Hurricane Dorian Update

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In preparation for Hurricane Dorian, we have cancelled approximately 680 flights through Friday, September 6, 2019, and our customer support team is working to assist affected customers with rescheduling of flights or refunds.

For existing customers with scheduled flights through cities affected by the projected path of the storm, JetBlue continues to waive change fees and differences in airfare for rebooking. Details on these waivers and a full list of eligible cities can be found on jetblue.com.

If your flight has been disrupted, you can change/refund your reservation on the Manage Flights page on jetblue.com. You can also view your reservation and check for updates via the JetBlue mobile app. To add your trip to the app and ensure you are receiving notifications:

.    Click “My trips”
.    Click the + sign in the top right corner of the “My trips” page
.    Enter your confirmation code and last name
.    Click submit

If your flight details have changed, you will be sent a new itinerary via email. If you did not receive the email, please check your spam mailbox.

If you need to contact a customer support crewmember, you can do so by calling 1-800-JETBLUE (538-2583) or by chatting with us on jetblue.com.

Last updated: Wednesday, September 4, 1:39PM EDT