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[Super: Joanna Geraghty, President & Chief Operating Officer, JetBlue Airways]
Hello, my name is Joanna Geraghty and I’m JetBlue’s President and Chief Operating Officer.
The country has been at the center of changes so dynamic that they are occurring on a daily, if not hourly basis. Unprecedented cancellations and closings are only some of the overwhelming evidence that our daily lives as led even one week ago are in for dramatic changes.
At JetBlue, we remain, as always, focused on protecting the safety and wellbeing of our crewmembers and customers, and managing carefully and prudently our business so that we can continue to serve you and deliver the great JetBlue experience for many years to come. Air travel is an essential global service and we are committed to continuing that service to meet critical travel needs.
[Super: Extra safety precautions]
There’s never been a greater focus on cleanliness. We continue to thoroughly clean our planes and airport terminals using disinfectants that combat the coronavirus. Effective today, we will also be temporarily adjusting inflight food and beverage service to further minimize customer and crewmember touchpoints. You can read more about the extra precautions we’re taking on board and at our airports and what you can do to travel safely on our blog. [Super: blog.jetblue.com/coronavirus] Most importantly, if you are not feeling well, please, do not travel.
[Super: Updates to our flight schedule]
In order to adjust to the significant reduction in demand while also trying to maintain a level of much needed air service for critical travel, we will be adjusting our flight schedules in the coming months. If you have booked a flight or a JetBlue Vacations package that is impacted, you will receive an email communication from us explaining your options.
We led the industry in a flexible change and cancel program and we continue to adjust this policy as things change. If you are not able to make changes online, our customer support team is ready to support you if you need assistance. As you can imagine, we are experiencing historically high volumes, so please call us only if you are scheduled to travel within the next 72 hours.
Many of you have personally reached out over the last few days to acknowledge how professional and caring our crewmembers have been during your recent travels. I just want to thank all of our JetBlue crewmembers for stepping up during these uncertain times, taking care of our customers and one another and making sure that we can continue to be there for those of you who have essential travel needs.
While this situation is constantly evolving, one thing that has not changed is our commitment to safety and doing the right thing for our customers, crewmembers and the communities that we serve. At JetBlue our mission has always been to inspire humanity and it is during times like these that we truly have the opportunity to live up to this mission. Thank you for placing your trust in us.
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