Conducting temperature checks for our customer-facing crewmembers
We are checking the temperatures of our customer-facing crewmembers as an added layer of protection to help ensure our crewmembers are healthy. While crewmembers are instructed not to work if they are not feeling well, we also recommend our customers monitor their health and reschedule their travel if not feeling well.
Providing paid sick leave and additional time off programs so crewmembers do not come to work sick
JetBlue has a very clear policy in place that states you should not come to work if you are sick. We have an existing generous PTO program that includes sick time. In addition, we announced in March that we will pay up to an additional 14 days sick time for any crewmember diagnosed with the coronavirus or if a crewmember has been instructed by the airline, a health official or a medical doctor to quarantine for any reason.
Following company-wide protocols for reporting cases of the coronavirus, notifications and return to work clearance
JetBlue has instituted strict protocols that we are following when we learn of any possible exposure to the coronavirus among our crewmembers. We also follow all health privacy regulations and notification requirements to slow the spread of the virus, keeping our crewmembers and customers protected.
Providing disinfectant kits for crew use
To help ensure the health of our crewmembers, cleaning kits are provided for use on board. Kits contain sanitizer spray and disinfectant wipes.
Requiring face coverings for all crewmembers while boarding, in flight, and when physical distancing cannot be maintained
All JetBlue crewmembers are required to wear face coverings while they are at work. A face covering is any well-secured cloth (like a bandana or scarf) or mask that covers your nose and mouth. The CDC offers guidance on face coverings and we are directing our customers to their website for further details on effective face coverings.
More frequent disinfecting of common surfaces like kiosks and counters inside our airport terminals
We have increased the frequency with which we are cleaning common surfaces in our airport terminals with a hospital-grade disinfectant, particularly those touched most often by customers and crewmembers. You can feel more comfortable in the airport knowing that our kiosks, help desks and gate counters are being disinfected often.
Providing hand sanitizer throughout terminals and disinfectant wipes to customers on board upon request
Hand sanitizer is widely available for both crewmember and customer use in our airport terminals. If requested, we also have disinfectant wipes available for customer use on board our aircraft.
Increased aircraft cleaning before every flight and overnight, including surfaces that are touched most like tray tables
We are conducting deep cleans of our aircraft each night and are applying a hospital-grade disinfectant called Sani-Cide EX3 that is effective against the coronavirus. Our tray tables and lavatories are disinfected before every flight, and we are also focused on other high touch areas such as seat covers, armrests and seatbelts during overnight cleanings.
Using electrostatic sprayers to disinfect the inside of our aircraft
For enhanced disinfecting, we are using electrostatic sprayers in our aircraft cabins during overnight deep cleanings. These devices apply an electric charge to the disinfectant, which allows it to fully coat and cling to surfaces inside our aircraft that may be otherwise hard to reach by hand with traditional aerosol or pump sprays.
Filtering cabin air through hospital-grade HEPA air filters with cabin air completely changing about every three minutes
All of our aircraft are equipped with hospital-grade HEPA air filters. All recirculated air is passed through these filters before re-entering the cabin or being mixed with fresh air. HEPA filters remove 99.97% or more of particles, bacteria and viruses. All of the air in the cabin is completely changed about every three minutes with approximately 50% fresh air and 50% HEPA filtered air.
Requiring face coverings for all customers during check-in, boarding and in flight
All customers are now required to wear a face covering over their nose & mouth throughout their journey, including during check-in, boarding, while in flight and deplaning. CDC guidance defines a suitable face covering as an item of cloth that fits snugly against the side of the face, be secured with ties or ear loops, include multiple layers of fabric and allow for unrestricted breathing. Young children who are not able to maintain a face covering are exempt from this requirement. Learn more about face coverings.
Blocking middle seats on larger aircraft and aisle seats on smaller aircraft for those not traveling together (at least through July 31)
We are limiting the number of seats for sale on JetBlue flights, allowing us to provide additional space between individuals who are not traveling together. Middle seats are blocked for purchase on our larger aircraft, and most aisle seats are blocked for purchase on our smaller aircraft. Our crewmembers are proactively reviewing seat assignments to help ensure as much personal space as possible. In addition, we are creating buffer zones around all inflight crewmember jumpseats, to allow for added crewmember and customer safety.
Providing the most space between each row of seats of any U.S. airline¹
JetBlue has the most space between each row of seats of any U.S. airline.¹ This means more legroom, but also more distance between you and the customers seated in front of and behind you.
Providing touchless check-in and boarding experiences using the JetBlue mobile app and self-boarding gates for many of our flights
To reduce touchpoints at the airport, we are encouraging all customers to download the JetBlue app. Using the app, customers can check-in for a flight, add bags to a reservation and select a seat. For a touchless boarding experience, customers can also self-scan the boarding pass within the app when ready to board. At many of our terminals, we also have floor decals in place to mark 6 feet and help with distancing during boarding.
Implementing a back-to-front boarding process for most customers to minimize passing in the aisle
We have temporarily suspended our normal group boarding procedures. Most customers will now board our planes from the back to the front.
Adjusting on board service including pre-sealed snack and beverage bags in Core, and pre-packaged fresh meals in Mint
In our Core experience, complimentary food and beverage service will continue, but will be limited. We’ve replaced our snack baskets and beverage cart service with a pre-sealed snack and beverage bag. In our Mint experience, there will be pre-packaged fresh meals and single-serving beverages available. We have also removed the seatback information and menu cards, and will soon be digitizing them to further reduce touchpoints. We have also implemented the following on board service adjustments:
- Inflight crewmembers will wear medical-grade gloves during service delivery.
- We’ve temporarily suspended sales of buy-onboard products like beer, wine, liquor, EatUp Boxes, EatUp Café, pillows, blankets and earbuds.
- The Pantry, our free inflight snack bar, will not be available on those flights that usually have it.
- We will continue to serve limited food and beverage offerings as part of our Mint experience, but as an extra precaution, all glassware and mugs have been replaced with single-use cups.
Using your personal device as a remote for seatback screens on select planes
Our seatback entertainment options are still available, and personal mobile devices can be used as a seatback TV remote on certain aircraft so it is not necessary to utilize the touchscreen functionality. We also encourage customers to bring their own headphones since buy-onboard sales of earbuds has been suspended.
Waiving change and cancel fees for tickets purchased by July 31 to give customers confidence when booking
We’re waiving change and cancel fees on all fares for any new tickets purchased by July 31, 2020. If you need to cancel your travel plans, we’ll credit the amount in the form of a travel credit that’s valid for 12 months. For changes, fare differences may apply. Terms and conditions vary based on booking dates. Learn more about change and cancel fees.
Extending Travel Bank credit expirations to a 24-month period for credits issued between February 27 and June 30
If you have a Travel Bank credit from a previous flight purchase that is expiring between February 27 and June 30, it will now expire December 31, 2020. Travel Bank credits issued between February 27 and June 30 for flight purchases will now have a 24-month expiration period as opposed to the typical 12 months. Refer to your Travel Bank statement to view your current balance, any transactions, and each credit’s expiration date.
Providing 24/7 support and award-winning customer service
If you are not able to make changes online, our customer support team is ready to support you if you need assistance. We are experiencing high call volumes, so please call us only if you are scheduled to travel within the next 72 hours.
Based on the average fleet-wide economy seat pitch of U.S. airlines.