January 27, 2010

Joe Eng and Rick Zeni on cutover expectations

Showcased in the below video, Executive VP Chief Information Officer, Joe Eng, and VP CSS Business Change Management, Rick Zeni, talk about what we can expect during the cutover to our new reservations system this Friday. Joe gives a timeline of what to expect from January 28th – January 30th and Rick talks about the days leading up to Presidents Day and capping flight schedules and loads and increasing Crewmember support during the first days of cutover.

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