Archive for January 2010

January 31st, 2010

FLL Faithful by Crewmember Andy Ansola

Twas the day of cutover at the counter and gates, the FLL faithful was awaiting their fates Anxious, heart throbbing, we eagerly wait to see flight 18 out the way. What will flight 310 be? With tact and poise as we were prepped for this day Thumbs up FLL! Sabre is here, and here to […]

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January 31st, 2010

A plethora of cutover imagery

Check out the rapidly-growing slideshow of our Crewmembers, all of whom have come together to make our ongoing cutover efforts as smooth as possible across the BlueCity network!

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January 30th, 2010

CSS Cutover in images

Follow in the excitement as we move over to our new reservations system. From our command center headquarters to individual BlueCities, watch as we work diligently — and with enthusiasm — to ensure the smoothest possible transition.

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January 29th, 2010

We’ll be right back

JetBlue is currently transitioning to a new reservation system. As a result, all of our reservations and booking services will be unavailable from 12 p.m. ET on Friday, January 29 to Saturday afternoon, January 30.

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January 29th, 2010

All you need you know (and then some) about this weekend’s cutover

Today we will cutover to Sabre as our reservations and airport functionality. Sabre is a much more robust system that will allow us to grow revenue in alternate channels, including codesharing and other airline partnerships. We expect longer lines and hold times for Customers as we gain expertise with the new system, but we have […]

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January 28th, 2010

Weekly airline news roundup

Another newsworthy week for the airline industry, starting sadly with the very unfortunate news of crash of an Ethiopian Airlines flight just outside of Beirut. All 90 people onboard were killed. It was soon learned that the pilot did not follow instructions from the control tower and made a “fast and strange turn” during a […]

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January 28th, 2010

Haiti relief efforts – in images

As you may know, part of our ongoing effort to provide support for our Crewmembers and Customers affected by the devastating earthquake to hit Haiti and to ensure the continued flow of operations in the Dominican Republic, select representatives from our Care and Social Responsibility Departments joined forces to organize a Haiti Relief Team, which […]

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January 28th, 2010

Annual profit announced

Today we are pleased and privileged to announce fourth quarter and annual profits for 2009. We reported net income of $11 million in the fourth quarter and net income of $58 million for the full year 2009, earning our highest net income since 2003. CEO, Dave Barger, via a live webcast this morning announced, “2009 […]

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January 27th, 2010

Joe Eng and Rick Zeni on cutover expectations

Showcased in the below video, Executive VP Chief Information Officer, Joe Eng, and VP CSS Business Change Management, Rick Zeni, talk about what we can expect during the cutover to our new reservations system this Friday. Joe gives a timeline of what to expect from January 28th – January 30th and Rick talks about the […]

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January 27th, 2010

Bringing the humanity back to air travel

In a recent post from Andy Sernovitz’s, “Damn! I Wish I’d Thought of That!” blog, which highlights, “unusually useful ideas for smart marketers,” we are handpicked as a featured example of a company that is doing things right. “In one of the most troubled industries digging its way out of a global recession,” remarks Andy, […]

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