“Hi, my name is Rob Maruster and I’m the Chief Operating Officer of JetBlue and I’m coming to you from our System Operations Control Center here in Forest Hills, New York. As many of you now know, JetBlue had six flights divert to Hartford, Connecticut over the weekend, due to various runway congestion and other operational issues at Newark and JFK airports and we did not deplane those aircraft in our target time allotted. At no point in this weekend was safety ever compromised in any of our decision-making, whether it was our customers or our crewmembers and in fact, safety was their number one concern. But let’s face it – at JetBlue you count on us for a lot more, and we promise a lot more, and we know we let some of you down over the course of this weekend and for that we are truly sorry. Going forward we plan to fully participate with the Department of Transportation in cooperating with their investigation into the events over the weekend and we’re also going to conduct an internal evaluation so that we can learn from this event – because at the end of the day you deserve better and we expect better from our crewmembers and our operation. We can only earn your loyalty and trust one flight at a time and we ask you to give us a second chance. Thank you.”
Both Raleigh and Durham celebrate acclaim as some of the tastiest towns in the South. From fried green tomatoes to bison burgers, discover the best of the area’s southern classics that award-winning chefs are cooking up.
Overwhelmed by the never-ending number of restaurants and things to do in the city? Let us help you experience our hometown. This week, a few of our favorite locals are sharing a few of their favorite local spots for getting outdoors – and for getting out to eat.
Looking to escape New York City’s stifling streets for the great outdoors? Just a few hours north, destinations like Rochester and the Finger Lakes offer more wilderness than you might imagine.