Today I am in Washington DC with Rob Land and Steve Predmore at the FAA’s Annual Intl Safety Forum. There is an industry call to action regarding professionalism in aviation.
Archive for September 2009
September 9th, 2009
Friend us on Facebook
Are you on Facebook? Because JetBlue is! We officially joined the social networking site today as another way to engage our Customers and Crewmembers. If you have an account, be sure to head to www.facebook.com/JetBlue and become a fan of JetBlue. We want to be America’s Favorite Airline, so tell your family and friends to [...]
September 9th, 2009
Vicky Stennes
Wow! This Crew provided a great experience for our Customers yesterday en route to MCO: CA Larry Risk / FO John Wiesbrock / F1 Maureen Kaslow / F2 Dairy Montes De Oca Urena / F3 Patricia Graham
September 9th, 2009
Rob Maruster
Happy Birthday to our 61st JetBlue City, Baltimore! I’m excited to be able to see everyone as I arrive from Orlando after welcoming 100 new Crewmembers in OSC this morning.
September 4th, 2009
Lillian earns a fan
We just received this story from a Customer about an Inflight Crewmember who tracked down an iPod’s owner through Facebook. For Customers, it shows the value of labeling your valuables; for Crewmembers, it shows the kind of Customer loyalty some detective work can earn! My 8-year-old son left his iTouch on the plane coming back [...]
September 2nd, 2009
Candid Jettitude: Maribel being engaging
On Aug. 19, Corporate Communications CollegeCrew Crewmember Kimberly Rai went to T5 to catch Crewmembers’ displays of Jettitude. One of the five Be’s — Be engaging — involves actively listening to Customers. Here, Supervisor Station Operations Maribel Rivera is helping a Customer find his gate. We may have award-winning signage, but nothing replaces listening to [...]
September 2nd, 2009
Rob Maruster
Looking forward to seeing our BUF Crew today as I ride a turn there this morning. BUF rocks!
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