue’s main hub is located at the newly built state-of-the-art T5 in JFK and the airline plans to remain there.
  • LGA: JetBlue is currently in Concourse A/B; American operates out of Terminal D. We look forward to partnering on facilities to simplify the customer experience.
  • BOS: There are no plans for JetBlue to move terminals at BOS. JetBlue currently operates from the recently renovated Terminal C.

Will these flights be sold as American Airlines flights or JetBlue Flights?
JetBlue flights in the selected markets will be sold on aa.com as JetBlue flights.

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