January 13, 2010

Did you know…speak up

didyouknow_ds3

Did you know… that we have a prominent link on jetblue.com called “Speak Up.” Most companies would call this their, “Contact Us” link, but the landing page of Speak Up on our site offers much more, including sophisticated search functionality. Most importantly, though, we offer a comprehensive and user-friendly interface where you can not only contact us, but do so in a variety of manners, including to “Get Answers,” “Give Compliments,” or “Share Concerns.” We even include a “Tell us where to jet” link and you can fill out a form with your recommendation on where you’d like us to next jet. Of course, we also have the usual pointers for frequently asked questions and other pertinent information, but how often does a company allow Customers and Crewmembers to speak up about the product they’d like to see and actually listen to the responses?

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