I am spending time with the operational department heads today and beginning to lay out our 3 year operational strategies. From what we’ve discussed so far, I think our Crewmembers have a lot to be excited about!
Archive for August 2009
August 26th, 2009
Getting a Customer home, in the air and on the road
JetBlue receives a lot of letters from Customers telling us what they did or didn’t like about their service. We share some of the best ones on HelloJetBlue, but this story’s good enough to merit its own blog post. One of the behaviors that defines Jettitude is to Be in Blue, always. In this story, [...]
August 26th, 2009
Marty St. George
I’m in AUS, getting ready to announce our new sponsorship of U of TX Athletics. I know their fans are going to love the JetBlue Experience that Sean and his team deliver at AUS. Capt Joseph and his crew will be kicking off the ceremony when they land from Boston in a few hours.
August 24th, 2009
Crewmembers to run in Hangzhou
JetBlue has long been a proud participant in WARR (World Airline Road Race). Crewmembers will be in Hangzhou, China this year for WARR 2009 on Sept. 10-13. We asked team captain and FLL Inflight Crewmember Jaime Ramirez to share some thoughts on the experience for the blog: I am happy to say I have been [...]
August 19th, 2009
A tale of lost and found
Sometimes a mistake results in a happy ending. Although we have some of the industry’s best baggage performance (over the past year especially), when you’re handling 10s of millions of Customers’ bags per year, some are bound to lose their way.
August 19th, 2009
Vicky Stennes
Returning from meetings in Dallas on a competitor, I’m reminded what a difference you make! I’m sitting in 31D, and the FA just told a Mom looking for some extra room with her baby that the last whole row is reserved for Crew! We’re not perfect, but this shows why Customers rate you the best!
August 18th, 2009
Todd Burke
Thanks to the Crew on flight 644 yesterday from SFO to JFK for a great JetBlue experience. CA Matthew, FO Jake and Inflight Crew Kimberly , Nate and Robert … you guys rock!
August 17th, 2009
Love is in the Air: The Movie
If you thought the story and pictures of Customers Jay and Jill’s onboard engagement was touching, wait until you see the video!
August 13th, 2009
Rob Maruster
If last Friday was our busiest travel day of the year, yesterday (8/12) was one of our most challenging. T-storms topped 70,000 ft. all along the east coast that gridlocked NY. Our Crew (and our ATC partners) hung in till the wee hours and dealt with the evening’s many changes and updates. Great job, everyone.
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