February 2, 2010

Updated Sabre cutover information

Greetings,

JetBlue is now on Day 4 of our cutover to Sabre, our new reservations system, and while we are satisfied with the conversion so far, we know is only the beginning of a several-week process as we gain experience and expertise with the new system.

In order to best serve our customers, we’d like to make this space available to address current questions:

Hold times on the phones

There are no wait times on 800-JETBLUE to make new bookings. Call us! (800 538-2583)

Customers who need to make changes to their existing reservations (including TrueBlue bookings using points from our old system), we are experiencing long hold times. Sorry about that! If it’s an old award, you will need to book by phone.

We are adding more crewmembers to the TrueBlue desk by the day, and hope to have those hold times down soon. Thank you for your patience.

Some reservations booked under our former system can only be changed via 800-JETBLUE (800-538-2583). We are experiencing long hold times for this specialty desk as well, but we will do everything possible to reduce that hold time.

Tips for printing boarding passes from home or office:

  • Do you have the latest version of Flash? Download from here if you don’t.
  • Try clearing your cache

At the Airport

Kiosks offer easy check in

You can alert our web team to any issues you’re having here. In some cases, the website will run a little slow while we put our new system through the paces.

We appreciate your continued patience and support. As always, tell us how you feel! Comment below or email us via Speak Up. Thank you for choosing JetBlue!

To report a specific web problem, please visit us at jetblue.com.

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