July 25, 2013

Boston Says Hello to Houston

Today Boston says hello to Houston, with the launch of our newest route -Boston Logan International (BOS) and Houston’s William P. Hobby Airport (HOU). To celebrate the airline’s newest route, today through August 2, 2013 flights between BOS and HOU are on sale starting at $129 each way valid for travel between August 21, and October 31, 2013.

Customers can also earn double TrueBlue points on flights between Boston and Houston; Austin; or Dallas/Fort Worth, if booked by October 15, 2013 for travel between July 25, 2013 and October 15, 2013. Customers are invited to register in the airline’s TrueBlue program at https://trueblue.jetblue.com/web/trueblue/texas.

Our Schedule between Boston and Houston:

JetBlue has experienced exponential growth since its Boston launch in 2004, adding an average of five new destinations annually, destinations that are relevant to customers and Boston’s thriving business community. Boston is a gateway to access any of our 79 destinations. Customers connecting through Boston on JetBlue can also take advantage of convenient onward service to Europe and beyond on JetBlue’s partner airlines Aer Lingus, American Airlines, Icelandair, Japan Airlines, Lufthansa and Virgin Atlantic, or to destinations throughout New England with Cape Air.

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April 26, 2013

New York Stands By Boston

Even our Boston and New York planes are making nice, as our Red Sox and I Heart New York liveries spend some quality time at JFK in a show of support following the tragedy in Massachusetts .

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April 20, 2013

Boston Operations

We’re pleased to report our operations at Boston Logan International Airport (BOS) are flowing smoothly. However, we understand many customers’ plans were disrupted yesterday, and our fee waiver remains in place for those traveling to/from BOS Saturday, April 20, 2013.

Customers may rebook their flights for travel through Tuesday, April 23, 2013 without fee or difference in airfare. Customers may also elect to change their arrival or departure city from Boston to the following cities:
-Hartford, CT (BDL)
-New York Metros
-New York (JFK)
-New York (LGA)
-Newark, NJ (EWR)
-Newburgh, NY (SWF)
-Westchester County, NY (HPN)
-Providence, RI (PVD)

Rebooking Terms & Conditions

To make changes customers can call 1-800-JETBLUE (538-2583) prior to the departure time of their originally scheduled flight. Customers with cancelled flights may also opt for a refund to the original form of payment by calling 1-800-JETBLUE (538-2583). Original travel must have been booked on or before Thursday, April 18, 2013.

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April 19, 2013

Boston Fee Waiver

Update 5 p.m.

Flights remain on or close to schedule at Boston’s Logan. We’ve further extended our fee waivers for customers to rebook their flights for travel through Tuesday, April 23, 2013 without fee or difference in airfare. Please call 1-800-JETBLUE for further assistance.

Update 11 a.m.

We’ve extended our fee waivers for customers to rebook their flights for travel through Monday, April 22, 2013 without fee or difference in airfare. Customers may also elect to change their arrival or departure city from Boston to the following cities:

  • -Hartford, CT (BDL)
    • -New York Metros
    • -New York (JFK)
    • -New York (LGA)
    • -Newark, NJ (EWR)
    • -Newburgh, NY (SWF)
    • -Westchester County, NY (HPN)
  • -Providence, RI (PVD)

Please reach out to our customer support team at 1-800-JETBLUE if you wish to change your flight. All customers traveling to/from BOS are encouraged to check the status of their flight online prior to leaving for the airport.

——————————————————

At this time, Boston Logan International Airport (BOS) remains open for operations. We currently have a fee waiver in place for customers traveling to/from BOS Friday, April 19, 2013.

Customers may rebook their flights for travel through Monday, April 22, 2013 without fee or difference in airfare. To make changes customers can call 1-800-JETBLUE (538-2583) prior to the departure time of their originally scheduled flight. Customers with cancelled flights may also opt for a refund to the original form of payment by calling 1-800-JETBLUE (538-2583). Original travel must have been booked on or before Thursday, April 18, 2013.

All customers traveling to/from BOS are encouraged to check the status of their flight online prior to leaving for the airport. Customers with web-enabled cell phones and PDAs may check the status of their flight at mobile.jetblue.com.

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April 18, 2013

Announcing Matching Donations to The One Fund Boston

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April 15, 2013

Boston Marathon Incident

Update 2 p.m. Thursday

In a formal coming together of the community following Monday’s tragedy, Massachusetts Governor Deval Patrick and Boston Mayor Tom Menino announced the formation of The One Fund Boston, Inc to provide aid for those in need. JetBlue has pledged $100,000 to support the fund, and we continue to work with our crewmembers, customers, friends and family in the Boston area to assist as we’re able.

Learn more about The One Fund Boston, Inc.

Below is a video from the Bruins game last night, a very touching moment when the collective voice of the American people singing the national anthem resonated throughout the arena.

Update 4 p.m. Tuesday

Operations remain on or close to schedule at Boston’s Logan (and throughout our network), though we do still recommend leaving a little extra time for security at BOS and checking your flight status on jetblue.com before heading to the airport. Remember that we’re also offering fee waivers for changes and cancellations for those originally scheduled to fly to/from Boston today or tomorrow to rebook through Sunday, April 21.

We’re offering travel assistance to loved ones who need to get to Boston and ask that those in need please reach out the Boston Mayor’s office for more information. As Boston’s largest carrier with thousands of our crewmembers who call Boston home, our sadness is felt across our network.

Dave, our CEO (right) with our Airport Operations crewmember Ram (left), in a surprise visit he decided to make to our Boston station this morning to check in on our team there.

Update 9 a.m. Tuesday

We continue to send our thoughts to everyone in the Boston community during this difficult time. Our team at Boston Logan airport is out in force today, and while customers may want to allow more time for security, flights are moving well. For specific flight information, please check your flight status on jetblue.com

For those previously booked and unable to travel, our fee waivers remain in place: Customers who booked travel before April 15th, for travel to or from Boston today or Wednesday can now rebook through Sunday April 21 without fee. For those customers scheduled to to fly to or from Boston April 15-17, who need to move their flight beyond the 21st, we’ll waive the change fee.  Give us a call 1-800-JETBLUE and our agents will be able to assist you.

Update 7 p.m. Monday

At this time, Boston Logan International Airport (BOS) remains open for operations. We’re waiving change/cancel fees and fare differences for those customers originally scheduled to travel to/from Boston today, April 15 through 17 , 2013 to rebook through Saturday, April 20. Please call 1-800-JETBLUE for assistance.

We’re continuing to monitor the situation and will remain available to our partners to assist where we can – today and in the future.

———————————————————————————————

By now you may have seen news reports regarding an explosion this afternoon at the Boston Marathon. While the details are still unfolding, we’ve activated our incident operations center to locate all of our known crewmembers that were participating in or watching the Boston Marathon and to monitor any operational impact at Boston’s Logan.

Please check back here for operational updates at Logan International Airport and visit NBCNews.com for updates on the incident. If you’re flying to/from Boston, please be sure to check your flight status.

As a sponsor of the Boston Marathon with a large number of the JetBlue family based in the city, our thoughts are with the Boston community during this difficult time.

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April 13, 2013

Boston takes a splash for Save the Harbor/Save the Bay


Our Boston crewmembers recently braved chilly temperatures at Revere Beach for the annual Save the Harbor/Save the Bay initiative. More than one dozen crewmembers joined together to raise $500 for the cause, which rallies around keeping Boston Harbor and Massachusetts Bay restored and protected. Their fundraising was part of a larger effort from Boston’s beach communities, which garnered $30,000 to support Save the Harbor/Save the Bay, a non-profit organization.

This year’s “Cupid Splash” challenged participants to plunge into the freezing cold water to support the organization. We were proud to sponsor this event, and offer up some round-trip tickets to the highest overall fundraiser, and the person with the best “Cupid” costume.

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April 6, 2013

Dave at Boston University


Earlier this week, Dave, our CEO, was at Boston University (BU), where he spoke with Ken Freeman, Dean of BU School of Management, and university students. As part of the Dean Speaker Series, Dave’s conversation focused on our industry’s history; the relationship between customer engagement and revenue; tips on career success and more.

Catch the replay broadcast here.

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March 28, 2013

Announcing service from Boston to Houston Hobby Airport, our 49th Destination from Logan Airport

Our commitment to growth in Boston continues as we announce the addition of two daily flights between Boston’s Logan International Airport and Houston’s William P. Hobby Airport starting July 25, 2013. We’re excited to offer the first regularly scheduled flight between these great airports as we continue to add destinations of importance to our customers and Boston’s business community

Houston will also be our 49th destination from Boston Logan Airport. To celebrate this milestone, customers can now book sale fares from $49 one way between Boston and Houston through April 2, 2013 at jetblue.com for travel between September 3 and October 9, 2013 (blackout dates apply) (a).

JetBlue’s schedule between Boston and Houston:

Boston (BOS) to Houston (HOU): Houston (HOU) to Boston (BOS):
Depart – Arrive Depart – Arrive
7:00 a.m. – 10:00 a.m. 10:35 a.m. – 3:15 p.m.
1:40 p.m. – 4:40 p.m. 5:20 p.m. – 10:00 p.m.

- Flights operate daily effective July 25, 2013 -

- All times local –

 

(a) Fare includes government taxes/fees and must be purchased by 4/2/13 (the earlier of 11:59 PM ET or local) for flights between Boston, MA (BOS) and Houston, TX (HOU) on Tuesday, Wednesday and Saturday only between 9/3/13 and 10/9/13. 21-day advance purchase required. Fare is subject to availability; may not be available on all flights; may change without notice; must be purchased at time of reservation; and is one-way, nonstop, nonrefundable and nontransferable. Reservations made one week or more prior to a flight’s scheduled departure may be canceled without penalty up to 24 hours after the reservation is made. First checked bag is free (weight and size limits and exceptions for itineraries including flights marked or operated by other airlines apply). Fare does not include fees for oversized/overweight/extra baggage or other fees for products/services sold separately. To view baggage fees and other optional services and fees, click here. $20 fee per person applies to fares (not Award flights) purchased by phone or at an airport or ticket office. Cancellations/changes must be made prior to scheduled departure (otherwise all money for fare is forfeited); $100 change/cancel fee per person will apply, and for changes, there may be a fare adjustment. Cancellations receive JetBlue travel credit, valid for one year. Proper documentation required for boarding. Other restrictions apply.

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February 2, 2013

Lights On At Our New Boston hangar

Our Tech Ops crewmembers are really excited about the latest addition to their new home at our Hangar at Logan –- two new JetBlue signs that come to life at night, similar to the white sign on top of our Long Island City Support Center.

Located on the east and west side of the Hangar, our signs were lit for the first time last Saturday night. Tech Ops is loving the new Hangar, and putting it to good use. Right now, the team uses it to work on one aircraft per day, and three jets sleep there every night – it will see more and more aircraft in months ahead!

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