December 21, 2009

JetBlue pre-cancels flights and offers fee waivers to help smooth out storm-related delays

Though perhaps we weren’t the first airline to cancel flights in advance of the wintery blast that hit the Northeast and Mid-Atlantic regions this weekend, we were among the few airlines that tried to plan ahead. With only a handful of flights that were not pre-canceled, and lots of communication with our customers- even via Twitter- we were able to stay on top of the changes caused by the unavoidable weather. In addition, we waived change fees and fare differences for all  Customers traveling in and out of the the affected BlueCities December 18-20. We hope all are warm!

Posted by in Customers | Permalink | 0 Comments | Share on Facebook | Share on Twitter

Leave a Reply