January 13, 2010

Did you know…speak up

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Did you know… that we have a prominent link on jetblue.com called “Speak Up.” Most companies would call this their, “Contact Us” link, but the landing page of Speak Up on our site offers much more, including sophisticated search functionality. Most importantly, though, we offer a comprehensive and user-friendly interface where you can not only contact us, but do so in a variety of manners, including to “Get Answers,” “Give Compliments,” or “Share Concerns.” We even include a “Tell us where to jet” link and you can fill out a form with your recommendation on where you’d like us to next jet. Of course, we also have the usual pointers for frequently asked questions and other pertinent information, but how often does a company allow Customers and Crewmembers to speak up about the product they’d like to see and actually listen to the responses?

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98 Comments on “Did you know…speak up”

  • Posted by Joseph & Eileen Stephan on March 9, 2010 at 10:59 pm

    Requesting, as instructed by the flight crew, 15.00 rebate each ( Joseph & Eileen ) for no TV service on flight # 1085 thursday Mar, 4, 2010.

    Thank You

  • Posted by Joseph A. Zampogna on March 12, 2010 at 11:14 am

    We wish to compliment the flight crew on Flight #4 from N.Y. to Buffalo on Sunday Feb. 28.
    Frequently, we are unable to hear the instructions read by one of the crew prior to departure. The gentleman on flight #4 on the date above, used excellent diction and read with proper emphasis the instructions to passangers. As a result, we paid attention and understood what he was saying. I recommend you use him to train other flight crew members in the proper way to make such an important explanation.
    Thank you for forwarding this information to the appropriate office.

    Dr. Joe Zampogna

  • Posted by Dr. Ingeborg Kohn on March 25, 2010 at 3:44 pm

    Whomever this concerns -
    I would like to congratulate JETBlue for a particularly courteous and helpful agent, Ms. Monica McMaken. I was stuck in the Phoenix , Az airport during a particularly trying period ( my flight on another airline had been delayed, and delayed, and delayed…their sercvice agents were harassed, and I happened to chance upon this wonderful, helpful lady.
    From now on I will try to fly JETBlue wheneverand wherever I can – and I do fly a lot!
    Prof. Ingeborg Kohn (ingako@earthlink.net)

  • Posted by LINDA KEENAN on April 15, 2010 at 4:04 pm

    we are flying to aruba,we go there every year and fly jet blue. we got theEXTRA LEG ROOM, LAST YEAR,10.00 THIS YEAR 60.00.WHATS GOING ON JET BLUE, WE;RE SO UPSET ABOUT THIS. PLUS I WENT ON THE SPEAK UP LINE,AND JET BLUS RESPONCE,THE LENGTH OF THE FLIGHT,IT WAS THE SAME FLIGHT LAST YEAR,keenanl@optonline.net

  • Posted by LINDA KEENAN on April 15, 2010 at 4:06 pm

    WE FLY TO ARUBA EVERY YEAR,GOT EXTRA LEG ROOM, LAST YEAR,AN ADDITIONAL 10.00 EACH WAY,PER PERSON,THIS YEAR 60.00 A PERSON EACH WAY, THATS UP WITH THAT JET BLUE.

  • Posted by patricia regentknowles on April 17, 2010 at 1:10 pm

    I cancelled my reservation #. EWXBIH on monday 29th/3 Nassau/NY JFK, due to my husband in hosppital still in coma. I DID NOT FLY that day.
    My husband deceased on April 3rd, so I now booked Nassau/JFK on monday 19th/4, reservation # JZSBBO. Could you give me a credit for my flight NY/Nassau which I cancelled on monday 29th March?
    I would highly appreciate it
    Thank you

  • Posted by alex spiegelglass harriet glass on April 29, 2010 at 10:35 pm

    call me 561-638-4956
    your system stinks

  • Posted by Bernice Schneider on May 17, 2010 at 7:34 pm

    Dear Jet Blue,

    I was waiting at JFK International Airport on May 4, 2010 for over six hours for my Mother and her health aide to arrive on flight 144 from West Palm International Airport. Confirmation number: HPIXMR.
    I was advised by on- board personnel that JetBlue would reimbursement me for the parking fee because of the extreme flight delay.
    Please advise if you would like me to submit the parking receipt by fax or mail. thank you for your help in advance.

    Bernice Schneider– bernice.schneider@rcn.com
    true blue customer

  • Posted by Arlene M.Hoag/Susan Briggs on June 3, 2010 at 3:07 am

    On May 13, 2010, I received an e-mail from JetBlue Getaways offering a 5 night stay at Disney’s Caribbean Beach hotel including airfare, themepark tickets and full Dining Plan for $665.00 per person. When I called on May 22nd to book this for myself and a friend, we were quoted prices ranging from $1110.00 down to $1001.60. We had requested an upgrade to a parkhopper ticket ( a $50.00 charge) and understand that there are additional airline taxes. However, even at the lowest price, there is a difference of $296.00 from the advertised price. I have read all the small print and made 2 phone calls trying to get an explanation for why we were charged this higher price. While both women were very polite and even checked with their supervisors, no one could give me a satisfactory answer. The last person I spoke to finally decided, after searching for an answer for 55 minutes, that the price was based on 4 people (2 adults-2 children) The e-mail I received on the 13th made no mention of this in either large or very small print. I read every restriction several times. I did receive a 2nd e-mail on May 27th advertising the same $665.00 deal. However, when I clicked on restrictions, this one did mention the quadruple requirement.
    This one also said you had to book by June 1st while the first one said you had to book by Aug. 14th. Since we booked on May 22nd, we were expecting to pay the price as advertised in the May 13th e-mail – a copy of which I would be happy to share with you. We were very disappointed to find such false advertising (dishonesty) from a company whose rewards program (to which my friend, Susan Briggs and I both belong) is called TrueBlue. We expected more honesty!

  • Posted by Rita Herman on June 23, 2010 at 3:21 am

    My daughter, Adina, True Blue #2062973973 booked a flight from NY to Florida last night, Conf. #MYGZZO. My husband and I were going to book a flight as well on Jet Blue by using vouchers that we specifically saved for this planned trip. Unfortunately, my husband fell and sustained a knee injury and is now unable to fly. The vouchers we have been saving for this trip are expiring on June 26th, 2010 (this Saturday). I called Jet Blue hoping that because we have all been frequent users of Jet Blue, and because of the unforeseen and unfortunate current medical condition of my husband, as a courtesy, Jet Blue would allow the vouchers to be applied towards my daughters ticket. I was extremely disappointed that even after speaking with a supervisor, I was told that she has no authority to make a decision. Query? Who does? Whoever it may be, please forward this request to that person. The vouchers we have are as follows: Rita Herman, #11908334; Alex Herman, #11908345; each in the amount of $50.00, for a total of $100.00. I am hoping that based on the above stated facts and circumstances, you will allow this credit to be applied towards my daughter’s already paid for ticket, even if you have to credit the original amount and then re-book same by using the vouchers. If not, at least extend the expiration date on the vouchers by six months so that we can use them in the near future. After all, the reason Jet Blue issued them to us in the first place, was because of a frustrating experience we were subjected to by Jet Blue on our recent flight.
    Since time is of an essence (6/26/10) please respond as soon as possible to my e-mail or by calling (516) 680-2946.

  • Posted by Elizabeth C McNamara on July 19, 2010 at 4:23 pm

    On 5/23/10 I bought a round trip ticket to JFK to Boston and backfor 133.40 On returning home to Boston from JFK there was a computer glitch at the Jetblue Terminal and it lost all my info. So I had to buy a one way ticket for 111.70 I need to be creduted for that amount on my Visa account . PLease contact me at my email account and I can give you all the info you need to help me… Thanks’ Elizabeth

  • Posted by marie gaffney on August 3, 2010 at 8:00 pm

    Hi I flew from San Juan to JFK on Aug 2nd flight # OXDWIF. The flight was supposed to go out at 6.15pm but was delayed. We eventually left San Juan around midnight. We were at the airport from 4pm and were unable to get specific answers as to what the problem was, one staff said it was New York weather other members said it was jetblue who had a problem with the flight crew. We went to the jetblue desk and spoke with Jose who got very snippy with us and said that the delay had nothing to do with him. We asked if we could go standby on the 8pm flight, he just ignored our questions,another passenger spoke up and said that it is their rights and that he has to but he never did so several others that came up after us were put on the 8pm. Other passengers at the desk said we could get food vouchers for $12 we asked for them and he said he would give us them in 15mins and went off somewhere on his phone, when he returned we asked again and still were unable to get the vouchers , he said later as the next flight was boarding. He said it was announced on the overhead system and that we should have come up at that time for them but we said we hadn’t heard any announcements nor had anyone. We finally got the coupons from him at 10.30pm while there was another representative present. We mentioned to her our difficulties with him close to our boarding time and asked for full name. Which she said it was company policy to just give the first name, we were fine with this. We asked again about the delay as we were to leave at 10.45pm and she informed us that they were waiting for a change of crew to arrive from the hotel. When we boarded we were cold and asked for a blanket but they said they were $7 and we had to pay, my daughter said this is bullshit as we had sat in a hard seat for the last 7 hours and this was the best they could do. This word had honestly summed up the treatment, behavior from jetblue staff and our entire experience. The flight attendant shadia became irritated and started speaking and waving her arms around and wouldn’t let me say anything, other passengers were flabbergasted by her behavior and just signaled for us to close our mouths and email jetblue when we arrived home as they would be doing so. Later on the captain was making his way down the aisle speaking with several passengers who had their own complaints we were pointed out by the girl on the desk that we asked for Jose’s full name. He came down and asked me what the problem was and if I would like to step outside and talk about it. I never got to voice my complaint with him in a regular manner that is the right of every human being as he was going to make me leave and the passengers agreed with this as they had seen the representative point us out. I said no I haven’t done anything wrong here and should be aloud to speak if I feel the need with out being threatened with being left in San Juan also when he was addressing me the flight attendant Shadia was snickering and laughing while two other passengers were standing in the back with her waitng to be seated as they had allocated them the same seats as others. I said to the captain that we were cold and would just like to get home as quickly as possible without this nonsense and theatrics from his staff to which he replied that he was in the same situation as he had just come from New York. I also said to him that he should go back and have word with the attendant which he said he would but never did. During the flight we were ignored by the staff and were not offered water or refreshments. We did not ask them for anything as we didn’t want any more trouble from them. On several occasions this same flight attendant purposely brushed up against me at every opportunity. When we landed at JFK no one clapped that pretty much summed up the feelings of all the passengers and their experience. as we were leaving I looked at the attendant’s name tag in order to write this email she spat back in an ignorant manner Shadia Shadia Shadia while smirking at us The captain was present yet again and did nothing to stop her from behaving in this unprofessional manner. I am sure jetblue saved a few hundred dollars during that flight but have lost thousands by there behavior toward passengers. I will not fly or recccommend your jetblue. I don’t think the staff are well enough trained in customer care and I know that when asked a question or if there is a problem that counteracting with an attidtude and body language will not soften any situation. I want to see this resolved as I will not let this go. I was threatened and I had no rights as a customer on your airline.

  • Posted by molly milza suslak on August 30, 2010 at 1:09 am

    Hi ;
    my name is molly milza suslak mmsuslak2942@optonline.net
    On Aug. 6th 2010, I Had to cancel our flight 187 to las vegas.
    My husband Bertram Suslak was having bad pain Aug. 6th 3AM.
    He went to the emergency room in the hospital. I had to cancel the flight 5:30 AM.
    He passed away on Aug 17th. JETBLUE Charged 200.00 for cancelation 100.00 for Bertram Suslak and 100.00 for me his wife Molly milza suslak. I would like a refund.
    THANK YOU VERY MUCH

    MOLLY MILZA SUSLAK

  • Posted by JetBlue on August 30, 2010 at 1:15 am

    Hi Molly,

    We’re so sorry for your loss. I’ve forwarded your note on to our Customer Commitment Team and you can expect a reply soon.

  • Posted by carol Schwelm on October 8, 2010 at 3:12 pm

    Carol Schwelm confirmatioin # ILWSWL Flt 33 Setp 30, 2010
    carolschwelm@gmail.com

    Bad weather on that day caused major delays on flights to JFK. I waited at the airport for 7 hrs, a friend dropped me off there on his way to work, and at 8:30 pm, he was headed home, he is my neighbor and we live an hour from the airport.

    . Since it was my only way home I told the air port Jjet Blue attendants at the front desk what my situation was. They couldn’t confirm when the flight would leave and told me I could have a refund. they asked me for my credit card, and said done it’s back on your card.

    I did not get that refund, and just spoke with agent 8810 Shiela who confirmed to me that agent Martina (who I spoke to first) was correct in saying what they tell you at the airport and what is true is not true. jet Blue is not true? they admit to lying as if it’s ok?

    I am OUTRAGED that a business would even admit to such fraudulent, misguided and unethical nonsense as a business practice. As well, Agent 8810 was nasty! I asked for her supervisor and she told me she didn’t have one, another LIE! I fly Jet Blue all the time. I expect to be treated fairly, at the very least not lied to, and this is entirely UNACCEPTABLE!

    .
    I have cancer, lupus, and blood clots, my medication must be taken on regular intervals, I could not sleep at the airport without doing serious harm to my health. Some of my meds are injectable, and blood tests I do myself
    have finger stick needles which I could not have on board with me and were with my lugage which I had checked in.

    I want what I was promised. Please contact me. I cannot believe what your CS reps admitted to me about the apparently acceptable practice of lying to customer and then being nasty about it.

  • Posted by Michael Hand on December 9, 2010 at 1:29 am

    On thursday 12-02 2010 myself my son and grandson travelled from Westchester to West Palm all three of us are named Michael, I want to mention the wonderful checkin agent her name is Staci Clarke she couldent be more helpful with our luggage she is a true professional and a credit to Jet Blue she deservs a Promation

  • Posted by Kevin Haydon on December 9, 2010 at 9:20 pm

    To whom it may concern,
    On Oct. 13, 2010 my husband & I arrived at Newark, N.J. Airport printed our boarding passes. My husbands had a seat number however mine was blank, we went to stand in line to check in our bags & ask the person at the check in what happened? So then it was our turn my husband gave the young man our boarding passes & started telling him that he had a seat number, that mine was blank & if there were 2 seats next to each other. The young man said just a minute let me check you in since you have a seat number then I will look into the other issue. When it was my turn the young man said is this you? Klingler? My husband had handed him my boarding pass & Drivers License, so I said yes that is my Drivers License & boarding pass. He said what is your name? I said Ramona Klingler, and then my husband said this is my wife. He then said are you flying on a buddy pass? I said no, would you like to see what I printed from the computer, all our information? He then looked it over, typed something in the computer, handed the paper back to me. My husband asked again is there 2 seats next to each other, they told us on the phone that at check in they assign the seat numbers? The young man said this is your new boarding pass seat 11C & handed it & my driver’s license back. Then I said my husband is in 15D, you don’t have any seats together? He said No, but if someone wants to change once you’re on the airplane or if an empty seat is next to one of you then you can sit next to each other. My husband made a joke well at least your not flying on the wing, the young man said we don’t fly with people on the wing. We walked away & then said to each other boy that young man was very serious & short with us. Then it was time to get on the airplane in row 11 a man sat in seat 11A, then I was 11C, then another man 11D. During boarding my husband came to me & brought me my carry on bag & said a Mother & young child are sitting in 15E, 15F, so my row is full. So see if the person wouldn’t mind changing with me that has seat 11B, I said ok, he went back to his seat. Then the doors were closing the man in 11A said go tell your husband to come & sit here it‘s an empty seat. So I went to get him then the man said I am going to go to 11F since no one is sitting there & your husband can sit in my seat & you can sit in the middle. The man in 11D said sure I’m not going to sit there. I said that’s not necessary, he said no big deal no one is sitting there. So then my husband was in 11A, I was in 11B, a man in 11D, & the man that moved in 11F. We said Thank you & the man said don’t mention it, we were happy because after all the man at the check in said it was ok. It took a few minutes when Maria the brown haired flight attendant came to us & said what seat number do you have? We started to tell her that it was an empty seat, etc. She just talked right over us saying what is your seat number, if you want to move to this seat it will be $40.00. We said but its empty the man at check in said we could move. Maria said NO! What is your seat number? I said my seat number is 11C my husbands is 15D & the man in 11A moved & said it was ok! Maria said NO these rows have more leg room, you pay more for them. I said we purchased our tickets on line & paid the same amount, at the same time. Maria said its $40.00; $20.00 at check in & $40.00 once you’re on the plan, if you don’t want to pay the extra then you have to go back to your seat. My husband said is there 2 other seats that my wife & I can sit next to each other, that your not going to charge us extra, will you help us with that? She just said again you need to go back to your seat. My husband went back to his seat saying so my wife is sitting in a row with 2 empty seats & I can’t sit next to her even thought the man at check in said we could do this? So from Newark, N.J. to Tampa, FL. I sat with 2 empty seats on my side of the row & the other side had 1 empty seat. The man said I am so sorry I have moved, switched seats so often, & look how many empty seats, I don’t understand this? I told him its not your fault I don’t understand either the man at check in told us if any one wanted to change seats with us or if any empty seats next to one of us, then we could sit next to each other! So I don’t understand this at all? Then after the safety program I asked the blond haired flight attendant if I may ask her a question? She said yes, so I told her that when we checked in the young man told us no seats together but if someone wanted to change, or if there was an empty seat we could sit next to each other, he did not say anything about paying? Then I told her about Maria, & that she did not want to hear anything that we had to say, she just wanted us to pay $40.00 or move. She said that she apologized for the inconsistence but they have to be consistent & the row I was sitting in the seats cost more money. She said what he told you is true for every row but the larger leg room rows. Then I told her we paid the same amount for both tickets, so how did I get to sit here? She said she could not explain that either however maybe because I had no seat number this was the only seat he could give me at check in? I told her I was going to write a letter or & send an e-mail to complain about the poor customer service, the inconsistencies, & the fact that I am sitting in a row by my self, when my husband is sitting with another family. She gave me the information so that I could voice my opinion, & apologized again. When I exited the airplane in Tampa, Fl. a man & lady were standing watching everyone leave, I seen him look at me, then I heard them talking. So I said my husband is still on the airplane the man said to the lady something about my purple hat. She walked over to me & asked me for my boarding pass. I told her I wrote everything down & I am going to send a letter, e-mail, the pictures I took, etc. She said what? I said yes I took pictures, of me sitting alone, my husband sitting several rows behind me. I told her that the young man at check in said we could move, so that we could sit next to each other then on the airplane Maria wanted us to pay $40.00? Is this a scam, you advertise cheap tickets then its $20.00, or $40.00 to move on the plan? What kind of airline is this? I let her see my paper I printed from the computer, showing that we booked, paid for the tickets at the same time, same price!! Then my husband was off the airplane she asked for his boarding pass, my husband was still very upset that he had to sit in a row with a mother & small child. When his wife sat alone in a row with 2 empty seats. Neither one of the 2 people were apologetic or anything so I just said we have to go the airplane left late, arrived late & our friends are waiting to pick us up. I really don’t know why they were standing there?? They were NO HELP!!
    Also some one needs to listen to the man flight attendant on our flight he said it’s $-.– for head sets. We except debit, credit cards, no cash. Once again JetBlue Do Not Take Cash. Is that proper English?
    In our family two, or four of us fly’s at least once a year, this was unbelievable I can not remember such rudeness from a flight attendant, such inconsistencies from one employee to another? I would like to know if seat 11B was an empty seat, I just have a feeling it was, & the young man thought once they are on the airplane they will pay to sit next to each other?! I am sure I will never know the truth, however I know one thing my husband does not run his business the way JetBlue does & I Thank God for that.
    This year we are going to Minnesota over part of the Holiday season, we are driving, lots of people have asked don’t you always fly? We are telling them that the last time we had the worst experience ever!
    Sincerely,
    R.K.& K.H.

  • Posted by Michael Hand on December 10, 2010 at 3:33 am

    As a rule I try to fly Delta because of my amex card,but after the great experience I had on December 2nd on Jet Blue and the professional and caring way your checkin agent Staci Clarke toock care of us,she treated us like family, I will now make every effort to fly Jet Blue,she is really a people person who seems to love her job and the company she works for, keep up the good work.

  • Posted by laura quintana cruz on December 19, 2010 at 1:43 am

    We have been 3 hours and 15 min for flight 765 out of orlando fl to agudilla pr. We are appalled by the service and the fact that its 130am and our est departure time has been changed 4 times due to a staffing issue. The flight carrying out additional staff member arrived at 1am and now the screen states we will be leaving at 2am. Its the middle of the night and our travel plans do not end at aguadilla. Jet blue has always come highly recommended and this is our first time trying it. If this issue cannot be resolved we will have to say hello and goodbye to jet blue. Please contact us as soon as you can.

  • Posted by Eric Morrell on December 30, 2010 at 10:30 am

    Ryan Maupin of customer service in Orlando Florida was professional, dilligent and relaible in our time of need. He was able to get me my wife and 4 year old son back to NYC after the blizzard. Ryan actually followed up with me the next day to see if we arrived safely in NYC. Through all the chaos he solved our situation and enabled us to be back to care for our 3 month old daughter in NYC. Ryan is an asset to your company

  • Posted by Sandra M. Andrews on December 31, 2010 at 11:21 am

    Conf. # CBQVZE
    I purchased a round trip ticket from Ft. Myers to Boston on Dec. 3. 2010 for $498.40. When changing my return flight due to the snowstorm my online charge was $562.70.
    I was credited only $418.70. I understood that any additional amount paid would be fully refunded. Please explain.

  • Posted by Bernadette M. Lehmann on January 13, 2011 at 6:28 am

    Hi, I’m Bernadette Lehmann,confirmation number was GUKNMI. I have been a loyal Jet Blue Fan since your beginnings from Logan Airport Boston.
    My flight was scheduled from Long Beach on the 27th the red back to Boston,and this is my story: We have no control over weather,and the Blizzard that impacted New England on the 26th of December.When I checked my flight on Monday the 26 it was on timt. Then I got an e-mail it was cancelled, and a third e-mail said if you got an e-mail that the flight was cancelled, disregard this the flight was on time. I tried to call jet blue waited on and then the was hung up on!Went to Long Beach Airport Jet Blue to talk to you great helpful staff.They set me up out of San Diego Airport the next day,flt.412 to Boston. That airport was 21/2 hours away by car. I was art the air port at 6pm checked in and the flt.was scheduled on time. At 9:30 pm flight to New York,and Boston were cancelled. I waited in a line of 30 to be rescheduled. I got up to the counter at Midnite. I was given a Flight out of Burbank, Ca. American Air Flight 538 Dec.30th to DFW,and 2166 to Boston.I was up at the ticket agent at 5am. When I brought a voucher up to the counter with all the imformation, A.A. would not accept the voucher without a ticket.I walked bac to Jet Blue ticket agents for help.Claire was an angel and helpful. She was on the phone trying to understand the problem and resolving it. Missed my flight on AA and Claire set me up with a flight on Jet Blue( my first choice) Flt.Our flight out of Burbank was delayed 2hours,and we had to make a fuel stop in Los Vegas due to the heavy winds around the Hollyhills.. By the time I got to JFK, the flight was delayed until 1a.m. I arrived in Boston at 2a.m. and home by 3:30a.m. I felt that the staff of Jet Blue was exceptional, they did the best they could with the imformation they had to work with. I was given a Hotel room one nite,which was out of necessity reaching it at 1:30a.m.in San Diego.I was given shuttle service back to San Pedro fron San Diego another 2i/2 road trip.In conclusion my last few days in Calif. was a lot of running around and very stressful . I appreciate your efforts of the 10,000 jet blue points I’m feeling I’ll be grounded for awhile to recover from this insightful experience.
    My e-mail is Bltennis@comcast.net
    TrueBlue number 2038498065
    Bernadette M. Lehmann

  • Posted by Jon Jacobs on January 24, 2011 at 5:20 pm

    My family and I would like to express our appreciation and admiration to your employee 96811, Waleska, for her professional customer service on January 11, 2011.

    In order to avoid probable congestion and flight cancelations at JFK, due to a severe winter storm approaching, Waleska got us on a direct flight out of a different airport, Orlando, directly home into Syracuse’s Hancock airport a day early!

    Many, many thanks!
    Jon, Marianne and family

  • Posted by javier acevedo on March 1, 2011 at 6:24 pm

    Hi my name is javier acevedo im writing to see if could fix a problem ,i had when i went to check in at bqn on sundday feb, 27 2011 the flight that leaves at 4:35 am the agent told me that my flight was for march 27,2011 not this sunday. I know that it was on sunday 27,2011 of feb. not march cause I booked it on jan 13,2011 I also had my itenerary printout with all the information on it and I ended paying an extra 1050.00 to get my situation fix .I feel you should take a look at my problem to see if we could come to a solution to this problem when it was not my fault my confirmation # is GRGEAN contact me 718-625 7442 or my email javieracevedo43@hotmail.com . your cooperation is greatly appreciated thank you.

  • Posted by JetBlue on March 1, 2011 at 6:29 pm

    Thanks for your note Javier. I’ve passed your note along to our Customer Commitment Team to assist.

  • Posted by Lauren Padovani on March 4, 2011 at 12:05 pm

    Name Lauren Padovani- true blue customer.
    I don’t know if I fly Jet Blue too much or if I am just unlucky. Seems that out of the whole plane I am seated in the seats that the tv’s don’t work.
    I spend a lot of time picking out seats and when have to be moved(away from my husband) it is frustrating.
    Flight 1205 3/3/11 HPN to RSW my seat and husband seats-18A&B had not tv. I moved to seat 17C where the tv worked however the button to change channel was so worn out it would barely move so I had to watch one channel.
    I fly jet blue BECAUSE of the tv’s and I am disappointed.
    Thanks for you time in this matter.
    Lauren Padovani
    lmpado@yahoo.com

  • Posted by JetBlue on March 4, 2011 at 12:08 pm

    Hi Lauren,

    We’re sorry for your troubles. You can actually get a voucher for some money off your next ticket when you have the unfortunate circumstance of being seated at a seat with an inoperative TV. I’ve passed your note along to our Customer Commitment Team, and someone should be in touch with you.

  • Posted by P. RANDOLPH on March 17, 2011 at 11:33 am

    I WOULD LIKE TO COMMEND FLIGHT ATTENDANT CHRIS KULLMAN FOR OUTSANDING CUSTOMER SERVICE. HE WAS SERVING THE FRONT SECTION OF FLIGHT #0418 FROM LONG BEACH, CA TO BOSTON, MA ON JANUARY 20, 2011. HE WAS SO ACCOMMODATING TO ALL THE PASSENGERS IN HIS AREA, PROMPTLY AND POLITELY. I TOLD HIM HE WAS THE “HARDEST WORKING” ATTENDANT ON THE FLIGHT. I HOPE THIS NOTE WILL BE INCLUDED IN HIS PERSONNEL FILE.
    I FLY JETBLUE AS OFTEN AS POSSIBLE BETWEEN BOSTON AND LONG BEACH, AND SO FAR HAVE NOTHING BUT GOOD COMMENTS. KEEP UP THE GOOD WORK. P.RANDOLPH, FRANKLIN, MA

  • Posted by Sharry Weber Millet on June 12, 2011 at 3:17 pm

    Hi, my name is Sharry Weber Millet and my husband is Holston David Millet.
    On April 9, 2011, we purchased 6 reservations from New Orleans, LA (MSY) to NY City (JFK) departing on Friday June 10, 2011@ 6:00 AM, returning on Sunday June 19, 2011 @ 8:00 PM from (JFK) to (MSY). The 4 other passangers were Allen Parker Weber, Kim Sylve Weber, Austin Patrick Weber, and Zachary Roy Weber.
    The occassion of this trip was to attend youth baseball at Cooperstown Dreams Park for 12 year old boys. There were were approximately 65 other persons flying Jet Blue to the same occasion from our town who were associated with the same team.
    Unfortunately, on May 6, 2011, I (Sharry Weber Millet) woke up and to my surprise, I could not stand up or walk due to excruciating pain in my lower back and right knee and thigh. After 3 weeks of seeing an Orthapedic and pain management Doctor, and enduring several Epidural procedures, I received no relief.
    I was then referrred to a Neurosurgeon for further evaluation. Upon examination on Monday, May 23, 2011 by Dr. Everett Robert’, a Neurosurgeon, my problem was diagnosed , with the assistance of an MRI that I had a herniated Disc at L2-3 which required immediate surgery which was performed on Thursday, May 26,2011. The Surgery was successful and I was informed by Dr. Robert’ that normal recovery would require bed rest and limited activity for 4 to 6 weeks.
    My post surgery check up appointment was on June 08, 2011 at which time we discussed the Cooperstown trip with Dr. Robert’. He recommended that we cancel the trip due to my recent major back surgery and the time duration of the flights to and from New York, also the lenghty drive from NY City to and from Cooperstown and also the lenghty duration of the entire trip. Dr. Robert’ indicated that he would be happy to write a letter to Jet Blue if required for us to receive a full refund of mine and my husband’s airfare. I told Dr. Robert’ that I spoke to a Jet Blue agent and was informed that Jet Blue did not give emergency medical total refunds. He was very upset and informed us that he has written letters to several other Airlines for many of his patients that had similar emergency surgery’s who received full refunds.
    On Thursday, June 9, 2011 @ 6:15 PM, I spoke to a very nice agent of Jet Blue by the name of Adam, to cancel the 2 reservations for my husband and myself. Adam suggested that due to my emergency situation, I should contact Jet Blue on ” Speak Up” and explain my situation.
    I certainly hope that you will reconsider our case and the Partial refund that was given for these 2 Airfares!!!!!!

  • Posted by JetBlue on June 13, 2011 at 9:28 am

    Hi Sharry,

    Thanks for your note and sorry to hear about your back pain. I’ve passed your note along to our Customer Commitment Team, best suited to assist you, and someone will be in touch soon.

  • Posted by Deloris Torres on June 22, 2011 at 5:42 pm

    My name is Deloris , I fly jetblue very frequently. I became a fan of jetblue as a result of a very disappointed vacation I was suppose to take in December and my flight was cancelled, which left me and family very devasted because I could not travel until 2 weeks later. However, jetblue attempt to address my complain and rectify the issues was very effective. I was very pleased with the manner in which they resolved the issue. I have since chosen to travelled with them approximately 6 times since then and has made it my favorite airline due to their friendly and courteous staff, on time service, competitive price, baggage deal and their efforts to satisfy their customers,

  • Posted by Bonnie Schwartz on June 26, 2011 at 5:02 pm

    Yesterday I flew to Florida on Flight 61 out of JFK. I upgraded my seat for $40 and sat in the exit road, seat 11C. The reading light was out, so I could not read. I’m writing this so another upgraded passenger will not be as frustrated as me. All my flights yesterday were delayed. I really wasn’t pleased with Jet Blue which is not the usual.

  • Posted by Lucie Perry on July 18, 2011 at 10:28 am

    I want to compliment your reservation agent, Lindsay, for her outstanding customer service. Yesterday I made international flight reservations for nine members of our family, a long and complicated process which among other things requires names and birth dates as they appear on passports.

    Lindsay was helpful, patient and cheerful throughout our conversation … a pleasure to deal with and a fine representative of and for JetBlue.

  • Posted by Devina Chan on August 31, 2011 at 10:29 pm

    In mid June of this year, my father and I had successfully managed to miss a couple of our flights. First we arrived on time, but our bags got stuck in a revolving door. Then when we retrieved them (another ordeal), we had fifteen minutes to check in and get through security. It wasn’t going to happen. The next flight, three hours later, oh we got there on time, but there were only two security checkpoints open and the lines were so long, they started curling around themselves. So frustrated, frantic and annoyed at the inconveniences, we enlisted the help of fellow passengers, banded together and managed to get through security with two minutes until flight time. We ran! And as we drew closer to the gate, the doors leading on board were closing. The people that had gotten in front of us, made it on to the plane.

    I have never had such an experience! I was angry, and tired and there was absolutely no chance of us getting another flight out of New York. Walking almost aimlessly around the airport, we came across a Jetblue customer service station around gate 6. I had spoken to about 10 reps for that day and I was seriously at my wit’s end.

    But I can honestly say, if Cynthia Johnson hadn’t been there my father and I would’ve been stranded for a lot longer than we had anticipated. She tried every possible method to help us and got us on a flight only a couple of hours later. We stayed in the airport and made it safely to our destination.
    And we are extremely grateful that she was incredibly concerned, patient and willing to assist.

    Of course we’re also exceedingly sorry that we took so long to express our appreciation for outstanding representatives such as yourself.

    Thanks again Cynthia!

  • Posted by Amy Schueller and Gerald Near on October 6, 2011 at 3:13 am

    My husband and I always fly Southwest Airlines locally. On September 30, 2011, we decided to fly Jet Blue with our three friends from Long Beach airport to Portland Oregon. We were so impressed with the wonderful service that was extended to us all the way. The representatives were all very friendly and courteous and specially the blue chips and cashews they served for snacks were soooooo delicious! Better then the peanuts Southwest served.
    On our way back to Long Beach, we were so DISSAPPOINTED! We paid for the head sets and there was no TV service, no cashews and blue chips which we had been expecting specially we were told by the representatives that we can have as much as we want.
    Aside from those mentioned above, everything else was great. Keep up the good work!

  • Posted by Dr Ruby Akeret on October 10, 2011 at 7:32 am

    Flight 180 leaving Phoenix October 7th. to Kennedy. KIM was the stewardess and I must say if I owned an airline I would offer her double her salary to come fly for my ailine. She actually enjoyed her work !! She was extremely helpful, very calm and helpful in stressful interactions with some of the passengers and a joy to talk with. alway all ways Ruby

  • Posted by S J Levendusky on October 11, 2011 at 7:45 pm

    My husband and I flew out of LGB to SLC on Oct. 7, 2011. A week prior to our flight my husband injured his knee and was unable to walk very far and had great difficulty putting on and removing his shoes. We had never needed to use airport assistance before and didn’t know what to expect. The plane in Long Beach is boarded on the tarmac. Jet Blue provided a wheelchair, golf cart, and boarded him via the lift. He was also helped through security. When we arrived in SLC we were greeted by Jet Blue employee, Chris Allred. She provided assistance with a wheelchair, baggage claim, and took us to the car rental. She was kind, sympathetic, and patient. On Oct.10th we arrived at SLC airport for our return flight to LGB. Chris was at the Jet Blue counter and greeted us with “how are you and how was the wedding you attended”. She helped us again by providing seats in row 1,took us through security, and straight to the gate. A company is only as good as their employees. Chris Allred provided exemplary customer service as did the rest of Jet Blues employees. We definitely will be flying Jet Blue again. Thank you for making what could have been an uncomfortable trip for my husband into a very pleasant experience. Mr. and Mrs. H. Levendusky

  • Posted by Sandy Couzzo on December 5, 2011 at 9:19 pm

    I recently flew on Jet Blue from New York Laguardia to Ft. Lauderdale on Flt. 377 on October 4, 2011. I wanted to move up my scheduled 2:00 flight to the 1:15 pm flight 377. The agents were very helpful and efficient both at check in as well as at the gate. I especially want to share how friendly and helpful the flight attendant named Ali was on this flight and how attentive she was to all the passengers. This is the reason I fly Jet Blue when I can. Good customer service is what keeps customers coming back and what makes a successful company.

  • Posted by Julius Kramer and on December 18, 2011 at 4:15 pm

    No TV on flight 362, 12/17 2001. seat #12C

  • Posted by Julius Kramer on December 18, 2011 at 4:17 pm

    No TV on flight 362, 12/17 2001. seat #12C told to report to yo

  • Posted by Anna Kramer on December 18, 2011 at 4:24 pm

    No TV on flight 362, 1/17/2001, seat #12D
    told to advise you

  • Posted by Willie Dotson on December 31, 2011 at 10:44 am

    Willie Dotson
    chocodlite2009@yahoo.com

    Subject: Mrs. Julissa Abreu ID #05008
    (JFK Airport Operations)

    I met Mrs. Abreu yesterday at John F. Kennedy International Airport yesterday (12-30-2011 at 7:00 pm). I was suppose to be on flight #155, departing at 7:05 pm, but had to cancel. I was assisted by Mrs. Abreu, who was very polite, very professional, very courteous, very knowledgeable,
    very respectful and very pleasant. Mrs. Abreu should be the model by which all Jet Blue employees follow. It was such a pleasant experience, I had to write and let you know about the great job she did. Mrs. Abreu should be commended for a job well done. :)

  • Posted by Steven Jaronsky on January 5, 2012 at 1:35 pm

    Steven Jaronsky, Jan 4/2012 flight 505 No TV – asked to be switched to another seat – 2 exit rows were empty and I was not allowed to take that seat. Why – plane in air – no one else was coming aboard — I fly Jet Blue all the time.

    stevejsky@ymail.com
    elsielombardo@yahoo.com

  • Posted by JetBlue on January 5, 2012 at 2:08 pm

    Thanks for your comment Steven. While I don’t know the details of your flight to best respond, someone from our customer support team will look into this and reach out to you.

  • Posted by Sharon.L. Getz on January 10, 2012 at 11:41 am

    Hello,
    My name is Sherry and I will be flying Jet Blue from Newark,New Jersey to Tampa,Florida on the 12th of April.
    This will be my first time ever flying and I was wondering about bringing medication on the plane plus I have a small breathing nebulizer macine that I need to have with me in case of a breathing emergency.
    I take 6 daily medications that I take on a daily basis and have small vials of a liquid medication that goes into the breathing machine.
    Could you please advise me as to if it is ok to bring these things and how and where they should be packed,(Suitcase or carry on)
    Also will I need a doctors note to have the neds with me on the plane as they are all prescribed meds.
    Thank you for your time.

  • Posted by JetBlue on January 10, 2012 at 12:01 pm

    Thanks for your inquiry Sharon, and for flying JetBlue! You can learn more about our guidelines for traveling with medicine here: http://help.jetblue.com/SRVS/CGI-BIN/webisapi.dll/,/?St=377,E=0000000000064368079,K=9445,Sxi=18,Case=obj%28384477%29. Also feel free to call us at 1800-JETBLUE with any specific additional questions you may have. We’re happy to help!

  • Posted by Traveling with a Special Needs Child on January 26, 2012 at 1:57 pm

    I like this site so much, bookmarked .

  • Posted by Anahid on February 21, 2012 at 12:35 am

    I wanted to write about Matt(tall blonde and handsome :o)) from SeaTac!! I fly with JetBlue twice a month and he remembers me every single time! He never fails to compliment me and my mom! He even upgraded out seats for us! He truly make flying with JetBlue an amazing experience!! Such a gem :o)

  • Posted by Sarah Moore on February 22, 2012 at 7:52 pm

    OMG!
    This was the first time I’ve ever flown jetblue! Where have I been? The seats, the leg room, the snacks, free checked baggage, the personnel. Did I mention the snacks!! I talked to the attendant, and she said everyone loves working for Jetblue!! It definitely shows. It was better than first class on most airlines taking the same route. Thank you Jetblue for putting the Joy back in travel. Keep up the good work!

  • Posted by Joann on February 23, 2012 at 8:48 pm

    I will think twice before I fly Jet Blue again!!

  • Posted by JetBlue on February 23, 2012 at 9:07 pm

    Hi Joann,

    We’re sorry if you had a bad experience – please let us know by writing us at: http://www.jetblue.com/contact-us/ and our customer support team will reach out.

  • Posted by esther j ramdeen..... on February 29, 2012 at 8:15 am

    happened to be on flight 157 to orlando….amazing steward gerry ….together with the others…made the flight a most memorable journey..is it the economy or what….he was most hospitable …humorous…entertaining…lighthearted person one can ever have on your flights….the laughter that resounded on the flight time and again …pretty often…took all thoughts that flying can be risky….he was just fantastic even without the hair on his head…the best that jet blue could ever have…..

  • Posted by Angelina Monello on March 4, 2012 at 12:13 pm

    On 2/13/12 I flew from JFK to FLL and the flight attendant named Mark was very courteous and extremely helpful. I would fly Jet Blue frequently if I knew that Mark would be our attendant. It was on Flight 1 leaving JFK at 11:09 a.m. on 2/13/12. Hopefully he can be complimented and/or awarded. Mrs. Angelina Monello

  • Posted by Angelina Monello on March 4, 2012 at 12:15 pm

    On 2/13/12 Flight 1 leaving JFK at 11:09 a.m. arriving at FLL, we had Mark as our flight attendant. He was courteous, considerate and very helpful. I compliment him and wanted Jet Blue to recognize his many talents. Mrs. Monello

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  • Posted by S.Rosenthal on March 9, 2012 at 6:54 pm

    Congratulations to the captain who had the courage to turn the flight aground due to child’s temper tantrum. Can’t tell you how many times a pleasant flight became a nightmare due to screaming children having temper tantrums.

  • Posted by Thrustmaster Warthog on March 12, 2012 at 9:48 pm

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  • Posted by Emily Usher on March 18, 2012 at 9:17 pm

    Flew last night on jetblue flight 589 from westchester to ft lauderdale my flight attendants were A.J and eric and they were awesome they instructed me to write on here because my t.v in seat 15 A was not working. Also shout out to A.J for letting the lady across the aisle from me move because she was being very rude to the person sitting next to me. the man was a pilot and when we were about to take off and she would not turn her phone off and the man next to me explained he was a pilot and she had to turn the phone off and she started calling him names and getting very mad and loud with him. that would have been a horrible flight if a.j didn’t let her move!

  • Posted by Braebo on March 27, 2012 at 7:52 pm

    Good day! Do you know if they make any plugins to safeguard against hackers? I’m kinda paranoid about losing everything I’ve worked hard on. Any suggestions?

  • Posted by Anita Albano on April 16, 2012 at 11:48 am

    Anita,Danielle and Juliet Albano, My two daughters and my 2 month grandaughter and I flew on Flight #598 From Orlando Florida to White Plains, NY and the Air conditioning on the plain was broken the whole flight it was so HOT on the4 plane and my grandaughter wound up whith a respirtory infection from the poor air quality on the plain. The flight back was very uncomfortable everyone was complaining and sweating. I called Jet Blue and all they could offer was a $25.oo credit for future flights. I do not find this aceptable especially because the flights are very pricey during spring break time. Not a happy customer!

  • Posted by JetBlue on April 16, 2012 at 12:11 pm

    Hi Anita,

    We’re sorry for your less-than-positive experience! I’ve passed your comment along to our Customer Support Team, and someone will be in touch with you soon.

  • Posted by Jenine Carville on April 24, 2012 at 1:51 pm

    My name is Jenine Carville on March 1, 2012 I flew from Boston, Ma to Aruba on flight775 which departed at 10:15am. The flight was direct to Oranjestad, Aruba I checked the bags with Jetblue skycaps at Logan for a nonstop flight and paid $2.00. When I arrived my luggage was missing and was told it never left Boston,Ma. I was in my winter clothing since I left in a snow storm. I was not prepared to spend money on clothes and accessories for two days. I got $30.00. towards another flight but am out money I spent for clothes,out of country phone calls and toiletries and wish to be compensated my two days without my luggage was at least $100. I will think twice when flying jetblue.

  • Posted by JetBlue on April 24, 2012 at 5:12 pm

    Hi Jenine,

    We’re sorry for your unfortunate experience. I’ve passed this along to our Customer Support team, who will be reaching out to you.

  • Posted by James on April 25, 2012 at 2:18 pm

    I am on a jet blue plane as I write this and some jet blue staff is taking up extra leg room seats next to us. They carry on all their luggage which is occupying two full overhead compartments leaving little room for customers.

  • Posted by Beverly on April 27, 2012 at 11:19 pm

    My husband and I flew out of Austin-Bergstom Airport, TX to Buffalo, NY on Tuesday April 24. We had taken our GPS with us to TX for our car travel. When we got to the airport to come home, I put the GPS on the top in a roller bag that I checked. When we got home, the GPS was missing. At first I thought that if someone stole it, how could I prove it. Then, giving the airlines personnel the benefit of the doubt, I decided to call the car rental company to see if I left it in the car. They thoroughly checked the car and called me back the next day and said it was not there. I then called Jet Blue who said they do not cover electronic devices and that even if they did, I had to call then within four (4) hours. Boy, what an invitation for theft this policy is. Any employee who knows this policy and I am sure they all do, can just reach in any piece of luggage and take out a device and know there will never be any responsibility. Oh wow, I was offered a $30 credit on my next flight for my trouble. Gee, I wonder how quickly I will choose to fly on Jet Blue and trust my valuables with them again.
    .

  • Posted by Beverly on April 27, 2012 at 11:20 pm

    e-mail error

  • Posted by Thomas Moskal on April 29, 2012 at 12:16 pm

    On our last trip on Feb. 27,2012 the flight was late taking off. We were given vouchers for $100 each for me and my wife.
    We have since misplaced them. May we have them replaced ?
    It was Jet Blue early afternoon flight from Syracuse, NY to Orlando, FL.

    Thank you. Thomas & Anna Moskal

  • Posted by JetBlue on April 29, 2012 at 7:22 pm

    Hi Thomas,

    We’ve passed your note along to our customer support team, and someone will get in touch with you shortly.

  • Posted by Laurene Levy on May 18, 2012 at 12:08 am

    My husband and I were on flight 633 from Boston to San Francisco on 5/10/12, seats 15E and 15F, and on the return flight 636 on 5/15/12,seats 15A and 15B.
    In both directions the tvs were not functioning even after an unsuccessful but valiant attempt by the flight crew to remedy the situation. This meant we had a very long cross country trip without access to the entertainment system of any kind. I always try flying with Jet Blue for their comfortable equipment and professional and accommodating crew. However, this equipment failure seemed like less than what I have found to be standard on a Jet Blue flight.

  • Posted by JetBlue on May 19, 2012 at 10:28 am

    Sorry for the inconvenience Laurene – you’re eligible for a credit if your TVs weren’t working. Please reach out to our Customer Support team with your reservation number at 1-800-JETBLUE or http://www.jetblue.com/contact-us/?intcmp=hd_contactus.

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  • Posted by esther midoneck on May 29, 2012 at 10:28 am

    Is jet blue planning to fly to Montreal in the near future? if so, when. Thank you Esther Midoneck

  • Posted by virginia m burchill on June 12, 2012 at 1:01 pm

    DearAllison Steinberg,

    You had e-mailed me on 3-31-12 regarding my message to you.

    You said you gave the info to the appropriate party.

    She did contact me,but I lost her contact info from my

    phone. Could you please have her call me @239-738-1742

    Thank You

    Virginia Burchill

  • Posted by barry solomon on June 12, 2012 at 1:11 pm

    MOST OF THE TIME YOU HEAR NEGITIVES – HOWEVER – THIS YOUNG LADY WAS GREAT – SHE WENT BEYOND TOO HELP – HER NAME WAS JULIE SWEENEY ( BOSTON ) YOUR LUCKY TO HAVE HER barry solomon

  • Posted by Rick M on June 22, 2012 at 10:32 pm

    OK I will try this approach. I purchased 2 rd trip tics to FL from BOS for a November flight. I made a mistake in my online selection. Thought PM flight was AM flight. Arrival time in FL was 11:58pm. I thought it was noon time arrival. Sent my flight info to sis-in-law and she caught my mistake. Called Jet B to fix my mistake and change flight to 12 hrs sooner. Told $100 per ticket change fee. Thought I was in that commercial by SW Air, but true JetScrew Customer Service Supervisor told me company policy. NO EXCEPTIONS for a customers mistake. An honest mistake 5 months before scheduled flight and JetScrew needed another $200 from me. Didn’t pay and would rather cancel trip or pay another airline more for a ticket with better customer service.
    JB you can fix this if you want a satisfiied customer. Blow me off if you don’t.
    I’ll be back on this board to update JB response.

  • Posted by phyllisgerber on July 9, 2012 at 6:48 pm

    to jet blue. on july 7 2012, my husband and I were returning to our home in boca raton, fl. on jet blue. Flight attendant vivian Bedford is a most delightful and warmhearted person. My husband, Bernie and I are in our 80′s and still fully functional. however, Vivian helped us withn our overhead luggage and we didn’t even have to call her. She helped in so many other ways too. Bless her.We were so fortunate to be on that flight with her. thankyou jet blue . do whatever youy can to keep her. phyllisgerber

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  • Posted by Linda Crevier on July 18, 2012 at 1:19 pm

    I was really impressed with the help I recieved from Jan #23731. she was sooo helpful with the areas and hotels , I wanted to bring my family to. Jan is the BEST !!

  • Posted by Laura Lauranzano / Joseph Majkut on August 1, 2012 at 12:03 pm

    What are the odds? Just decided to use JB as our main airlines.Flight 461 on Friday July 27th delayed 4hrs. Return flight 460 Monday July 30th delayed 4 hrs. We booked a NON STOP flight. We would have gotten home earlier if we booked a lay over, and PAID LESS.

    NOT A GOOD FIRST IMPRESSION

  • Posted by Michael Eisner on August 8, 2012 at 1:20 pm

    I will fly JetBlue every chance I get but I will rethink my choice next time I fly.
    I was flying from Boston to Phoenix on August 1 departing at 6:30 pm. I was excited to watch the Olympics but my TV did not work due to the remote on the armrest. I paid 50.00 more for my seat to have extra room and an aisle seat. When I brought this to the attention of the Flight attendant, Eiddy, she tried the remote herself and confirmed it was not working. She walked away. I was flustered but knew it was not the end of the world. I stopped her again when she walked by and I asked her if anything can be done, she offered to move me to a middle seat way in the back. I said ok but what about the 50.00 I paid for this seat, will I be reimbursed? Her response “NO” but you need to decide what is more important the TV or the extra room……Horrible Customer service!

  • Posted by JetBlue on August 8, 2012 at 1:28 pm

    Hi Michael,

    Sorry for your experience! If your TV was not working properly you are entitled to a $15 credit. I’ll pass your note along to our customer support team and someone will be in touch.

  • Posted by Christopher Lindsay on August 13, 2012 at 1:55 pm

    On August 3rd 2012 my wife, two kids and myself boarded JetBlue Airways flight# B6-867 traveling from New York JFK to Kingston Jamaica. We have travelled with JetBlue before and was very pleased with your clean Aircrafts and your friendly courteous staff. With that said I was very shocked at the treatment we received from your staff on the above mentioned flight. My wife activated the assist light and no one responded, while all three attendants were having a conversation towards the front of the airplane, I eventually made contact with one attendant and my wife asked for some water to take her medication. About 15 to 20 minutes went by and no water so my wife activated the help button a second time, after eight minutes Randy came over and asked what’s the emergency, my wife informed him that she asked for water twenty minutes ago to take her medication and still did not receive it. He was very annoyed, deactivated help light walked away and my wife still did not get the water she requested. I also observed other passengers being spoken to in the same rude and unfriendly manner, one passenger was overheard saying this is the reason she flies American Airline. Your attendants were very abrasive and seemed bothered by a simple request for a drink of water. Before booking this flight my travel agent offered us other airlines and we chose JetBlue because of previous courteous service, however this recent experience left us dissatisfied with the service and overall standards.

  • Posted by JetBlue on August 13, 2012 at 8:54 pm

    Thanks for your note Chris and sorry you had a negative experience with us. We’ll be sure to relay this message.

  • Posted by Gayle Dillard on August 27, 2012 at 2:23 pm

    Just a note to let Jetblue know that I am very dissappointed with their service. I had a flight to Oakland on Thurs. August 16th at 8:50pm. It was delayed til 10:30pm. Didn’t work for the pickup person on the other end. Dispite the fact that I was in a wheel chair, no one came to me to see if I was dead or alive and I was right next to the desk. The man that wheeled me in ( George Dunn) I think that is how you spell his name saw me and came over to see If I needed anything. Thank goodness. I had to take my medicine and I needed some food to take with it. He asked me if anyone had checked on me, I said no.! What is wrong with people……..I was in such pain, if it wasn’t for Mr. Dunn I would have gotten real sick. He came back 3 times to check on me. You guys really need more like him. He then came to wheel me to the plane ( right to After I had the snack I took my medicine and began to feel better. On the way home Sat. my plane was delayed for 5 hours……….I am not a drama queen, just want some decent service for my flight. Was this too much to ask for?
    At 72 years old this experience was not a positive one! PLease tell me that I will be compensated for this mess.
    Gayle Dillard paris1800s@gmail.com

  • Posted by JetBlue on August 27, 2012 at 3:25 pm

    Hi Gayle,

    Sorry you didn’t have an excellent experience with us. Someone from our customer support team will be reaching out to you directly.

  • Posted by Gayle Dillard on August 28, 2012 at 5:01 pm

    Thank you for your kind and prompt response to my situation. I really appreciate that. However I was not refering to my flight home from Oakland, I was refering to my flight to Oakland.
    The workers in Oakland were very kind and prompt. Even though there was a difficult situation that required my daughter missing her event we had no other choice than to work through the situation stressful as it was.
    My problem started in Long Beach. My flight was delayed there also and there’s where I sat in the wheel chair with no concern from anyone except Mr. Dunn. I am not a loud person by nature, perhaps I should have been. Having said that is it really necessary to be of that nature to take a one hour flight…………..I hope not.!
    The Oakland crew was great even though the event was sooooo stressful. It was the Long Beach people that need more training………
    I still think I should be compensated for the LB mess.

    Thank you for your consideration of this matter.
    Sincerely
    Gayle Dillard

  • Posted by Mark Denbaly on September 5, 2012 at 10:00 pm

    We simply want to thank JetBlue for hiring, training, and expecting the fabulous service we received on our flight from Dulles airport to Long Beach and back. Not only the flight was comfortable with seats that compared to other airlines (and we travel a heck of a lot) there spacious, the attendants were kind and considerate. In particular, we like to thank Dustin at the front desk in Long Beach for his super accommodating, respectful and understanding. Seriously, I would-if I were a JetBlue decision maker-give Dustin a reward for his professionalism because we will insist from here on to travel on JetBlue and will share our wonderful experience with friends and family. thank you JetBlue and especially Dustin.

  • Posted by JetBlue on September 6, 2012 at 1:36 pm

    Thanks Mark! We’ll be sure to relay this message!

  • Posted by Novelet Clarke on September 7, 2012 at 3:21 pm

    Dear Customer Service, Jet Blue.
    I have been trying for HOURS to print my boarding pass for travel tomorrow and its not allowing me. What do I do?
    Thanks

  • Posted by JetBlue on September 7, 2012 at 3:31 pm

    I’ve passed your note along to our customer support team for assistance but you can always check in online and then use a kiosk at the airport to print your boarding pass if you’re not able to print it at home.

  • Posted by bernie schumer on October 11, 2012 at 9:27 am

    i would like to give a shout out to ROSIE,a flight atendent on flt#984,tpa-lga,on oct 13th,2012. she was extremly friendly,and very,very professonial. rosie made my trip very enjoyable and comfortable. if there were a ROSIE on the plane all the times i fly,i would be a very happy passenger.

  • Posted by JetBlue on October 11, 2012 at 9:34 pm

    Thanks Bernie! We’ll relay this back to the inflight team!

  • Posted by Maralyn Horing on October 12, 2012 at 7:32 pm

    I just arrived at JFK on Flight 144. I t was a fill plane. Some one decided to use this flight to teach the ground crew how to dock the plane to the jet way. We were held up by this training exercise close to ten minutes. Why did we have to be a part of this ?

  • Posted by Edward Harris on October 19, 2012 at 5:39 pm

    This is the 3rd time (and every time I have traveled on JB) that my flight has been delayed or cancelled from Pittsburgh to Boston. What’s even more frustrating is the fact that not one JB rep was to be found this time around to service the customer …I had to call JB to get answers. When the supervisor finally decided to come to work (Richard ) he flat out lied to my face that they had been here. My travel experience with JB has been unfavorable at best….but at least I can blog about it.

  • Posted by JetBlue on October 21, 2012 at 1:55 pm

    Thanks for your note Edward, and we’re sorry for your less than favorable experience. I’ll pass your note along to our team for follow-up.

  • Posted by TB Carlson on November 2, 2012 at 4:09 pm

    This is a note to thank Marilyn EID# 71230 for her very pleasant and professional help with my weather related issues. It is friendly people like Marilyn that makes my Jet Blue experience always a good one.
    Thank you Jet Blue

    TB Carlson

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  • Posted by R.Baird on January 13, 2013 at 4:26 pm

    This is just to thank Tammy for her kindness and diligent hard work. On September 19th, through a series of traffic incidents, I missed my 3:00 pm flight to San Diego. Unfortunately it was the last flight to San Diego for the day and I needed to be in San Diego for a conference at 7 am since I was the person who was running the conference. I was told that there was not much I could do but was directed to Tammy to see if she could be of any assistance. I told Tammy about my predicament and asked if there was a flight that could get me remotely close to San Diego. Tammy then found a flight to Long Beach, escorted me over to obtain my tickets from Michelle and ran with me to the security check. Thanks to Tammy, I barely made it onto the flight to Long Beach, eventually took a rent a car to San Diego and was able to make it to work on time the next day. Thank you Tammy for going the extra mile when you didn’t have to. You help continue to separate JetBlue from other airlines. Thanks.

    R. Baird

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