You Can't Make This Shtick Up – Home Row

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As told by a Customer Support Crewmember: I had a Customer call to have some flights refunded. After being advised the flights he had booked were nonrefundable, he stated he hadn’t meant to book them. He apparently had entered in dummy information to see how much the trip would cost. The dummy information was for

Introducing Go Places Application on Facebook

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We’re excited to unveil Go Places on Facebook, a unique platform that rewards Customers with TrueBlue points and special discounts so you can earn free trips faster. Customers will be able to rack up points and deals throughout the holidays, starting today and up to March 1, 2011. This is the first of many Customer-driven

Avery's first plane ride

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Though Avery wasn’t seated in an emergency exit row, she exercised due diligence in reading the safety brochure regardless. Avery’s parents were very nervous about traveling with their 11-month-old daughter, and didn’t know how she would do on the plane. According to Avery’s dad, it was a great flight and Avery had a lot of

Vote for JetBlue for the 2010 EDGE Awards!

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We’ve been nominated for the 2010 EDGE award in the travel category for best U.S. airline for our contribution to the LGBT (Lesbian, Gay, Bisexual, Transgender) community! Voting takes place online through March 1, 2011. According to EDGE, The Best of EDGE Awards are enjoying their fourth year of celebrating excellence in the gay community.