Helping A Customer Make It Home For The Holidays


Every now and then, we are forwarded a feel-good email about one of our crewmembers who goes above and beyond to help someone in need. These stories are great illustrations of what makes JetBlue a caring brand not just during the holidays – but all year round. Here’s the latest story that we just can’t keep to ourselves!

In our Chicago station, a visually-impaired customer was accidentally sitting in our gate waiting to board a flight home to Boston. However, the customer was actually booked on a flight on another airline to the same destination. When attempting to board, our Airport Operations crewmembers discovered the customer’s mistake and escorted him to his correct gate. When his original airline was unable to accommodate the customer, our crewmember led him back to our gate. Determined to help this customer get home to Boston, our crewmember gave him one of his own buddy passes (standby passes that JetBlue crewmembers receive to share with friends and family).