March 31, 2010

American Airlines Agreement FAQs

What does the partnership with American Airlines mean for our Customers?
JetBlue Customers will enjoy seamless connections to 12 of American’s international destinations in Europe, Asia, and deep South America from Boston and/or New York/JFK. Customers will be able to make bookings on AA.com, by calling American Airlines reservations, or through an online or bricks-and-mortar travel agent. Customers will enjoy one-stop check-in and baggage through-check.

When does the agreement begin?
The agreement will be implemented in the second quarter of this year, when flights will be out for sale.

How many net new destinations and frequencies on JetBlue will AA customers in New York gain? American customers will get access to 18 new domestic markets and 55 nonstop departures from New York (operated by JetBlue) while JetBlue’s customers will be able to take advantage of 12 overseas destinations from JFK and Boston Logan.

Won’t it be inconvenient for travelers making connections to have to traverse between American’s Terminal 8 at JFK and JetBlue’s Terminal 5?
JFK’s AirTrain provides convenient transportation to all customers at JFK making connections between terminals. JetBlue’s customers traveling on Aer Lingus and Lufthansa already make this easy connection. Additionally, customers will have the convenience of one-stop check-in and baggage through-check.

Will customers be able to earn AAdvantage miles on a JetBlue flight and vice versa?
No, we have not announced frequent flier reciprocity today.

Will JetBlue move into AA’s facilities at JFK, LGA, and BOS?

  • JFK: JetBlue’s main hub is located at the newly built state-of-the-art T5 in JFK and the airline plans to remain there.
  • LGA: JetBlue is currently in Concourse A/B; American operates out of Terminal D. We look forward to partnering on facilities to simplify the customer experience.
  • BOS: There are no plans for JetBlue to move terminals at BOS. JetBlue currently operates from the recently renovated Terminal C.

Will these flights be sold as American Airlines flights or JetBlue Flights?
JetBlue flights in the selected markets will be sold on aa.com as JetBlue flights.

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6 Comments on “American Airlines Agreement FAQs”

  • Posted by Ryan on March 31, 2010 at 4:10 pm

    This is a sad day; it’s difficult to watch an airline I love as much as B6 partner with an airline I’ve vowed never to fly again, AA. I’ve never been treated with more contempt than the few times I’ve flown AA, and it’s disappointing to see B6 surrender 12 slot pairs in JFK to that carrier. Oh well, DL out of JFK it is…

  • Posted by Louboutin Shoes on June 13, 2010 at 10:21 am

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  • Posted by JE on July 21, 2010 at 10:21 am

    Too bad Ryan…you do not have too fly AA…fly Jetblue as always..and make sure your connections are on someone else…. I am sure that AA doesn’t want you around either…with your bad attitude…FLY DL….UA….US…ETC…many choices…This is not a merger…and never will be….trust me…it will never happen.

  • Posted by Werner on September 4, 2010 at 5:48 pm

    This is great! I only have one question. I’ve booked a flight from BUF-JFK on B6, and then a flight from JFK-LHR on AA on two seperate tickets.
    a) will my luggage be put in transit all the way to LHR, or will I have to pick it up at JFK and then take it to AA
    b) What if my B6 flight is delayed, and I miss my AA connection at JFK; Will I be transferred onto another flight, or will I have to pay?

  • Posted by JetBlue on September 6, 2010 at 12:27 pm

    These are good questions, Werner, and ones I do not know the answers to, but I will find out and let you know as soon as possible. Thanks for reading!

  • Posted by JetBlue on September 9, 2010 at 3:05 pm

    Hi Werner,

    Here is the response I received re your inquiry:

    Technically if there are two separate tickets involved (BUF – JFK and JFK – LHR) then the bag can only be checked to JFK, picked up at JetBlue, transferred to AA by the customer and rechecked at AA for the LHR segment. JetBlue is only responsible for the BUF – JFK segment; any downline implications due to delayed flights are the responsibility of the customer. If the customer were on a single ticket, BUF – JFK – AA (currently only available through AA) then Interline expectations would apply.

    Hope this helps!

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