Cutover update


We cutover to Sabre on Friday, Jan. 29, 2010. So far, we are satisfied with the performance and we are taking several steps to reduce hold times for specialty desks in our call center. We ask our customers to arrive 2 hours prior to departure for domestic flights and at least 3 hours prior to departure for international destinations, as we gain experience with the new system.


Sabre powers our reservations and airports functionality, and is a much more robust system that will allow us to grow revenue in alternate channels, including code sharing and other airline partnerships.


We tested the new system extensively prior to cutover via business simulations and dress rehearsals. Most of the issues that arose in the live environment were identified and resolved.

We took a number of steps to help mitigate the impact on customers and crewmembers, including, but not limited to:

* We proactively removed 56 flights well in advance of cutover weekend and capped sales on the remaining flights to no more than 60% load factors Saturday and Sunday.

* We contracted a standby call center to help ease wait times for general sales via 800-JETBLUE. There is currently no hold time for general sales.

* Our leadership was deployed to nearly every airport location and our main customer support center in Salt Lake City to assist crewmembers with the transition. Leaders provided help with lobby line management and customer assistance.

We have been preparing for Sabre transition for two years.