February 9, 2010

10th Anniversary stories- How I came to JetBlue

Tomasz Gurzynski, Inflight

I started with JetBlue almost 5 years ago as part of the original Airports crew for the newly opened BlueCity of Burbank. I have tons of memorable moments as well as existing great friendships. I was also on duty in BUR during famous events of flight 292 back in 2005. But one memory that stands out the most was from my Inflight Class Graduation in 2006. We had guest speaker Cindy Laney (current Inflight supervisor in MCO). Before we finally got our wings, Cindy shared her thoughts with us about how important our jobs are, not only for the company but also sometimes in individual people’s lives, and how large an impact we might have just from showing care to others. She told us a beautiful story from her previous airline experience, when she was a flight attendant.

The story was about elderly man traveling with his family on one of her flights. He was disabled and very sick, and Cindy and her crew took care of the man like it was their own family member, giving him extra care and comfort during the flight, going the extra mile to show him that he was special. When the family was leaving the aircraft and they were rolling out the wheelchair, Cindy was told by one of the family members that this was the elderly man’s last flight. It was his final destination.

The family said that they will never forget the special care they received from the crew on that man’s last journey.

We were deeply touched by the story Cindy shared with us. Today, whenever I fly I always remember that the people I care for during the flight could be on the last flight of their lives and it motivates me to give them the best that I can, in the hopes that they will remember flying with me and my crew. Treat people the way you want to be treated, Cindy said.

Cindy, thank you for giving us that special something which makes us being great at what we do every day. If we can motivate every new Inflight class the way Cindy did during our training, we will continue to have the best crew in the industry.

Posted by in Crewmembers, Our history | Permalink | 1 Comment | Share on Facebook | Share on Twitter

One Comment on “10th Anniversary stories- How I came to JetBlue”

  • Posted by Ferike on June 15, 2012 at 4:19 am

    We flew with my daughter when she was about 18 mtonhs. She had her own seat with her car seat strapped into it. During the outbound flight, we let her play on the floor in front of her seat while at cruising altitudes. Yes, it might not have been overly clean, but it kept her happy. We went to the second hand store before the trip and found little toys that were new to her and would not be a big deal if lost during the trip. We made sure she had her favorite blanket and stuff bear. On the return flight, she fell asleep before take off and didn’t wake up until we started descending into our home terminal 3 hours later. We were lucky

Leave a Reply