Respuestas al Cliente

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Mientras resumimos las operaciones regulares en el noreste siguiente la reducción de horario de ayer, queremos tomar un momento para informarles de cómo vamos a trabajar con los clientes afectados por el mal tiempo y dificultades operativas. Seguimos trabajando con los clientes para cambiar reservaciones o reembolsar cualquier cancelación de vuelos, y estamos agregando secciones

Customer Recovery

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7:00 p. m. ET: updated for clarity While we resume regular operations in the Northeast following yesterday’s schedule reduction, we wanted to take a moment to address how we will be working with customers caught in the past week’s weather and operational difficulties. We continue to work with customers to rebook or refund any canceled

Operational Update FAQs

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As we continue to address ongoing operational disruptions (more information on the current operation here), we wanted to address a few frequently asked questions we’re hearing from our customers. NOTE: If “Manage My Flight” is unresponsive, please try again later or call us at 800-JETBLUE.  Call volume is high and wait times are long.  We

Monday Operational Update

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One thing is for sure, the beginning of 2014 sure hasn’t been kind to US aviation!  The new year began with the winter storm some called Hercules, is shutting down the heaviest trafficked air corridor in the world during one of the heaviest travel periods of the year. Mother Nature then followed that up with