May 19, 2013

T5i Topping Off Ceremony

This week at New York’s JFK we celebrated a great milestone in our growth story – the topping out of T5i, our new international arrivals facility. The age-old tradition marks the hoisting of the top-most beam during construction. The celebration was all about recognizing the work of the countless iron workers, carpenters, electricians, tradesmen and tradeswomen who are bringing our expanded home to life. It doesn’t seem that long ago that we were topping out T5!

After a decade of international operations in New York, we’ll soon have our own arrivals facility and be bringing Federal Inspection Services in-house. It will truly make a world of difference for our customer and crewmember experience.

As planned today, T5i will include six contiguous “swing” gates capable of domestic and international use. The site will also be able to accommodate wide-body aircraft. Its added capacity is expected to take us well into the foreseeable future, however, there is still room for additional growth on the site if the need arises. Our customers will no longer have to transfer terminals, so they’ll enjoy shorter connecting times from international to domestic flights. They’ll also be able to enjoy all the amenities T5 offers. Of course, T5i is also a positive for our international airline partnership strategy since our partners will have a viable new terminal option for their operations.

Stay tuned for more updates on our new international arrivals terminal.

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October 21, 2013

T5 turns five

It seems like only yesterday we were turning out the lights at Terminal 6, our first home at JFK in preparation for our big move to Terminal 5. Moving one door down the street doesn’t seem like such a big deal until you remember we were operating flights at our busiest focus city throughout the entire process. We actually documented the delicate dance of details of our T5 transition in our very first blog posts.

As New York’s Hometown Airline, T5 was designed to make sure we put our best foot forward, and show off the pride we have for our home. We carried many elements of our city into T5. You may not know that the latticed cable work holding the digital ring high atop the Marketplace is a nod to the same elements on the Brooklyn Bridge, and that the grandstands in the Marketplace are meant to evoke the people-watching steps of the Metropolitan Museum of Art and the New York Public Library.

The reviews of our new terminal were stellar, but we’ve never rested on our laurels, and have constantly looked for ways to improve the experience for our hometown customers and crewmembers. So today, in celebration of 5 great years, we present:

The Top Five at T5

Five of the coolest things we brought to JFK Terminal 5, and how we’re taking them into the next five years.

5. Partner Airlines and T5i

Sharing is caring, and whether you’re headed for Hawaii 5-0 or the Emerald Isle, connecting from JetBlue flights on to our partners at Hawaiian Airlines and Aer Lingus has never been easier. Welcoming our partner carriers to T5 been a great addition to the neighborhood!

It’s also getting even better! When our new expansion at T5 (we call it T5i) is complete in 2015, JetBlue customers will arrive and clear customs in our home terminal instead of Terminal 4. Connections on to other JetBlue flights will happen without needing to move between terminals, and we’ll be able to serve more international customers from partner carriers through T5 as well!

4. Tunes at T5

Even before we officially opened the doors at T5, live music was heard in the vaulted ceiling of our central marketplace with a launch party performance by Estelle. In 2009 we launched our Live From T5 concert series which features emerging artists like Icona Pop or Emeli Sandé and diverse power players like Taylor Swift, Goodie Mob, Phillip Phillips, and Robyn. These concerts are for our customers and aren’t open to the general public, so you may want to show up for your flight a little early, you never know who might be setting up on the grandstand!

Music has always been an important part of the T5 experience, and we always hear from customers how they love the set-list heard throughout the day. Now our customers will be able to get in on the act directly. We’ve partnered with Rockbot, an amazing service that will allow anyone traveling through T5 to view the current playlist – and vote on what they want to hear next! Look for the Rockbot kiosk at T5 to learn more, or grab the Rockbot app for iOS or Android before you get to the airport.


3. Sustainability

T5 opened with a focus on minimizing our impact. With natural lighting and airflow management to save energy (and costs) on power consumption, to using reclaimed cement for the gravel “ramp” areas. We’re continuing to look for  ways we can make a difference. This summer launched a program for composting food waste collected at T5 for use at a farm in the Hudson Valley, and next week we’ll host our first-ever greenmarket, creating a unique way for New York farmers to connect with those passing through the terminal. We’re even creating a new and improved pet-relief area with real grass and a fire hydrant (hey, everyone’s important!)

2. Airspace Lounge
Looking for free WiFi, plenty of outlets for charging, and a relaxing place to sit? We’ve got that throughout the entire terminal! – but for those customers looking for a little something more, like a business center with printer or scanner, or some plush chairs in a quiet environment, or maybe just a shower after a long shut-eye flight from the West Coast, the Airspace Lounge that recently opened near Gate 24 is a perfect haven.

Operated by Swissport, there’s no need for a secret handshake to enter this lounge, it’s open to any customer for use with entry fees starting at just $25. Sit back, relax and enjoy the oasis within the oasis of T5.


1. Concessions

We opened up T5 with an impressive (and award winning) selection of restaurants and concessions, and have spent the last few years listening to our customers and finding even more partners to make our customers’ experience on the ground as satisfying as their JetBlue experience in the air. With additions like Ben and Jerry’s, Baked by Melissa, WhereTraveler Books + More, or the numerous innovative shopping kiosks around the terminal, our customers are sure to be able to find just about anything they might want to grab before their flight.

Want more? We’re not done by any means! There are still a few regular store requests from our T5 customers and we hear you. We’re working on finalizing some plans for some other popular brands to join out T5 team delivering that great experience.


We’re incredibly proud of what we’ve accomplished in the last five years at T5. We’ve grown from serving 46 destinations from JFK in 2008 to 62 destination so far this year. We’ve helped more than 50 million customers pass through our doors at T5, but we like we’ve always said, we’re only as good as our last flight, and at T5 it’s no different. Just watch what’s in store for the next 5, 10 years and beyond!

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December 19, 2012

We’re the Official Domestic Airline of Barclays Center!

As New York’s Hometown Airline™, we’re proud to announce our status as the Official Domestic Airline of the brand new Barclays Center in Brooklyn, a major sports and entertainment venue showcasing an extensive variety of events, including premier concerts, major professional boxing cards, top college basketball, family shows, and the Brooklyn Nets.

On Thursday, Dec. 20 we’ll launch the partnership with Barclays Center Day from 7:30 a.m. to 11 a.m., post-security at our world-class home at John F. Kennedy International Airport’s (JFK) Terminal 5, complete with a branded SportPros court where ticketed customers will have the opportunity to shoot hoops for great prizes including flight giveaways and Nets game tickets.  The Brooklyn Nets dance team, Brooklynettes, will be onsite to entertain.

Each Thursday during the month of January, 2013, Barclays Center will host a “Bound for Brooklyn” sweepstakes, presented by JetBlue.  Customers can visit Barclays Center’s Facebook page at and enter for the chance to win a pair of round trip JetBlue tickets to or from New York, plus a pair of tickets to an event at Barclays Center.  Five winners will be selected every Thursday for a total of 25 winners.

Our partnership with Barclays Center, located in the heart of Brooklyn and designed by the award-winning architectural firms Ellerbe Becket and SHoP Architects, includes exclusive digital street-to-seat signage for all events, courtside television-visible signage and baseline signage during Brooklyn Nets home games, and arena activation rights.

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December 18, 2012

Meet Diane, the Woman Behind “A Tale of Blue Cities”

After nine years with the airline, Diane Mahoney is currently a curriculum developer at JetBlue University in Orlando, Fla. where she creates the training materials to help welcome new crewmembers onboard.

You may have seen this face before!  Diane’s been on three network game shows in the past.  And who knows, maybe you’ll catch her on your TV screen again in the future!

Diane gets customers excited to fly, and it’s her job to spread her passion for flying with new JetBlue crewmembers. After holding various travel industry positions in the air and on the ground, Diane knows the ins and outs of the day-to-day airline business.

Read the first edition of A Tale of Blue Cities and stay tuned for the next up in January!


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October 20, 2012

JetBlue Sponsors NY vs. Boston Food Truck Throwdown

New York took on Boston last week at at the JetBlue sponsored Food Truck Throwdown in Boston.

We’re proud of your friends at Wafels & Dinges (who served up delicious, Belgian waffles at our recent T5i groundbreaking) for taking home three of the seven prizes. Of course the real winners were the event attendees who were able to sample of the best mobile food around.

Read more about the NY vs. Boston Food Truck Throwdown


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October 2, 2012

Photos: Groundbreaking Ceremony at Terminal 5

We broke ground on our new international arrivals terminal at our home at JFK yesterday morning. Our President and CEO Dave Barger along with our executives and crewmembers joined Homeland Security Chairman Peter King; U.S. Custom and Border Protection JFK Port Director Susan Mitchell; Port Authority of New York and New Jersey’s Aviation Director Sue Baer; Queens Borough President Helen Marshall City Council Member Jimmy Van Bramer; representatives from the JFK airport community to commemorate the announcement. Business partners working jointly with JetBlue on the project, including Gensler, Ammann & Whitney, Arup, AECOM, Gleeds USA, Turner Construction, were also on hand.

Event attendees enjoyed New York centric treats including fresh Belgian waffles courtesy of Wafels & Dinges famed food cart and I HEART NEW YORK co-branded cookies from the airline’s neighbor in Long Island City, Baking For Good, who donates 15 percent of all net proceeds to charitable causes. Guests also enjoyed a first look at renderings of the new international arrivals terminal procured by our design architect partner Gensler.

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October 1, 2012

Breaking Ground on Our New International Arrivals Terminal!

Breaking news! Today we’re breaking ground on the extension to our world class home at John F. Kennedy’s Terminal 5 to pave the way for an international arrivals facility. Set to open in early 2015, the thoughtfully-designed space includes six international arrivals gates – three new and three converted from Terminal 5 – and an International Arrivals Hall with full U.S. Custom and Federal Inspection Services (FIS) to deliver a seamless travel experience for customers arriving from international flights on JetBlue and select partner airlines.

Some highlights of the international arrivals terminal extension include:

  • A design created by Gensler that mirrors the existing Terminal 5’s bright and friendly look and feel, supportive of JetBlue’s brand aesthetic and the company’s commitment to bringing humanity back to air travel
  • An overall constructed area of approximately 150,000 square feet
  • Two additional baggage claim belts and a U.S. Custom and Border Protection, Federal Inspection Service (FIS)  facility designed to accommodate up to 1,200 customers per hour
  • International Arrivals hall space featuring glass walls that allow for abundant natural daylight and a design that is modern, timeless, and clean
  • Sustainable sensibilities, making the most of current building technologies to reduce T5i’s environmental impact throughout its lifespan
  • Circulation paths designed to move customers through gates and Customs in the most efficient way possible with walking time and travel minimized

Environmentally-friend design elements include:

  • Abundant natural daylight, notable in areas where that is not typically experienced—such as in the Immigration Hall and in the corridor connecting the aircraft to the hall
  • Concrete reclaimed from the aircraft apron is recycled and reused as a base for the concrete within the building
  • Low VOC materials inside of the terminal
  • Efficient HVAC system to optimize performance
  • Low flow water fixtures
  • Overall focus on indoor air quality and emphasis on health and wellness

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May 31, 2012

Green Light to Build New International Arrivals Extension at T5!

We received the green light from the Port Authority of New York and New Jersey’s Board of Commissioners to move forward with our expansion plans at JFK Terminal 5 where we intend to construct a new international arrivals facility dubbed T5i!

With today’s Board approval, we will add an additional 145,000 square feet of space on three levels onto Terminal 5, which opened to widespread acclaim in 2008. T5i will include dedicated gates to accommodate JetBlue international arrivals and capable of handling wide-body aircraft operated by partner airlines. A new Federal Inspection Site to handle United States customs and immigration checks will be constructed, eliminating the need for JetBlue international arrivals to be processed at JFK Terminal 4. We hope to break ground on T5i as early as this summer and tentatively aim to complete construction in early 2015.

Our home base of operations at Terminal 5 – the newest terminal at JFK – focuses on efficiency and customer comfort. The 635,000-square-foot terminal currently boasts 26 gates distributed throughout three concourses and includes a 55,000-square-foot central retail and concession Marketplace. T5 is currently equipped to accommodate up to 250 daily departures.

We’re already the largest domestic airline at JFK and continue to increase our international presence, carrying more than 2 million travelers on international routes from the airport last year. Our many international destinations from JFK include Barbados, Dominican Republic, Costa Rica, Jamaica, Mexico, Saint Lucia, St. Maarten, and Turks and Caicos – all of which will soon enjoy the seamless experience of arriving into T5i.


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October 4, 2010

Puerto Rico and Florida Keep Getting Closer! Announcing Daily Nonstop Service from San Juan to Jacksonville

Following last week’s announcement of new service between San Juan and Tampa, this new route to Florida underscores our commitment to Puerto Rico. From the island’s three main airports in Aguadilla, Ponce, and San Juan, we offer service to destinations on the U.S. mainland including Boston, Fort Lauderdale, Orlando, New York, Tampa, plus intra-Caribbean service to Santo Domingo, Dominican Republic. Tickets for our new Jacksonville – San Juan route will go on sale at later this month.

Jacksonville (JAX) to San Juan (SJU): San Juan (SJU) to Jacksonville (JAX):
Depart – Arrive Depart – Arrive
10:30 a.m. – 1:26 p.m. 2:10 p.m. – 5:36 p.m.

– Flights operate daily effective February 17, 2011 --

JetBlue’s Jacksonville to San Juan service will be operated with the airline’s spacious EMBRAER 190, which offers roomy, all-leather seating for 100 customers, including the most legroom in coach of any U.S. airline (b). Customers looking to pamper themselves even further can upgrade to a super-spacious Even More Legroom seat.

About JetBlue Airways

Voted “Most Eco-Friendly Airline” by Zagat’s Airline Survey in 2008 and 2009, New York-based JetBlue Airways has created a new airline category based on value, service and style. In 2010, the carrier also ranked “Highest in Customer Satisfaction Among Low-Cost Carriers in North America” by J.D. Power and Associates, a customer satisfaction recognition received for the sixth year in a row. Known for its award-winning service and free TV as much as its low fares, JetBlue offers the most legroom in coach of any U.S. airline (based on average fleet-wide seat pitch) and super-spacious Even More Legroom seats. JetBlue is also America’s first and only airline to offer its own Customer Bill of Rights, with meaningful and specific compensation for customers inconvenienced by service disruptions within JetBlue’s control. Visit for details. JetBlue serves 61 cities with 650 daily flights. New service to Ronald Reagan Washington National Airport in Washington, DC and to Bradley International Airport in Hartford, CT begins in November. The airline also intends to serve Providenciales, Turks & Caicos Islands in February 2011. With JetBlue, all seats are assigned, all fares are one-way, and an overnight stay is never required. For information or reservations call 1-800-JET-BLUE (1-800-538-2583), TTY/TDD 1-800-336-5530 or visit

(a) Baggage weight and size limits apply.

(b)JetBlue offers the most legroom in coach, based on average fleet-wide seat pitch for U.S. airlines.

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